Nortel BCM50 Configuration
Nortel bcm50: user guide
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Also See for BCM50:
- Configuration manual (568 pages) ,
- Installation and maintenance manual (335 pages) ,
- Administration manual (191 pages)
Related Manuals for Nortel BCM50
Summary of Contents for Nortel BCM50
- Page 1 Advanced Paging Productivity Pack Configuration Business Communications Manager Document Status: Standard Document Version: 01.01 Document Number: NN40010-503 Date: July 2007...
- Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.
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Page 3: Table Of Contents
Contents How to get help ..........5 Chapter 1 New in this release. - Page 4 Contents Configuring the Schedule Page feature ........20 Configuring the Customer Assistance Page feature .
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Page 5: How To Get Help
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc... - Page 6 How to get help NN40010-503...
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Page 7: New In This Release
Configuring the One Button Text feature (page 18) Customer Assistance Page A user presses a button on a call box (or telephone) or uses a symbol kiosk to initiate a customer assistance page in the designated paging zone. For more information about the Customer Assistance Page feature, see the following sections: •... -
Page 8: Schedule Page
Chapter 1 New in this release Schedule Page Configure previously programmed announcements to play automatically in the designated paging zones according to a defined schedule. For more information about the Schedule Page feature, see the following sections: • Schedule Page (page 13) •... -
Page 9: Introduction
Administration Guide (N0060598) for BCM 4.0. • If using NCM, you can use NCM to configure and administer BCM systems. For more information, see Using NCM 3.6 Release Pack 3 to Manage BCM50 2.0 (NN40020-601) or Using NCM to Manage BCM 4.0 (N0066233). •... - Page 10 Chapter 2 Introduction NN40010-503...
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Page 11: Features Description
Button Text, and one-button access to Park and Page. One Button Page A user presses a feature key (or a sequence of keys on the telephone dialpad) to initiate a pre-programmed page. The pre-programmed page is played in the appropriate paging zone. -
Page 12: Customer Assistance Page
Manager has no effect): IP Phone 2004 (phase 1 and phase 2), IP Phone 2006, IP Phone 2007, IP Phone 1140E, IP Phone 2050, and WLAN Handsets 2210/2211/2212. The sent message is pre-pended with the originating telephone DN followed by a colon. When the message arrives, the destination telephone sounds an audible tone (if enabled). Then, the recipient selects an appropriate response. -
Page 13: Schedule Page
System Administration Guide (NN40010-602). For details about reporting for CallPilot, see the CallPilot Manager Set Up and Operation Guide (NN40090-300) for BCM50 2.0 or the CallPilot Manager Set Up and Operation Guide (N0027247) for BCM 4.0. For details about reporting for APPP features, see the following sections: •... -
Page 14: Reporting For One Button Page
This file contains one record for each time the One Button Page feature is used. Each record contains the following fields: • DN—DN of the telephone where the One Button Page feature was initiated. • Feature code (F9xy)—where x is the number of the CCR tree that contains the Park and Page node, and y is the number of the Park and Page node within the CCR tree. -
Page 15: Installing Software And Applying The Keycode
APPP keycode file to enable the APPP features. If required, you can uninstall the APPP using Business Element Manager (Element Manager) or Network Configuration Manager (NCM). Prerequisites • The APPP is supported only on BCM 4.0 and BCM50 2.0 systems. Navigation • Installing the APPP software update (page 15) •... -
Page 16: Applying The Appp Keycode
Administration > Configuration Data > Wizards tab > Keycode Wizard. For more information about performing software updates with NCM, see Using NCM 3.6 Release Pack 3 to Manage BCM50 2.0 (NN40020-601) or Using NCM to Manage BCM 4.0 (N0066233). NN40010-503 15). -
Page 17: Configuring The Appp Features
Configure the One Button Page feature to enable a user to initiate the desired page in a defined paging zone by pressing a feature key (or a sequence of keys on the telephone dialpad). The One Button Page feature is an extension of the Park and Page feature, and uses the one-button access to custom call routing (CCR) trees available in CallPilot Manager. -
Page 18: Configuring The One Button Text Feature
CallPilot Manager Set Up and Operation Guide (NN40090-300). Program one-button access to the required Park and Page nodes. Use F*3 to program memory buttons on the telephone that correspond to the feature codes assigned in the Auto Attendant properties page. -
Page 19: Configuring Features
Configure up to 50 feature codes on your BCM system to send a programmed text message to a specific telephone directory number (DN). Each feature code is associated with a different text message. Access each feature by pressing the appropriate key on your telephone dialpad. -
Page 20: Configuring The Schedule Page Feature
F9xy). The message to send to the destination DN when the feature key is pressed. The DN of the telephone that receives the text message. The DN can be a TDM, Unistim, Dect Mobility, or a wireless handset. It cannot be an analog telephone or a telephone without an LCD display. - Page 21 From the Greeting ID list, select the number of the greeting to play. In the Schedule Plan table, double-click the Page Type field for the schedule plan to modify. From the Page Type list, select the type of page. In the Schedule Plan table, double-click the Page Zone field for the schedule plan to modify.
