JCM GLOBAL UBA Pro Series Operation And Maintenance Manual page 116

Appendix A
Symptoms/Error
Messages
properly seated all the way into
Banknote jams
Release Levers are not locked
occur often
recalibration adjustments have
Abnormal
Acceptance rates
The wrong Software or an old
Upper Guide can Centering Guides are not at the
not be opened
All Banknotes Banknote acceptance is being
being rejected inhibited by a Host Controller
Motor
continues to run
P/N 960-000211R_Rev. A
UBA™ Pro Series Universal Banknote Acceptor
Table A-1 General Fault Conditions (Continued)
Possible Fault Causes
The Acceptor Unit is not
the Frame
(the Acceptor Unit's Latch
onto the Frame)
Banknote width out of
specification
Dirt and/or stains on the
Rollers and Sensors
The Unit has been
disassembled and
not occurred following a
reassembly.
version of the Software is
being used.
Software not designed to
accept current Banknotes
Home position.
Incorrect software
(different Currency type)
Banknotes are not being
accepted by the Software.
Incorrect DIP Switch settings
command.
Upper/Lower Sensor Board
failure
Unit was disassembled and
recalibration did not occur
following reassembly.
Upper Guide is open.
A foreign object or a jammed
Banknote is stuck in the
Transport path.
Motor Driver failure
Corrective Action Required
Reseat the Acceptor Unit back into the Frame and confirm the
Acceptor Unit Release Lever Latches securely lock onto the Frame.
A Banknote is wider than the specified width.
Use only Banknotes widths having the correct Banknote size
specifications. (Refer to "Technical Specifications" on page 1-6.)
Clean the Transport path. Refer to "Cleaning Procedure" on page 2-
17 of this Manual.
Make sure to calibrate the Sensors after reassembling the UBA Pro
Unit. Refer to "Calibration" on page 6-5 of this Manual.
Make sure that the programmed Flash or EPROM Memory Software is
the latest version, and it supports the Currency values for the
specific Country.
Check the particular specifications for the required Banknote Type
Acceptance, and make sure the Banknotes will be accepted by the
Software loaded (e.g., check denomination/issuing year, etc.).
Turn the Power OFF and ON again. The Host Machine should send a
Reset Command to reinitialize the unit.
If power cannot be applied, use a Hex Nut Driver to open the Upper
Guide and manually reset the Guide.
Download the correct Software for Currency being accepted. Refer to
"Software Download" on page 6-3 of this Manual regarding Software
Downloading procedures.
Make sure the Banknote values required are included in the Software
Specifications (e.g., denominations/issuing year, etc.) Refer to
"Software Download" on page 6-3 of this Manual.
Enable all denominations by setting all DIP Switches to OFF.
Enable Banknote acceptance with the required Host Command.
Change the Upper or Lower Sensor Board with a known good Circuit
Board. Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of
this Manual regarding Circuit Board Removal.
Recalibrate all UBA Pro Sensors following reassembly.
Firmly reclose the Upper Guide.
Open the Upper Guide, remove the foreign object or jammed
Banknote, and reclose the Cover.
Refer to "Performance Test Using a PC" on page 6-8 or "Performance
Test without a PC" on page 6-16 of this Manual and conduct a
Forward/Reverse Motor Test.
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Troubleshooting