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Siemens HIPATH HIPATH 1190 User Manual

Siemens telephone system user manual.
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HiPath 1100
HiPath 1120
HiPath 1150
HiPath 1190
System Telephones
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
User Manual

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   Summary of Contents for Siemens HIPATH HIPATH 1190

  • Page 1

    HiPath 1100 HiPath 1120 HiPath 1150 HiPath 1190 System Telephones optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance User Manual...

  • Page 2: Introduction

    Communications Systems. • Warranty Certificate: This Certificate defines the terms and conditions of the warranty provided by Siemens. About This User Manual This manual describes the operation and implementation of the HiPath 1100 system fea- tures with the system telephones optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and optiPoint 500 advance.

  • Page 3: Important Notes

    Important Notes Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.

  • Page 4: Table Of Contents

    Trademarks ..........3 Telephone Reference Information ....9 Front panel: optiPoint 500/basic/standard/economy .

  • Page 5

    Switching to Handset ........21 Switching to a Headset .

  • Page 6

    Introduction Functions used for Receiving Calls ... . .51 Answering Calls......... . . 51 Answering a Call on Hold.

  • Page 7

    Miscellaneous Functions..... . 77 Changing the Password for the Electronic Lock ....77 Electronic Lock .

  • Page 8

    Practical Guide......110 Care of the Telephone ........110 Troubleshooting .

  • Page 9: Telephone Reference Information

    Telephone Reference Information Front panel: optiPoint 500/basic/standard/economy Speaker for Speaker- Display, phone 2 lines, and ring tones 24 characters per line Handset Keys for Keys for selecting a configuring function the telephone Telephone Reference Information Key labels Preset Function keys: –...

  • Page 10: Front Panel: Optipoint 500 Advance Optipoint Key Module

    Telephone Reference Information Front Panel: optiPoint 500 advance optiPoint key module Speaker Lighted display, for Speaker- 2 lines, phone 24 characters per and ring tones line Handset Keys for Keys for selecting configuring a function the telephone Key labels –...

  • Page 11: Back Panel: Optipoint 500

    Telephone Reference Information Back panel: optiPoint 500 PC (USB) Headset HiPath 1100 Handset optiPoint key module or optiPoint BLS optiPoint adapter For connections/accessories availability information for each optiPoint 500 model see Chapter ”optiPoint 500 Properties and Connection Options” page 16 and Chapter ”Terminals, Adapters and Accessories”...

  • Page 12: How To Use This Manual

    Replace the handset. Initiate conversation..Enter numbers, keys, passwords, internal or external phone numbers, etc. Press keys to configure telephone settings. Press this key. Press the key with the LED turned on. Press the blinking LED key. The display shows the function available at the mo- ment.

  • Page 13: Display Message/prompts

    TURES" in the Service Menu. For example, "*11 =FOR- WARDING ON ?" These options are also available when the phone is in Sleep Mode or during calls, but without the code. Telephone Reference Information then confirm by pressing then confirm by pressing then confirm by pressing...

  • Page 14: Using A Programmable Key

    Telephone Reference Information Passo a passo Service Menu > MORE FEATURES? > *11=FORWARDING ON? Press this key. < > Select using < > Select using ... Using a programmable key When a key has been programmed for a certain feature, simply press the key to activate the feature.

  • Page 15: Using The Hipath 1100 Features

    Feature descriptions and examples available for HiPath 1100are based on a standard opti- Point 500 system telephone model. Check specific procedure to be followed for the different system telephone models. For information on how to configure each model, see the appropriate Instructions Manual.

  • Page 16: Optipoint 500 Properties And Connection Options

    Display backlight Headset connection: • Built-in interface • Adapter • Handset Interface USB Interface Additional terminal interface (slave) Adapter slots [1] The name and type are printed on the bottom of the optiPoint 500 telephone set. economy basic standard advance...

  • Page 17: System Signaling Tones

    System signaling tones During feature configuration the system uses the following signaling tones: Tone Internal dialing tone Signaling tone Dial tone Busy signal External false signal Call Waiting Signaling Tone Call Waiting tone for Door Opener Confirmation tone Rejection tone Override tone Conference tone Recall confirmation tone...

  • Page 18: Functions Used For Making Calls

    Functions used for making calls Step by step Functions used for making calls Making Calls Considerations • When authorized, it allows you to call external num- bers on a public network. • The HiPath 1100 can also be programmed to require pressing the "Internal"...

  • Page 19: Using The Speakerphone

    Step by step Speaker HEADSET ON Functions used for making calls ... Using the Speakerphone Handset on the hook. Press this key. • For an internal call: Enter an extension number (e.g., 11/101). • For an external call: Enter the access code for an external line (e.g., 0) the external number you want to call.