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Page 22: Configuring The Customer Assistance Page Feature
Chapter 5 Configuring the APPP features Table 3 Schedule Page panel—Schedule Plan tab (Sheet 2 of 2) Variable Value Everyday, Specific Day, Specific Date Company Greeting 1–250 Number Page Type Overhead Paging, Internal Zone, Both Page Zone 1–6 or All Configuring the Customer Assistance Page feature Configure the Customer Assistance Page feature so a user can generate the appropriate page by pressing a call button on a customer assistance box (CAB) or by sending the appropriate URL... -
Page 23: Procedure Steps
Manager or plug in a TDM set and press F*0. In Element Manager, change the DN of the CAB, if required. The CAB appears in the DN list as a 7208 telephone. If there are other 7208 telephones on the system, then you can determine the CAB DN by unplugging the CAB, plugging in a telephone, and pressing F*0 on the intercom to see the CAB DN. -
Page 24: Programming The Symbol Kiosk (Or Web Device)
(Configuration > Administrator Access > Accounts and Privileges > View by Account tab). For more information about creating user accounts, see the Administration Guide (NN40020-600) for BCM50 2.0 or the Administration Guide (N0060598) for BCM 4.0. Program the symbol kiosk (or Web device) to initiate or cancel a page by sending an appropriate URL to the BCM system. - Page 25 Variable definitions Table 5 Symbol kiosk (or Web device) URL format Variable Value nnpage as defined in Element Manager nnpagePassword as defined in Element Manager BCMIPAddress as defined in Element Manager KioskName 1–7 1–8 action new, cancel Chapter 5 Configuring the APPP features Description An account created in Element Manager to have the same privileges as the nnguest account.
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Page 26: Configuring The Symbol Kiosk (Or Web Device) In Element Manager
Chapter 5 Configuring the APPP features Configuring the symbol kiosk (or Web device) in Element Manager Configure the symbol kiosk (or Web device) to use the Park and Page nodes in a custom call routing (CCR) tree to send a customer assistance page to the BCM system through a URL. Prerequisites •... -
Page 27: Troubleshooting
Chapter 6 Troubleshooting Use the procedures in this section to troubleshoot the Advanced Paging Productivity Pack (APPP). Advanced Paging Prductivity Pack Configuration... -
Page 28: Troubleshooting Procedures
Chapter 6 Troubleshooting Troubleshooting procedures This task flow shows you the sequence of procedures you perform to troubleshoot the APPP features. To link to any procedure, click on the procedure title in the flow chart. Figure 1 APPP troubleshooting task flow Troubleshoot the APPP Verifying that the APPP software update is installed... -
Page 29: Navigation
Navigation • Verifying that the APPP software update is installed (page 29) • Verifying that the APPP keycode is applied (page 29) • Verifying the name of the customer assistance box (CAB) (page 30) • Verifying the target node (page 30) •... -
Page 30: Verifying The Name Of The Customer Assistance Box (Cab)
Chapter 6 Troubleshooting If the keycode is not Active, generate and apply a keycode for the APPP. For more information, see (page Verifying the name of the customer assistance box (CAB) If Customer Assistance Page is not functioning correctly, verify that the name of the CAB has the correct format. -
Page 31: Accessing The Target Node
Step Action Initiate an external call into your CallPilot system. Answer the call at a telephone that is configured for one-button access to the Park and Page node in question. Use F986 to access the Park and Page node. If you cannot access the target node, verify that the one-button access to this node is correctly configured. -
Page 32: Verifying The One Button Text Settings
Chapter 6 Troubleshooting Verifying the One Button Text settings If One Button Text is not functioning correctly, use Element Manager to verify that the settings are correct. Procedure steps Step Action From the Element Manager navigation panel, select Configuration > Applications > Advanced Paging Productivity Pack >...