JCM GLOBAL UBA Pro Series Operation And Maintenance Manual page 117

Troubleshooting
Symptoms/Error
Messages
Can not enter the
TEST mode
Symptoms/Error
Messages
Can not start the
UBA Pro
Calibration Tool for
UBAPRO_ SS_RC_
AdjustmentService_
SuiteEdition.exe
program by double-
clicking on its Icon
Communication
Error
Calibration Error
Symptoms/Error
Messages
Cannot
communicate
with the Host
Machine
P/N 960-000211R_Rev. A
UBA™ Pro Series Universal Banknote Acceptor
Table A-1 General Fault Conditions (Continued)
Possible Fault Causes
Incorrect DIP Switch settings
Dip Switch failure
CPU Board failure
Table A-2 Calibration Fault Conditions
Possible Fault Causes
PC Operating System
(OS) is not compatible.
The Program Files are
corrupted.
Wrong or inappropriate
connections
UBA Pro DIP Switch
settings are incorrect.
DIP Switch failure
CPU Board failure
Incorrect Reference
Paper type
Upper/Lower Sensor
Board failure
Table A-3 Communication Fault Conditions
Possible Fault Causes
DIP Switch settings are
incorrect.
Connectors are off or
loosely connected.
Damaged Connector
Pins
CPU Board is
corrupted.
Incorrect Interface
Corrective Action Required
Set DIP Switch No. 8 to ON, and reapply Power to the UBA Pro Unit.
Conduct a DIP Switch Test to check if the specific DIP Switch
contains a failure. Refer to "Performance Test Using a PC" on page 6-
8 or "Performance Test without a PC" on page 6-16 of this Manual
Exchange the CPU Circuit Board with a known good Circuit Board.
Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of this
Manual regarding Circuit Board Removal.
Corrective Action Required
The current Calibration program only supports the Windows 7 or greater
Operating Systems.
Request the correct programs from JCM.
Check the PC Harness connections and the related UBA Pro Interface
Connectors for damage. Check for any bent, missing or damaged Pins in
the Connector Plug and/or Receptacle.
Reset the UBA Pro DIP Switches #1 through #7 to OFF, and set Switch #8 to
ON. Recycle power to the UBA Pro Unit.
Refer to "Sensor Calibration" on page 6-5 regarding DIP Switch settings.
Refer to "Performance Test Using a PC" on page 6-8 or "Performance Test
without a PC" on page 6-16 of this Manual and conduct a DIP Switch Test.
Exchange the CPU Circuit Board with a known good Circuit Board. Refer to
Section 4 "Disassembly/Reassembly" on page 4-1 of this Manual regarding
Circuit Board Removal.
Follow the instruction provided in the UBA Pro Calibration Tool for
"UBAPRO_SS_RC_AdjustmentService_SuiteEdition.exe" Program and use
the correct recommended Reference Paper.
Change the Upper or Lower Sensor Board with a known good Circuit
Board. Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of this
Manual regarding Circuit Board Removal.
Corrective Action Required
Set all DIP Switches to OFF.
Firmly reseat all of the Communication Connectors.
Check for any bent, missing or damaged Pins in the Connector Plugs and
mating Receptacles.
Exchange the CPU Circuit Board with a known good Circuit Board. Refer to
Section 4 "Disassembly/Reassembly" on page 4-1 of this Manual regarding
Circuit Board Removal.
Verify that the correct interface between the Host Machine and the Banknote
Acceptor is being used.
© 2020, JAPAN CASH MACHINE CO., LTD.
A - 3
Appendix A