Nortel BCM50 Installation And Configuration Manual
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Nortel BCM50 Installation And Configuration Manual

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Download this manual See also: Troubleshooting Manual, Administration Manual
BCM50 IP Telephone
Installation and
Configuration Guide
Part No. N0027269 01
08 April 2005

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Summary of Contents for Nortel BCM50

  • Page 1 BCM50 IP Telephone Installation and Configuration Guide Part No. N0027269 01 08 April 2005...
  • Page 2 Nortel Networks. Trademarks *Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Task List Registering Nortel 20XX IP telephones ......43 To access the local configuration menu on a 200X IP telephone........45 To troubleshoot IP telephones..................47...
  • Page 4 Task List N0027269 01 N0027269 01...
  • Page 5 BCM50 Core Guides ........
  • Page 6 Configuring a new time zone on a remote IP telephone ..... . . 58 Download firmware to a Nortel 20XX IP telephone ......59 Relocating telephones.

  • Page 7: Getting Started

    Purpose The concepts, operations, and tasks described in the guide relate to the installation and configuration of Nortel IP telephones, including the 2001, 2002, and 2004, for the BCM50 system. In brief, the information in this guide explains how to: •...

  • Page 8: About Ip Telephones

    Three types of main units are available: • BCM50 (with Telephony Only) The BCM50 main unit provides call processing and simple data networking functions. It also provides connections for telephones, Public Switched Telephone Network (PSTN) lines, and a LAN. •...

  • Page 9: Bcm50 Features

    Chapter 1 Getting started • Small system rackmount shelf: A shelf designed for mounting up to four BCM50 units into a standard 19-inch equipment rack. An optional patch field is available, which provides RJ-45 connectors for all BCM50 main unit trunk and station interfaces, and a terminal block to connect the auxiliary equipment.

  • Page 10: Symbols And Conventions Used In This Guide

    Chapter 1 Getting started Symbols and conventions used in this guide These symbols are used to highlight critical information for the BCM50 system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock.

  • Page 11: Related Publications

    BCM50 Keycode Installation Guide (N0016865) BCM50 Administration Guide (N0016868) BCM50 Installation & Maintenance Guide (N0027152) BCM50 ISDN Device Installation & Configuration Guide (N0027268) BCM50 IP Telephone Installation and Configuration Guide (N0027269) BCM50 Device Configuration Guide (N0027146) BCM50 First Time Installation and Configuration Guide (N0027149)

  • Page 12: Callpilot And Call Center Guides

    BCM50 LAN CTE Configuration Guide (N0027154) BCM50 Networking Configuration Guide (N0027156) BCM50 System Overview (N0027157) BCM50 Analog Device Installation and Configuration Guide (N0035159) BCM50 Telset Administration Guide (N0027176) BCM50 Unified Messaging Installation and Maintenance Guide (N0027179) BCM50a Integrated Router Configuration Guide (N0027181)
  • Page 13 T7208 Telephone User Card (P0609622) T7316 Telephone User Card (P0935248) T7316E Telephone User Card (P0609623) T7406 Cordless Handset Installation Guide (P0606142) T7406 Cordless Telephone User Card (P0942259) Using NCM to Manage BCM50 (N0027151) BCM50 IP Telephone Installation and Configuration Guide...

  • Page 14: How To Get Help

    Chapter 1 Getting started How to get help If you do not see an appropriate number in this list, go to www.nortel.com/cs. USA and Canada Authorized Distributors Technical Support - GNTS/GNPS Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first-line support, you can enter ERC 338#.

  • Page 15: Cala (Caribbean And Latin America)

    1-800-NORTEL (1-800-667-835) 010-6510-7770 China India 011-5154-2210 Indonesia 0018-036-1004 Japan 0120-332-533 Malaysia 1800-805-380 New Zealand 0800-449-716 1800-1611-0063 Philippines Singapore 800-616-2004 South Korea 0079-8611-2001 0800-810-500 Taiwan Thailand 001-800-611-3007 Service Business Centre & +61-2-8870-5511 Pre-Sales Help Desk BCM50 IP Telephone Installation and Configuration Guide...
  • Page 16 Chapter 1 Getting started N0027269 01 N0027269 01...

  • Page 17: Ip Telephone Overview

    IP telephones IP telephones offer the functionality of regular telephones, but do not require a hardwire connection to the BCM50. Instead, they must be plugged into an IP network that is connected to the LAN or WAN. Calls made from IP telephones through the BCM50 can pass over VoIP trunks or across Public Switched Telephone Network (PSTN) lines.

