HiPath 1100 HiPath 1120 HiPath 1150 HiPath 1190 Analog Telephones DTMF and DP User Manual...
Introduction Introduction The HiPath 1100 family consists of the following systems:HiPath 1120, HiPath 1150, and HiPath 1190. The features and operation of these systems are very similar. Their differenc- es stem from their capability regarding the number of extensions, external lines and op- tional modules that they can accommodate.
Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.
...With Dial Pulse (DP) analog telephones ..... 9 Using the HiPath 1100 Features....10 Considerations.
Introduction ACS ........... . 24 Timer for outgoing external calls .
Using an MF Telephone........77 Using the HiPath 1100 Manager application ....78 Flash time detection for extensions .
Introduction Special functions for ISDN Lines ....80 Call forwarding on a Digital Line ......80 Immediate call forwarding for MSN.
=sequence of digits (standard) System support technician The support technician is the person responsible for programming your HiPath 1100. The support technician has all the necessary tools and information available in order to carry out his/her job.. Assistance with troubleshooting First contact your system’s support technician.
How to use this manual Step by step Accessing a Function HiPath 1100 features can be activated by entering the appropriate codes directly on the telephone. For example: ...With Multifrequency (MF) analog tele- phones Activate the do not disturb feature.
Using the HiPath 1100 Features Using the HiPath 1100 Features Considerations Each operating procedure may vary according to the system telephone model or operating mode (DTMF or DP). To configure a specific model, please refer to the telephone manu- facturer’s instruction manual.
Using the HiPath 1100 Features System signaling tones During feature configuration the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Connection established. Ring signal is being applied to Signaling tone phone number.
• Depending on how the HiPath 1100 is programmed (ask the system’s technical support team) it will au- tomatically select the most economical route for making an external call (LCR - Least Cost Routing).
Functions used when making calls Step by step Enter the extension number (e.g. 11/101). Wait for the call to be answered. Start conversation. • External calls: Enter the external number you want to call. Wait for the call to be answered. Start conversation. For DC telephones, dial a programmable code.
1 optiPoint with a system display accessi- ble from any authorized extension. See the chapter Main Configurations - speed dialing in the Programming Manual. To as- sign names to numbers, use the HiPath 1100 Manager.
Functions used when making calls Step by step Individual speed dialing The Individual speed dialing can store up to 5 numbers most frequently dialed by the user. Stored numbers can be selected using assigned speed-dial numbers from 0 to 4. Lift the handset.
The remaining extensions will not be able to use this line while this feature is activated. This, how- ever, does not prevent the line from receiving incoming calls as usual.  On HiPath 1100 systems only four external line reservations can be done simultaneously.
Functions used when making calls Step by step To enable Lift the handset. qhmg Enter the code for blocking the use of this line by anoth- er extension. Enter the code for the external line (e.g., 801). Wait for a dial tone. Replace the handset.
Functions used when making calls Step by step Callback Recall allows a call to be made automatically (via an ISDN line) to an extension or an external line that is not available at a certain time as soon as it becomes avail- able.
Functions used when making calls Step by step To deactivate Lift the handset. Enter the code for canceling a recall. Wait for a confirmation tone. Replace the handset. Override The Override feature allows the user to override a con- versation. A beep signals that the conversation in progress has been overridden.
Functions used when making calls Step by step Wait for the call to be answered. Start monitoring. Urgent call/Recall when busy The Urgent Call feature is used when the extension be- ing called is busy. Required: The destination called is busy. Wait 7 s Wait 7 seconds until you hear a distinctive tone.
Functions used when making calls Step by step Warmline Warmline is the length of time the extension should wait to call the first number configured as a Hotline. As- suming the timeout is 9 seconds, the call will be made 9 seconds after the handset is lifted.
Functions used when making calls Step by step Enter the code for direct messaging. Enter an extension or Call group (CG). Record the message. Answer the call Lift the handset or press the MUTE key. Start conversation. Handsfree answerback The called extension receives an Alert tone. The call us- ing the speakerphone is established immediately after this tone is received.
Enter the external number you want to call. Wait for the call to be answered. Start conversation. You can program the HiPath 1100 to send a warning tone if no external line is available for LCR (see Program- ming manual - Main Configurations - Warning Tone when LCR is not available).
