AGFA CR Series Service Manual page 190

DD+DIS155.11E
CODE
ARC4009
ARC4010
The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.
Edition 1, Revision 2
03-2013
Software version mismatch.
Meaning: The software of the Digitizer and the ErrorViewer Remote Display on
the Image Processing Station does not match.
The ErrorViewer Remote Display is not able to display messages from the
digitizer.
Reason 1: A not matching version of the ErrorViewer Remote Display is
installed on the Image Processing Station.
Cure 1 : Please install the ErrorViewer Remote Display SW on Image
Processing Station which is released for current version of Digitizer software.
Connection of Digitizer to image processing station failed.
Meaning: Connection between Image Processing Station and Digitizer failed.
The ErrorViewer Remote Display on the Image Processing Station is not able
to display messages from the Digitizer.
Reason 1: The Image Processing Station is not available in the network or has
been removed.
Cure 1: Check network cable connection between Image Processing Station
and Digitizer.
Reason 2: The Image Processing Station is not started, shut down or user is
not logged in.
Cure 2: Start Image Processing Station and login.
Reason 3: The ErrorViewer Remote Display on Image Processing Station is
not started or shut down or user has logged out.
Cure 3: Start the ErrorViewer Remote Display on image processing station.
Reason 4: The ErrorViewer Remote Display is started but connection failed.
Cure 4: Exit the ErrorViewer Remote Display and restart it.
Reason 5: ErrorViewer Remote Display version on Image Processing Station is
not supported.
Cure 5: Install an ErrorViewer Remote Display with version 2.0 or higher and
start the ErrorViewer on Image Processing Station.
Reason 6: The Digitizer is configured for another Image Processing Station.
Cure 6: Check configuration of Image Processing Station and Digitizer.
DOCUMENT CONTROL NOTE:
CR 10-X / CR Reader / CR 12-X / CR Advanced Reader
Type 5151 / 100 / 110 / 200 / 210
Repair and Service
Troubleshooting
Message
Chapter 3.3 / 42 of 46
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