Obtaining Support - Molecular Devices EMax Plus User Manual

Obtaining Support

Molecular Devices is a leading worldwide manufacturer and distributor of analytical
instrumentation, software, and reagents. We are committed to the quality of our products
and to fully supporting our customers with the highest level of technical service.
Our Support website, www.moleculardevices.com/service-support, has a link to the
Knowledge Base, which contains technical notes, software upgrades, safety data sheets, and
other resources. If you still need assistance after consulting the Knowledge Base, you can
submit a request to Molecular Devices Technical Support.
Please have your instrument serial number or Work Order number, and your software
version number available when you call.
WARNING! BIOHAZARD.
components of the instrument before you return parts to Molecular Devices for
repair. Molecular Devices does not accept items that have not been
decontaminated where it is applicable to do so. If parts are returned, they must be
enclosed in a sealed plastic bag stating that the contents are safe to handle and
are not contaminated.
5032018 C
It is your responsibility to decontaminate
Chapter 4: Maintenance
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