Functions used when making calls Step by step LCR Bypass This makes it possible temporarily to deactivate the rules of the LCR for an external call, using the carrier se- lected by the user to make the connection. Required: The LCR feature is available. Enter the code for "LCR BYPASS".
803. You may insert pauses in the Conversion rules (Consult the HiPath 1100 Manager help file). Required: This feature must be configured for the sys- tem by using the HiPath 1100 Manager.
Functions used when making calls Step by step Timer for outgoing external calls This setting specifies a maximum time for the duration of an outgoing external call for each extension. The time count starts upon connection of a call and it does not restart while the call is in progress (e.g., when there is a transfer).
Enter the current 5-digit password for the electronic lock (default is: 00000).  The HiPath 1100 allows only one DISA call at a time. When there is a DISA call in progress, a second call to a DISA external line or one with a DISA answering mode is treated as a regular call.
Functions used when making calls Step by step Wait for a continuous tone. Enter the feature code (e.g, *97 – Do not disturb). Enter the external number you want to call. Start conversation. Using a temporary MSN to make a call This feature allows you to select an MSN from your own list, on a temporary basis, for making an external call.
Functions used during calls Step by step Functions used during calls Consultation The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listen- ing to the conversation.
Functions used during calls Step by step Transfer The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call must be in progress. With standard MF telephones, first press the Flash key. Enter the extension or external number.
Functions used during calls Step by step Toggle The toggle feature makes it possible to switch conver- sations between two calls. Required: A consultation is in progress. With standard MF telephones, first press the Flash key. Enter the code to switch between two calls. Wait for the call to be answered.
Functions used during calls Step by step Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master exten- sion) may administrate up to 5 new participants (slave extensions).
Functions used during calls Step by step To free additional ports for use with the Conference fea- ture without depending on the use of the CLIP DTMF , this function should be disabled for certain lines. (see Manager or Programming Manual*, Analog Identifica- tion - CLIP).
Functions used during calls Step by step Leave the conference When you leave the conference, a new master exten- sion will be designated automatically. Required: A conference activated and the extension as master. Put the phone back on the hook. Considerations: •...
Functions used during calls Step by step Parking The parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call must be in progress. With standard MF telephones, first press the Flash key. Enter the code for parking.
Functions used during calls Step by step Suffix dialing Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: A call in progress on a dial tone telephone or an attendant console. Enter the code for suffix dialing.
10 ran- dom digits (0...9). For example, the number of a lawsuit. If account codes have not been configured in advance using HiPath 1100 Manager (See account codes - A31003-K1270-M100-*), only ten-digit account codes will be accepted in analog and S telephones.
It is also possible to configure the system so that it is either mandatory or optional to enter an ac- count code at the start of the call. These settings can be configured using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*) or programming code (see Programming Manual, A31003-K1160-B804-*-*, Account code type).
Functions used for receiving calls Step by step Functions used for receiving calls Answering Calls Extensions receive different ringing signals and tones depending on the type of call being received and the specified country setting. For example, some types of ringing signals are: •...
Functions used for receiving calls Step by step Enter the code to switch between two calls. Wait for the call to be answered. Start conversation. The first call is put on hold. Switching between calls ( page 31)..With standard MF telephones, first press the Flash key. Enter the code to switch between two calls.
Functions used for receiving calls Step by step Individual The Individual Pickup feature allows a system extension to answer a call that rings in a different known extension number. Required: A known extension is ringing. Lift the handset. Enter the code for Individual Pickup. Enter the extension number (e.g.
Functions used for receiving calls Step by step Wait for a confirmation tone. Replace the handset. External The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number. Lift the handset. Enter the code for external call forwarding. Enter the number for accessing an external line: 1.
Functions used for receiving calls Step by step Enter the number for the 1. extension you want to call (e.g., 11/101). 2. UCD subscriber group for voice mail (e.g., 790). 3. Call group (e.g 770) 4. Access to an external line (e.g., 0) and the external destination number.
Functions used for receiving calls Step by step Conditional This feature is available when using a CTI (Com- puter Telephony Integration) interface. Incoming calls can be forwarded to a specified destina- tion list, as configured in a TAPI-type application such as a Windows TAPI Browser.
Functions used for receiving calls Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External Lift the handset. Enter the code to deactivate call forwarding. Wait for a confirmation tone. Replace the handset. Conditional Lift the handset.
