Table of Contents
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Autosampler Problems
Table 6-19.
Problem
Autosampler does
not respond
Autosampler does
not go to the correct
location.
Autosampler Problems
Possible Cause(s)
There may be a
communication problem.
The software may not be
configured for the
autosampler you are using.
One of the cables may have
been disconnected or the
autosampler may have been
turned off.
The pins on the autosampler
cable connector may be
broken.
The software may not be
configured for the correct
autosampler tray.
Autosampler Problems
Corrective Action
Use the Instrument Diagnostics
window to reset the autosampler.
Select the Instrument tab -> Devices
click on the Autosampler tab and
check the autosampler configuration.
If the wrong autosampler model is
shown exit, Syngistix and run the
Syngistix Reconfiguration program
from the Windows start menu to
change the autosampler model.
Check the power cable and the cable
connecting the autosampler to the
computer. Make sure the power is on.
Check the connector. If the pins are
broken, order a replacement cable.
Autosampler tray is selected by going
to Instrument tab and selecting
Devices and then select the
Autosampler tab. In the
Autosampler Setting field in the
Autosampler tab select the tray type
from the browse window.
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Table of Contents
Troubleshooting
