Tac Smart - Telephony Advanced Control - Siemens HiPath 1100 Programming Manual

TAC Smart - Telephony Advanced Control

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TAC Smart - Telephony Advanced
Control
The TAC SMART (Telephony Advanced Control) is de-
signed to fit the needs of the telephony market by sim-
plifying operations and improving the quality of services
provided. Complete control of the telephone using Win-
dows interface (make calls, answer and transfer calls,
call forwarding, and so on... ).
Analog Extension: With TAC Smart analog extension
users have access to various facilities that up to now
were only available to system telephone users, Caller ID
being one of them.
Fast Access: Each user can create a list of most fre-
quently used extensions and make calls simply by se-
lecting one. The user can also use this list to check the
extension status: busy or free.
Caller List:Whether the user's machine is on or off, the
last 100 calls are stored in the server: calls answered,
lost or made. All extension activity is recorded.
Customers Come First: TAC Smart provides two
Speed Dialing phonebooks: a System Speed Dialing
available to all TAC users, and an Individual Speed Dial-
ing that displays all customer information before a call is
answered.
Call Pickup: All incoming calls to a user's Pickup Group
are shown on the screen, including source, destination,
and hold time. You can answer calls and easily forward
them to another extension within the company.
Architecture:TAC's operation is based on a Client/Serv-
er architecture. The server is connected to the C.O. via
an ADSL module or a serial interface. It can then ex-
change signals with the C.O. and receive all information
about an extension, including its status. Whenever any
activity occurs, the server sends a command to the ex-
tension's client-PC via LAN. When the server receives a
command from the client-PC, it sends it to the ex-
change.
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