Functions used for receiving calls Step by step Do not disturb The Do not disturb feature prevents internal and exter- nal calls from being directed to an extension while al- lowing it to continue making and receiving external calls. When the handset is lifted there is a distinctive dial tone to remind the user that the feature is activated.
Queue size must be set at the maximum allowed (default)  This feature is only available when the HiPath 1100 is connected to a voice mail server. This can be an organization’s own internal serv- er or it can be part of the services provided by a local carrier. Voice mail Servers provide a wide range of features.
Functions used for receiving calls Step by step External Server A voice mail server outsourced to a local carrier works for specified extensions grouped as a "External MWI group" during configuration of the system. When there is a message in the mailbox, the extensions that belong to this group receive a MWI (Message Waiting Indica- tor) from the external voice mail server.
Functions used for receiving calls Step by step Activating receipt of an Internal MWI When a subscriber group is programmed as a VMIe group Interface, it becomes a voice mail subscriber group that can be activated for signaling the moment a new message is waiting (see Programming an exten- sion - VMIe group Interface in the programming manu- al).
Example: The HiPath 1100 receives a call of a user who is not at the company at that particular moment. The user’s ex- tension is programmed to use the Mail Voice feature and forward the call to your mailbox.
Functions used for receiving calls Step by step Entry voice mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for voice mail . The support technician can configure up to 24 default mailboxes, 2 of which are for forwarding (message for day/night service).
Functions used for receiving calls Step by step Mailbox greeting configuration If the support technician has not already configured your personal voice mailbox. Required: Voice mailbox configuration has been autho- rized by the system’s support technician. Enter the code for "Entry voice mail" (default = 790) Enter the password for the mailbox (default = 1234).
Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. In an external telephone Connect to your HiPath 1100. Enter the MSN designated to your EVM by the system’s support technician (check with the support technician).
Functions used for receiving calls Step by step If your HiPath 1100 is configured for "Seizure of a specific line" (consult the system’s support tech- nician), press the Flash key before selecting your mailbox. In DEC telephones, use "Suffix dialing" (MF) page 36.
Functions used for receiving calls Step by step Hunt groups (HG) The Hunt group (HG) feature allows you to configure ex- tension groups which are then assigned for answering calls directed to a specific number (up to 10 Hunt groups, from 780 to 789). When a group receives an incoming call, the call rings at one extension at a time.
Functions used for receiving calls Step by step Leaving a group Lift the handset. Enter the appropriate code to remove the extension from the group. If the extension belongs to more than one group: Enter the number for the group (e.g., 770/780) Wait for a confirmation tone.
Functions used for receiving calls Step by step UCD group login/logout Agent Login Allows an agent, at any time, to enter a group to which he/she belongs. Lift the handset. qhde Enter the code to make an extension part of the UCD subscriber group.
Functions used for receiving calls Step by step Available/Unavailable agent for a UCD group Agent available Activates an agent to start receiving calls within a group. Lift the handset. qhdf Enter the code to become available in the UCD sub- scriber group.
Functions used for receiving calls Step by step UCD agent in service out of service In Service An agent can resume receiving calls in a group after completing the requested activity. For example, finished a search for a client. Lift the handset. qhdg Enter the code to enable the service.
Functions used for receiving calls Step by step Collect call barring When this feature is activated, the system automatically rejects all incoming collect calls over a digital line. Calls received over an analog line are rejected only at the mo- ment they are answered.
Miscellaneous functions Step by step Miscellaneous functions Changing the Password for the elec- tronic lock This is a security feature that protects against unautho- rized use by setting a personal password. Lift the handset. Enter the code to change the password. Enter the current 5-digit password for the electronic lock (default is 00000).
Miscellaneous functions Step by step Electronic lock The electronic lock allows the user to prevent unautho- rized persons from making calls from that particular ex- tension. When an extension is configured for using a special class of service (see Main Configurations – special class of service for blocked extensions, in the Programming manual) it will allow specific functions.
Miscellaneous functions Step by step Music on hold This feature plays pre-programmed music during the time an external call is on hold (see General program- ming - music on hold in the programming manual). The music can be heard, for instance, through a system telephone speaker, as background music.
