Escalate The Problem - Lucent Technologies AP-3 User Manual

Escalate the
Problem
101-1830-001 Issue 1.0
4. Choose
Network
Link(s) Status
5. Make sure the link shows as CONNECTED NORMAL. Do an
X.25 trace to make sure that the X.25 links are up.
a. From a terminal window enter
cd /opt/SUNWconn/x25/bin
./x25trace -l <link number> -t
where -l is the link number to trace. The -t argument puts a
time stamp on the output.
b. Use the slider buttons on the side of the window to review
material that has passed by.
6. Using a handset, dial the extension to the Sierra/CA.
7. If you hear "Sorry. The service you have requested is not
available. Please try again later." the APS platform is not running.
8. If you hear "Message delivery service has experienced a
processing error. Please contact customer service", the APS
platform software is running and you are getting through to the
Sierra/CA.
If the above procedures do not correct the problem, escalate the problem.
If you receive this problem as an escalation:
1. From the APS main menu, run a APS script in test mode using
only one virtual circuit. See ''Starting Scripts in Test Mode'' on
page 128.
2. Step through each step using a test trace and the debug trace.
These steps alert you to undocumented software features or
corrupted files.
Troubleshooting
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