  • Page 18: Creating The Ip Telephony Network

    Chapter 2 IP telephone overview Creating the IP telephony network This section explains the components of the BCM50 system and the devices with which it interoperates to create a network. The information under the headings in this section describes the various components of the system: •...

  • Page 19: Networking With Bcm50

    BCM50 systems also can be linked together on a network of VoIP trunks and dedicated physical lines. The BCM50 can be connected to a LAN through a LAN port, to a WAN through the integrated router (Ethernet or ADSL), and to a PSTN through trunk media bay modules, as shown for BCM50 A in the above diagram.

  • Page 20: M1-Ipt

    Figure 1 on page 19, for example: Digital telephone A wants to call IP telephone B, which is attached to BCM50 B, over a network that is under the control of a gatekeeper. Digital telephone A sends a request to the gatekeeper. The gatekeeper, depending on how it is programmed, provides Digital telephone A with the information it needs to contact BCM50 B over the network.

  • Page 21: Wan

    BCM50 system. This can be a direct connection to another BCM50 system. If you want to deploy IP telephones that connect to a LAN outside the LAN on which the BCM50 is installed, you must ensure that the BCM50 has a WAN connection. Proper WAN connection includes obtaining IP addresses and routing information that allows the remote telephones to find the BCM50, and vice-versa.

  • Page 22: Codecs

    IP telephone to use a G.729 Codec. Note: You can change the codec on a configured IP telephone only if it is connected to the BCM50, or if Keep DN Alive is enabled for an offline telephone. The BCM50 supports these codecs: •...
  • Page 23 In cases where very large jitter sizes are used, some users revert to saying OVER when they wish the other party to speak. Possible jitter buffer settings and corresponding voice packet latency (delay) for the BCM50 system IP telephones are: •...
  • Page 24 Chapter 2 IP telephone overview N0027269 01 N0027269 01...

  • Page 25: Configuring Ip Telephones

    • “Configuring an IP telephone” on page 27 Prerequisite programming Complete the following programming before you configure the IP telephones. For more information, refer to BCM50 Networking Configuration Guide (N0027156) and BCM50 Device Configuration Guide (N0027146). • Numbering plan •...

  • Page 26: Ip Telephone Dn Record Overview

    Chapter 3 Configuring IP telephones IP telephone DN record overview Figure 2 shows an overview of the procedure for configuring a DN record. Figure 2 IP telephone DN record overview N0027269 01 N0027269 01...

  • Page 27: Configuring An Ip Telephone

    “Capabilities and Preferences main tab” on page 35 Handsfree Auto “Capabilities and Preferences - Capabilities tab” on page 37 Dialing Options Auto “Capabilities and Preferences - Preferences tab” on page 39 All other settings vary based on your system requirements. BCM50 IP Telephone Installation and Configuration Guide...
  • Page 28 Chapter 3 Configuring IP telephones N0027269 01 N0027269 01...

  • Page 29: Dn Records Parameters

    Refer to the following sections for more information: • “Main panel tabs: common fields” on page 30 • “Line Access tab” on page 31 • “Capabilities and Preferences main tab” on page 35 BCM50 IP Telephone Installation and Configuration Guide...

  • Page 30: Main Panel Tabs: Common Fields

    DN number. Refer to BCM50 Networking Configuration Guide (N0027156) for more information about programming the outgoing name display.

  • Page 31: Line Access Tab

    A group of port numbers relates to a specific station module installed in your BCM50. If you change the DN for a telephone, the port number remains the same. If you physically move a telephone with the relocation feature turned on, the DN transfers to the new port, and the DN for that port transfers to the vacated location.

  • Page 32: Line Access - Line Assignment Tab

    The length of this number is dependent on the country requirements. This line identification number (OLI) appears on the telephone called from this telephone over the public network. Refer to BCM50 Networking Configuration Guide (N0027156) for more information about public network settings.
  • Page 33 If you choose Ring only, you can have as many simultaneous DID calls as you have intercom buttons. Note: The BCM50 does not support a mixture of Appr only and Ring only appearances for the same line. 7000 or 7100 digital phones default to Ring only.

  • Page 34: Line Access - Answer Dns Tab

    Note: Contact your voice message service provider to find out if your voice message service works with BCM50, or if you have any problems with your service. Priv. Received # These fields reflect the settings defined under target lines.

  • Page 35: Capabilities And Preferences Main Tab

    Capabilities settings control how the system interacts with individual telephones, and how the telephones receive calls. Preferences control how the telephone itself works. These settings also can be set by users at the telephones using feature codes (see Figure 6 on page 36). BCM50 IP Telephone Installation and Configuration Guide...
  • Page 36 Line the name of the line in your BCM50 where the call enters, or all. For each telephone, you can determine what information displays first. Refer to BCM50 Networking Configuration Guide (N0027156) for more information about programming incoming CLID.