Miscellaneous functions Step by step Replace handset. To deactivate Lift the handset. rmhee Enter the code to deactivate Busy Signaling. Wait for a confirmation tone. Replace handset. Language/country settings This allows you to configure the system specifically ac- cording to the country. Language and currency settings for the telephone dis- play can also be configured.
Miscellaneous functions Step by step Country Code Russia 64243015 Canada 67831496 Singapore 74857265 Peru 75051002 Malaysia 76010255 IM English 85315585 Spain 96149549 China 98245912 China2 98245924 IM Spanish 98256348 India 98274553 Argentina 99195953 Philippines 99251479 Turkey 53951509 Latvia 23730903 Lithuania 54369901 Italy 70129594...
Miscellaneous functions Step by step Relay The relay on the HiPath 1120 music module is used to control all peripheral equipment, such as the door open- er, etc. To enable Lift the handset. Enter the code to enable the relay. Wait for a confirmation tone.
If the support technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to acknowledge that the alarm was de- tected. If the alarm call is not acknowledged, a new at- tempt at a call will be made (as programmed) and the extension will ring again.
Miscellaneous functions Step by step Alarm clock The Alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed time intervals or cyclically. To use this feature you must specify and store the time when the reminders alerts should be sent.
Miscellaneous functions Step by step After a specified time Lift the handset. qhjg Enter the code to enable the alarm clock after a speci- fied time. Enter the hour and minutes: dd.fg = Hour, from 00 to 23 dd.im = Minute, from 00 to 59 Wait for a confirmation tone.
Miscellaneous functions Step by step COS (Class of Service) changeover The COS changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service.
Miscellaneous functions Step by step Data protection The data protection feature prevents audio signals gen- erated by the system from affecting data equipment connected to the extension, such as faxes, modems, In- ternet connections or answering machines. To enable Lift the handset. qhmd Enter the code to enable data protection.
Miscellaneous functions Step by step To deactivate Enter the code to deactivate the call waiting signal. Wait for a confirmation tone. Replace the handset. Deactivating a feature The feature deactivation function allows an extension to deactivate the following features simultaneously: •...
Miscellaneous functions Step by step Wait for a confirmation tone. To deactivate Replace the handset. Room Monitor Lift the handset. Enter the extension number for the room you want to monitor (e.g., 11/101). Wait for the call to be answered. The user calls the extension assigned to the feature to hear the audio signals present.
Miscellaneous functions Step by step Enter your 5-digit password (the default is: 31994). Wait for a confirmation tone. Replace the handset. To deactivate Lift the handset. Enter the code to deactivate night service. Enter your 5-digit password (the default is: 31994). Wait for a confirmation tone.
Miscellaneous functions Step by step 4. When an MSN number is assigned to an extension number. The extension assigned is forwarded to another extension. The incoming MSN call will ring at the call forwarding extension destina- tion. If the extension that received the forwarded call does not answer after a specified timeout (default of 30 seconds), the call is rerouted to the Overflow ex- tension.
Miscellaneous functions Step by step Enter the code to open the door. note If the system has more than one entrance telephone in- stalled and the extension has permission to open the door, you will need to enter with the extension number of the entrance telephone.
 If the system’s serial port is connected to a modem with access to the telephone network, and the remote PC has a modem installed, remote configuration can be carried out using the HiPath 1100 Sys- tem Manager application. Ask your support technician how to do...
(see General programming - remote configura- tion in the Programming manual). For further information on how to use the HiPath 1100 Manager application refer to the instruc- tions in the Help file.  This feature does not work when an analog telephone is connected...
PABX during a certain period. These events are defined while the system is being pro- grammed using the programming code (code 246) or using HiPath 1100 Manager. This information can be downloaded using the HiPath 1100 Manager so that the support technician can check the system.
Special functions for ISDN Lines Step by step Special functions for ISDN Lines Call forwarding on a Digital Line The call forwarding on a digital line feature allows calls to be rerouted to an external number. Depending on whether this feature is programmed, the call parties may see call the MSN/Attendant number of the switch or the original numbers of the participants (see pro- gramming manual - A31003-K1160-B804-*-, "no...
Special functions for ISDN Lines Step by step Call forward no answer, for MSN To enable Lift the handset. qjhf Enter the code to enable call forwarding for calls not an- swered. Enter the external destination number. Wait 5 s Wait for a confirmation tone.
