Lucent Technologies AP-3 User Manual page 10

APS (Application Plus Server) 4.1 Users Guide
Chapter 6
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Escalate the Problem . . . . . . . . . . . . . . . . . . . . . . . . 189
For Sites That Use TCP/IP . . . . . . . . . . . . . . . . . . . . . . . 190
Check TCP/IP Physical Connectivity . . . . . . . . . . . 190
From the Sierra/CA, Check TCP/IP . . . . . . . . . . . . 190
From the APS, Check the TCP/IP . . . . . . . . . . . . . . 190
Check the Application's Profiles . . . . . . . . . . . . . . . 191
Place a Test Call Over the TCP/IP Link . . . . . . . . . 191
Escalate the Problem . . . . . . . . . . . . . . . . . . . . . . . . 192
Remote User Cannot Connect to APS Machine. . . . . . . 193
APS Cannot Connect to LAN/WAN . . . . . . . . . . . . . . . 195
APS Cannot Communicate With HLR. . . . . . . . . . . . . . 196
No Prompt When Accessing APS Over the Modem . . . 198
Troubleshooting Software Problems. . . . . . . . . . . . . . . . . . . 200
Loss of System Heartbeat. . . . . . . . . . . . . . . . . . . . . . . . 200
Call Tracing TCAP Messages . . . . . . . . . . . . . . . . . . . . 201
Cannot Start Application Manager. . . . . . . . . . . . . . . . . 203
Cannot Load SS7 Drivers. . . . . . . . . . . . . . . . . . . . . . . . 205
Troubleshooting Hardware Problems . . . . . . . . . . . . . . . . . . 206
Sun Reboots Without Warning . . . . . . . . . . . . . . . . . . . . 206
Common Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
General Notes about Replacing Cards . . . . . . . . . . . . . . 207
Replacing the NewNet Card. . . . . . . . . . . . . . . . . . . . . . 209
Replacing the X.25 Card . . . . . . . . . . . . . . . . . . . . . . . . 210
Replacing the TCP/IP Card . . . . . . . . . . . . . . . . . . . . . . 210
Cleaning the Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . 211
Backing Up and Restoring Data
Backing Up and Restoring the Sun System . . . . . . . . . . 213
Automatic Backups . . . . . . . . . . . . . . . . . . . . . . . . . 214
Making Manual Backups. . . . . . . . . . . . . . . . . . . . . 214
Restoring a Full or Partial Image . . . . . . . . . . . . . . . . . 215
Full System Installation and Setup . . . . . . . . . . . . . 215
Full System Recovery (no setup). . . . . . . . . . . . . . . 216
Partial System Recovery and Setup. . . . . . . . . . . . . 216
Partial System Recovery (no setup). . . . . . . . . . . . . 216
APS Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . 216
Backing Up Only APS 4.1. . . . . . . . . . . . . . . . . . . . 216
101-1830-001 Issue 1.0 101-1830-001 Issue 1.0