Troubleshooting - Molecular Devices SpectraMax Paradigm User Manual

SpectraMax Paradigm Multi-Mode Detection Platform User Guide

Troubleshooting

Do the following troubleshooting techniques when necessary.
Table 6-2: Troubleshooting the Instrument
If
All LEDs on the status indicator are out and
the LED on the Standby button does not
illuminate.
The fuses look burned or the filaments are
broken.
All LEDs on the status indicator are out, the
LED on the Standby button does not
illuminate, the power is on, the fuses are
okay, and the instrument does not operate.
The instrument does not respond to
commands from the software.
Functional failure of a detection cartridge
164
WARNING!
Service or maintenance procedures other than those specified in this
guide can be done only by Molecular Devices qualified personnel. When service is
required, contact Molecular Devices technical support.
Then
Make sure that the instrument is plugged in and
powered on.
Inspect the fuses. See Replacing Fuses on page
Replace the fuses. See Replacing Fuses on page
Contact technical support. See
page 165.
Observe the status indicators and respond as required.
See Status Indicators on page
Inspect the USB connections to the instrument and the
controlling computer. When the computer and
instrument are both on and connected, a green LED
illuminates above the USB port on the instrument.
In the software, verify that the configured USB port
matches the USB port connecting the instrument to
the computer. See "Selecting an Instrument" in the
SoftMax Pro Software application help or user guide.
Contact technical support. See
page 165.
Install the detection cartridge in a different detection
cartridge slot.
Contact technical support. See
page 165.
149.
149.
Obtaining Support on
81.
Obtaining Support on
Obtaining Support on
5014038 E