Special functions for ISDN Lines Step by step Wait 5 s Wait for a confirmation tone. Replace the handset. To deactivate Lift the handset. rjhg Enter the code to deactivate call forwarding when the line is busy. Wait 5 s Wait for a confirmation tone.
Special functions for ISDN Lines Step by step CLIR This features prevents your name or number from showing on the display of an external caller (check avail- ability with your local carrier). To enable Lift the handset. Enter the code to enable extension number suppres- sion.
The local carrier will provide information on which ISDN features can be activated by code in your country (ask your system’s technical sup- port personnel for further information). Siemens is not responsible for any damage/ costs that may be caused by improper use or handling).
Practical guide Step by step Practical guide Care of the telephone • To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! • If necessary, you may use a diluted mild detergent (commercially available).
Index Index Data protection ........... 71 Direct communication calls ...... 21 Direct message to speakerphone speakerphone auto-answering .... 22 Account code ..........37 DISA ............. 27 .............. 24 Disabling a feature ........72 Alarm clock ..........68 Do not disturb ..........
Index ............23 making calls ..........12 Hotline............20 override ............ 19 Hunt group ..........55 reserving a line ........16 Hunt group (HG) and call group (CG) login silent monitoring ........19 and logout speed dialing ........... 14 and call group (CG) .........
Index music on hold Suffix dialing ......... 63 ..........36 night service System programming mode ..........73 ....76 PABX trace log System signaling tones ........79 ......11 relay System support technician ............ 66, 78 ......8 remote configuration ......
Feature codes Feature codes Symbols Symbols Explanation Enter numbers, keys, password, internal or external numbers, etc. Signaling with a short beep Lift/Replace the handset Start conversation ( d ) If you are using an MF analog telephone, press the Flash key. Numbering plan Description HiPath 1120...
Feature codes Features Seizure of an external line Feature Code External call External call using a group of lmd.lmm p external line external lines lde.lhi p Seizure of an external line external line Internet access qhmg p external line Activation Internet access rhmg p external line...
Feature codes kld.klm Calling a Hunt group (HG) kmd.kmm UCD subscriber group (busy) Wait Urgent Call (busy extension) (busy) ( Hotline (if programmed) Warmline Wait (if programmed) Override busy ( busy extension q hi LCR Bypass carrier + number Silent monitoring qmhh p busy extension (busy extension)
Feature codes qjd p account code Account code number Conference Consultation (To end a consultation, wait for the call to be disconnected) Parking Recovering a parked call q jg Recovering a parked exter- line nal call Toggle (Use after consultation, for answering a second or an urgent call) Suffix dialing...
Feature codes Functions used when receiving calls Feature Code Mailbox access Voice mail group Answering a call on hold Group pickup qim p Individual pickup extension Call forwarding on an analog line: Call forwarding to external qee p external line number qee p extension, Voice mail group,...
Feature codes VM group password Consultation from another extension extension external number + password Consultation from an exter- nal extension extension Miscellaneous functions Feature Code Entrance telephone Door opener extension General alarm qmheh p password Disabling qmg p current password new pass- word Electronic lock password...
Activation Music on Hold rmhed Deactivation Remote configuration qmmf HiPath 1100 Manager Remote configuration 1) The local programming extension is talking to the re- mote programmer: using an MF telephone qmme Remote programmer must provide: password programming codes.
Feature codes Relay Deactivation (For HiPath 1120 only) Night Service qhh p password Activation Night Service rhh p password Deactivation Call waiting tone Activation Call waiting tone Deactivation COS (Class of Service) qidl p extension password changeover Flash time detection for qmhej extensions qekk...
Feature codes qhjh Alarm clock For a specified date and time date/time (example 24121830) Alarm clock Disabling UCD subscriber group functions Feature Code qhdf Agent available rhdf Agent unavailable kmd.kmm CD subscriber group qhde p group Logging into a UCD subscriber group (If it belongs to more than one) Logging off a UCD subscrib-...
"*0" instead of "*57" d) Recovery of a parked call is done with sequence "*57" instead of "*0"; • Feature codes can be changed in the HiPath 1100 Manager. An expert should be consulted in this case.
The selection of features to be provided is not binding unless explicitly established in the terms of the contract. Subject to availability. Right of modification reserved. The trademarks used in this document are the property of Siemens AG or of the respective owner. 22.03.07 V7.0...