Call Forward (Unanswered) Calls - Nortel BCM50 Configuration Manual

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Section 3: Features
In the bottom frame, click on the Capabilities tab.
3
Beside Redirect ring, type Y.
4
Redirecting lines at the telephone:
Enter FEATURE 84.
1
Enter the external telephone number where you want the call to transfer.
2
Cancel feature: FEATURE #84
Note: Model 7000, 7100 telephones and 2001 IP telephones do not support this feature.

Call forward (unanswered) calls

You can set up a telephone to automatically send calls to another telephone or to a voice mail box
if the telephone is not answered or if it rings busy. This feature can be programmed from the
system for each telephone, as well as by the user.
Programming call forward on the system
Using system programming you can forward calls internally or externally if the telephone is
unanswered, if the telephone is busy, or you can forward all calls to an external number.
Determine the dial string for the telephone to which the calls will be forwarded. Include
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routing codes if the telephone is external to the system.
Under Telephony//DN record, select the DN record for the telephone for which you want to
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configure call forward.
Determine when you want the calls to be forwarded, click on the field under the heading and
3
enter the dial string.
Call Forward No answer: Calls will be forwarded to the entered dial string after a set number
of rings.
Note: Ensure that this entry is less than the Delayed ring transfer setting
(system features).
Forward no answer delay: Enter the number of rings before the system forwards the call.
4
Call Forward on busy: calls are immediately forwarded to the entered dial string if the target
telephone is busy.
Forward all calls: All calls will immediately be forwarded to the indicated number.
N0027146 [Publish Date]
Feature configuration: Answering calls