Hospitality Services Telephones; Setting Up A Central Reception Point - Nortel BCM50 Configuration Manual

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Section 3: Features
Assigning a supervisor telephone
A maximum of 30 two-line display telephones can be configured as supervisor telephones for
monitoring.
Where: DN record//capabilities
Using the feature: Refer to

Hospitality services telephones

This feature allows small to medium service facilities to provide customer telephone service, as
well as administration services through a telephone interface.
Programming: Besides the general line and telephone programming required for individual group
members, "Configuring Hospitality services" on page 55
Using the feature, refer to Hospitality user card

Setting up a central reception point

For incoming calls, you can have a central reception point, or you can specify target lines to one or
more telephones to receive directed calling.
If you are using the central reception point to answer all calls or to monitor incoming calls, you
may need the extended capabilities of an enhanced Central Answering Position (eCAP). These
telephones allow you to expand the number of line assignments, SWCA code assignments and
Hunt group indicators.
If you do not filter incoming calls through an attendant position, you can arrange your telephones
in Hunt groups, ringing groups, or call groups that use system wide call appearance (SWCA)
assignments to share calls.
You may want to set up a central reception point for a number of reasons:
• To filter all incoming calls through one point: set up the Auto Attendant feature.
• To provide fallback for unanswered telephones: Set up the prime telephone feature or use call
forward.
• To provide one number for callers that can be distributed to an internal group: Set up hunt
groups for service groups or System Wide Call Appearance (SWCA) assignments for small
groups.
• To provide a reception point for internal users: set up a direct dial code.
N0027146 [Publish Date]
"Monitoring individual calls" on page
("Hospitality
Using telephones for special features
61.
explains the feature in detail.
features").