  • Page 37: Capabilities And Preferences - Capabilities Tab

    Speaker volume: Note that the speaker volume returns to the telephone default setting for each new handsfree call. Pickup group None Assigns this telephone to a pickup group (a group where all telephones ring until one is answered). 1 to 9 BCM50 IP Telephone Installation and Configuration Guide...
  • Page 38 Chapter 4 DN records parameters Table 7 Capabilities and Preferences - Capabilities panel fields (Sheet 2 of 3) Attribute Values Description Page zone Page zone Assigns this telephone to a page zone. (1 to 6) A zone is any group of telephones that you want to group together for paging, None regardless of their location.

  • Page 39: Capabilities And Preferences - Preferences Tab

    Define whether the telephone rings briefly when a call on one of its lines is redirected by the Line Redirection feature (FEATURE 84). Refer to BCM50 Networking Configuration Guide (N0027156) for more information about Trunk/Line Data in the main panel.
  • Page 40 Chapter 4 DN records parameters Table 8 describes the headings on the Preferences panel. Table 8 Capabilities and Preferences - Preferences panel fields (Sheet 1 of 2) Setting Values Description Language Languages displayed Choose the language for the telephone display prompts. are based on telephone capabilities and system software.

  • Page 41: Capabilities And Preferences - Ip Terminal Details Tab

    This is a single-terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal panel (see Figure 9). Refer to BCM50 Networking Configuration Guide (N0027156) for a detailed description of the fields and buttons on this panel. Figure 9 Capabilities and Preferences - IP Terminal Details panel...
  • Page 42 Table 9 Capabilities and Preferences - IP Terminal Details Keep DN alive <checkbox> This feature is only relevant to the Nortel IP telephones (2XXX). When selected, the system retains the IP telephone DN record even if the IP telephone becomes disconnected. Retention occurs as long as the IP telephone has completed the bootup process.

  • Page 43: Registering Nortel 20Xx Ip Telephones

    Chapter 5 Registering Nortel 20XX IP telephones The Nortel 20XX IP telephones must register with the system to be able to use the call features and system features. Determining the registration process Registering 20XX IP telephones to the system is a two-stage process.

  • Page 44: Registering The Telephone To The System

    IP configuration information for all IP devices (PCs and IP Phones). It also supplies specific connection information to the IP Phones. For more information about DHCP, refer to BCM50 Networking Configuration Guide (N0027156). Registering the telephone to the system When you first connect the telephone to the IP connection, you can receive one of the following: •...

  • Page 45: To Access The Local Configuration Menu On A 200X Ip Telephone

    The set IP must be a valid and unused IP address on the network to which the telephone is connected. NETMASK <subnet mask This is the subnet mask. This setting is critical for locating the address> system you want to connect to. BCM50 IP Telephone Installation and Configuration Guide...
  • Page 46 Chapter 5 Registering Nortel 20XX IP telephones Table 10 IP telephone server configurations (Sheet 2 of 2) Field Value Description DEF GW <ip address> Default Gateway on the network (in other words, the nearest router to the telephone. The router for IP address W.X.Y.Z is usually at W.X.Y.1)

  • Page 47: To Troubleshoot Ip Telephones

    Refer to “Registering the telephone to the system” on page • If the IP address on the BCM50 is changed, the IP telephone may need to be restarted before it can connect. • If partial DHCP is used, you must reconfigure the IP Phone since the S1 setting is also the IP address of the system.

  • Page 48: To Troubleshoot Operation Issues

    One-way or no speech paths port 7000. However, voice packets are exchanged using the default RTP ports 28000 through 28255 at the BCM50, and ports 51000 through 51200 at the IP telephones. If these ports are blocked by the firewall or NAT, you will experience one-way or no-way speech paths.

  • Page 49: To Deregister A 20Xx Ip Telephone From The Ip Record

    From the top list, select the IP telephone which you want to deregister. Click the Deregister DN button. Reregister the telephone, as described in “Determining the registration process” on page Warning: After this feature is activated, all active calls are dropped. BCM50 IP Telephone Installation and Configuration Guide...
  • Page 50 Chapter 5 Registering Nortel 20XX IP telephones N0027269 01 N0027269 01...

  • Page 51: Global Ip Features

    “Hot Desking IP telephone configurations” on page 55 “Configuring a new time zone on a remote IP telephone” on page 58 “Download firmware to a Nortel 20XX IP telephone” on page 59 Click on the navigation tree heading to access general information about Ring Group management.
  • Page 52 Chapter 6 Global IP features Figure 10 Feature List tab fields Table 13 describes the fields on the two records on this screen. Table 13 Feature list tab fields descriptions Attribute Value Description Seq # <read only> This is a list number, only. Feature Name <alphanumeric>...

