Obtaining Support - Molecular Devices SpectraMax Paradigm User Manual

Obtaining Support

Molecular Devices is a leading worldwide manufacturer and distributor of analytical
instrumentation, software and reagents. We are committed to the quality of our products
and to fully supporting our customers with the highest possible level of technical service.
Our support web site,
Base with technical notes, software upgrades, safety data sheets, and other resources. If you
do not find the answers you are seeking, follow the links to the Technical Support Service
Request Form to send an email message to a pool of technical support representatives.
You can contact your local representative or contact Molecular Devices Technical Support by
telephone at 800-635-5577 (U.S. only) or +1 408-747-1700. In Europe call +44 (0) 118 944 8000.
Please have your instrument serial number or Work Order number, and your software
version number available when you call.
WARNING! BIOHAZARD.
components of the instrument before requesting service by a service engineer or
returning parts to Molecular Devices for repair. Molecular Devices will not accept
items that have not been decontaminated where it is applicable to do so. If parts
are returned, they must be enclosed in a sealed plastic bag stating that the
contents are safe to handle and are not contaminated.
5014038 E
www.moleculardevices.com/support
It is your responsibility to decontaminate
Chapter 6: Maintenance and Troubleshooting
, has a link to the Knowledge
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