  • Page 20: Using Automatic Seizure Of An Active External Line

    Functions used for making calls Step by step INTERNAL ... Using Automatic Seizure of an Active External Line Internal call • Press the "INTERNAL" key. Enter an extension number (e.g., 11/101). • External calls: Enter the external number you want to call. Wait for the call to be answered.

  • Page 21: Switching To Speakerphone

    Step by step Speaker Speaker HEADSET ON HEADSET ON Functions used for making calls Switching to Speakerphone Conversation using the Handset Press and hold this key while placing the handset on the hook. Then release the key and resume the conversa- tion.

  • Page 22: Speaker

    Functions used for making calls Step by step Speaker Speaker Speaker HEADSET ON Speaker This feature turns the speaker temporarily on to allow other people in the same room to participate in the con- versation. Inform the person on the other end that the speaker is on.

  • Page 23: Seizure Of A Specific Line

    [1] Numbers are stored during system configuration. They can be di- aled from any telephone set. See the chapter Main Configurations - Speed Dialing in the Programming Manual. To assign names to number you must use the HiPath 1100 Manager.

  • Page 24: Programming Individual Speed Dialing

    Functions used for making calls Step by step Service Menu > *7=SPEED DIAL? Service Menu > *92=CHANGE SPEED DIAL? Next? NEXT? Using Speed Dialing Required: Individual Speed Dialing numbers are stored by the user. System Speed Dialing numbers are stored by the Support Technician.

  • Page 25

    ENTER NAME? Optional An Interdigit Pause ("P") can be added by pressing the If a number has already been stored, the name (if en- tered) or the telephone number associated will be dis- play. Select and press to confirm. Enter the external number to be stored in this position in the Individual Speed Dialing directory.

  • Page 26

    Functions used for making calls Step by step SAVE? > PREVIOUS? > VIEW STATION NO.? > VIEW NAME? > DELETE? > EXIT? Each "P" character inserts a 2-second pause (default) in the connection. A longer pause can be inserted by entering more than one character (for example, for a 4-second pause enter "PP") The first "P# or #"...

  • Page 27: Phonebook Search

    Using the keypad, enter the name you want to select or the first letters of the name. The name is searched. The telephone keypad is now available for entering let- ters by repeatedly pressing the key for the letter you want.

  • Page 28

    Functions used for making calls Step by step Optional > DELETE CHAR? Optional > DELETE LINE? Optional > VIEW STATION NO.? Optional > VIEW NAME? Entering Letters Letter A Letter B Letter C Number 2 Letter D, and so on. •...

  • Page 29: Caller Lists

    These caller lists can be programmed to save only external calls or both external and internal calls. Using a System Telephone with a display you can view and select lists: • 1 = CALLS NOT ANSWERED •...

  • Page 30

    Functions used for making calls Step by step > EXIT? Service Menu Speaker > DATE/TIME? > VIEW STATION NO.? > VIEW NAME? > WHO ? > CALL? > DELETE? End consultation. Select and press to confirm. Press this key. Replace the handset. Press this key.

  • Page 31: External Line Reservation

    Wait for a recall when an external line becomes avail- able. When a line becomes available... >> The telephone rings (a distinctive ring). Lift the handset. Press this key. The Speaker LED turns on. Enter the external number you want to call.

  • Page 32: For Internet Access

    Functions used for making calls Step by step Service Menu > MORE FEATURES? > *493=INTERNET? > #493=NET ONOF? INTERNET ON INTERNET OFF For Internet Access An external line reservation for Internet access allows an extension to block a specified external line. The re- maining extensions will not be able to use this line while this feature is active.

  • Page 33

    Press this key. The LED turns off. Wait for the recall. Answering a Recall Required: Recall is active. >> The telephone rings (a distinctive ring). The display shows "RECALL:..." and the number you want to call. Lift the handset. Press this key. The LED turns on.

  • Page 34: Override

    Press the "OVERRIDE" key. The called party and the caller hear a warning signal ev- ery two seconds. If the called party is using a system telephone with a display, it will show: "OVERRIDE: (name or telephone number) and "RELEASE CALL?" Initiate conversation.

  • Page 35: Silent Monitoring

    Step by step > SILENT MONITOR? CALL WAITING! RECALL? CALL WAITING! Silent Monitoring Silent Monitoring allows a user to override a call without sending a beep (for certain countries only). Required: There is a conversation in progress at the call destination.

  • Page 36: Hotline

    Functions used for making calls Step by step Speaker Speaker During a conversation using a headset (see Headset feature), Urgent Calls are signaled, al- though they cannot be answered until the call has ended. Once the call has ended you must press the HEADSET ON key or the electronic hook control to answer an Urgent Call.

