Keysight Technologies U3022AE10 User's And Service Manual page 94

U3022AE10
Keysight Support, Services, and Assistance
Keysight Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Keysight Technologies
support organization. These options cover a range of service agreements with varying response
times. Contact Keysight for additional information on available service agreements for this
product.
Contacting Keysight
Assistance with test and measurement needs, and information on finding a local Keysight office
are available on the Internet at:
http://www.keysight.com/find/assist
You can also purchase accessories or documentation items on the Internet at:
http://www.keysight.com/find
If you do not have access to the Internet, contact your field engineer.
In any correspondence or telephone conversation, refer to the Keysight product
by its model number and full serial number. With this information, the Keysight
representative can determine the warranty status of your unit.
Shipping Your Prod uct to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal hard
disk drive in your analyzer as part of its repair. This will erase all user information
stored on the hard disk. It is imperative, therefore, that you make a backup copy of
your critical test data located on the analyzer's hard disk before shipping it to
Keysight for repair.
If you wish to send your instrument to Keysight Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of
any failed test and any error message.
• Remove and retain the front handles and all rack mount hardware. The analyzer should be
sent to Keysight in the same configuration as it was originally shipped.
• Remove and retain the front handles and all rack mount hardware. The analyzer should be
sent to Keysight in the same configuration as it was originally shipped.
• Contact Keysight for instructions on where to ship your analyzer.
94 Keysight U3022AE10 User's and Service Guide