  • Page 53: To Assign The Services List To A Button

    You can change any other feature label by adding to this list, or by deleting any of the default settings and inserting new codes and labels. Where: Element Manager, Telephony//Global Settings//IP Terminal Settings//Key Labels BCM50 IP Telephone Installation and Configuration Guide...

  • Page 54: To Define A Key Label

    Chapter 6 Global IP features Figure 11 IP telephones Key Labels Table 14 describes the headings on the Key Labels. Table 14 IP telephones Key Labels Attribute Value Description This is the system number that identifies a label. Feature Code <Feature code> Assignable feature code.

  • Page 55: Hot Desking Ip Telephone Configurations

    Adding a headset to the target telephone after hot desking is enabled does not correct the situation. To enable headset function in this situation, you need to cancel hot desking, plug a headset into the target telephone, and then re-establish hot desking. BCM50 IP Telephone Installation and Configuration Guide...

  • Page 56: To Set Up A Password And Allow Hot Desking

    Chapter 6 Global IP features • If the target telephone has a headset, but the originating telephone does not, once hot desking is activated the headset on the target telephone will no longer work. To correct this situation, you need to cancel hot desking, plug a headset into the originating telephone, then re-establish hot desking at the target telephone.

  • Page 57: To Reset The Hot Desking Password

    The buttons on your telephone will mimic the buttons configured on the diverted set. The diverted telephone indicates that it has been diverted, and it cannot be used until Hot Desking is cancelled. BCM50 IP Telephone Installation and Configuration Guide...

  • Page 58: To Cancel Hot Desking

    Chapter 6 Global IP features To cancel Hot Desking You can cancel hot desking from either telephone. Ensure that both telephones are on-hook before cancelling Hot Desking. Note: There can be up to a 10-second delay after the call ends before the system will enable you to cancel Hot Desking.

  • Page 59: To Force A Firmware Download To A Telephone

    Chapter 6 Global IP features Download firmware to a Nortel 20XX IP telephone Firmware is the software stored in the telephone. When the system is upgraded with a new IP telephone firmware load, this firmware load automatically downloads into the IP telephones when they next connect to the system.
  • Page 60 Chapter 6 Global IP features N0027269 01 N0027269 01...

  • Page 61: Relocating Telephones

    To move an IP telephone without changing the DN Disconnect the power from the IP telephone or 3-port switch. Disconnect the network connection. At the new location, reconnect the network cable and the power connection. BCM50 IP Telephone Installation and Configuration Guide...

  • Page 62: To Move A Nortel Ip Telephone And Change The Dn

    IP addressing. However, do not change the S1 IP address or the S2 IP address. Note: If your network is using partial DHCP, reconfiguration is not required at this step. To move a Nortel IP telephone and change the DN Deregister the DN. Disconnect the network connection and the power connection from the telephone.
  • Page 63 Overview 8 DHCP IP telephones 45 VLAN on IP telephones 46 call display dialing programming 36 options 40 Call Log direct-dial digit options 40 allow/disallow 38 Caller ID set display 10 alpha tagging 33 BCM50 IP Telephone Installation and Configuration Guide...
  • Page 64 Index display keys, configuration 45 distinct ring i2001 in use, telephone programming 40 feature labels 53 DND on busy server parameters 45 programming 38 i2002 feature labels 53 auto-assign IP telephones 47 server parameters 45 ISDN feature support 37 i2004 download feature labels 53 firmware 59...
  • Page 65 Index review configuration information 47 IP telephones 61 router IP 46 IP telephones, keep DN alive 42 server parameters 45 moving telephones 61 Set IP, viewing 47 slow connection 48 voice message set on telephone 34 speech paths 48 staggered download 59 Troubleshooting 47 name troubleshooting prompts 47...
  • Page 66 Index Published IP address auto hold control 38 IP telephones 46 symbols 10 redirect ring target lines allow/disallow 39 appearances 33 register telephone programming IP telephones 47 allow redirect 39 Registration Disabled 47 allow/disallow direct-dial 38 answer DNs 34 regulatory information 2 Auto called ID 37 related publications 11 auto hold 38...
  • Page 67 Index unanswered by me, autologging 40 user preferences programming 39 VLAN 46 IP telephone 46 voice message programming telephones 34 VoIP trunks defined 17 BCM50 IP Telephone Installation and Configuration Guide...
  • Page 68 Index N0027269 01 N0027269 01...

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