  • Page 37: Calling An Attendant Console (ac)

    Required: Destination number uses a Profiset 3030 or an optiPoint with a speakerphone telephone. Press this key. Select and press to confirm. Enter the code for direct messaging.

  • Page 38: Speakerphone Auto-answering Mode

    A table is created listing all times of the day, days of the week, telephone service providers so that calls can be made when rates are at their low- est.

  • Page 39: Acs

    Carrier and that rates may be higher than usual. To warn the user that a different carrier is completing the call, the system telephone display will display "EX- PENSIVE CONNECTION" and a warning tone will be heard. With ACS (Alternative Carrier Selection) the system can be set to use a specific carrier regardless of user’s se-...

  • Page 40

    Functions used for making calls Step by step Speaker Index Dialed Alter- Number nate Number The system dials the number 341XXXX using 801 as a destination. If this line is busy, the overflow option route/destination will be 803. Conversion Rules may in- clude interdigit pauses (refer to the Help file in HiPath 1100 Manager).

  • Page 41: Timer For Outgoing External Calls

    Step by step TIME EXCEEDED Functions used for making calls Timer for Outgoing External Calls This setting specifies a maximum time for the duration of an outgoing external call for each extension. The time count starts upon connection of a call and it never restarts while the call is in progress (e.g., when there is a transfer).

  • Page 42

    ”Relay” page 81 • ”Do Not Disturb” Required: The telephone used cannot be part of the system, that is, it cannot be an extension. Lift the handset. Call the HiPath 1100 by entering a DISA MSN number (see MSN DISA in the Programming Manual or the Hi- Path 1100 Manager) previously provided by a support technician).

  • Page 43: Using A Temporary Msn To Make A Call

    Step by step Service Menu > MORE FEATURES? > *41=TEMP MSN? TEMP MSN Using a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call. Or use the "”Programming the Keys”...

  • Page 44: Features Used During

    Features used during Call Step by step CONSULT? CONSULT QUIT AND RET? RETURN TO HELD CALL? Features used during Call Consultation The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listen- ing to the conversation.

  • Page 45: Transfer

    An External-to-External transfer can only be made when at least one of the calls is an outgoing call. A call cannot be transferred to an Entrance Telephone, neither can an Entrance Telephone transfer a call. A call can only be transferred to a busy extension if "Transfer when Extension is Busy"...

  • Page 46

    Features used during Call Step by step If the consultation extension is busy or does not an- swer, or if you want to return to the first call before answering... Press to confirm. RETURN TO HELD CALL? Enter the code for returning to the first call. Wait to return.

  • Page 47: Toggle

    Step by step > TOGGLE/ CONNECT? Service Menu TOGGLE > CONFERENCE ? Service Menu CONFERENCE Toggle The toggle feature allows switching conversations be- tween two calls. Required: A consultation is in progress. Select and press to confirm. Press this key. Enter the code for switching between two calls.

  • Page 48: Parking

    Features used during Call Step by step Service Menu > *56=PARKING ? PARK Speaker Service Menu > #56=RETRIEVE CALL? Service Menu PARK Parking The Parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call is in progress.

  • Page 49: Suffix Dialing

    Step by step speaker Service Menu > MORE FEATURES? > *51=FLASH? FLASH Suffix Dialing Suffix Dialing allows an extension to send information or MF commands during a call (e.g., for telebanking).). Required: There is a call in progress and the system ac- cessed is ready to receive information/codes.

  • Page 50: Recovering A Call On Hold

    Features used during Call Step by step > RETURN TO HELD CALL? Service Menu > *60=ACCOUNT CODE? COST CODE Recovering a Call on Hold This feature allows to recover a call that was placed on hold for consultation when the consultation destination is busy or there is no answer.

  • Page 51: Functions Used For Receiving Calls

    When receiving an internal call or callback, the tele- phone rings twice (two short beeps) at 4-second in- tervals. • When receiving an external call, the telephone rings once (single beep) at 4-second intervals. • When receiving an Entrance Telephone call, the telephone rings three times (triple beeps) at 4-sec- ond intervals.

  • Page 52: Answering A Call On Hold

    Functions used for Receiving Calls Step by step << ANSWER? HEADSET ON CALL WAITING Service Menu CALL WAITING > Toggle/Connect ? ... with a Headset Required: A headset must be connected. A key has been programmed for the "Headset" feature or the headset has an electronic control button that acts as the hook (see Headset feature).

  • Page 53: Pickup

    Step by step > TOGGLE/ CONNECT? Service Menu TOGGLE GROUP PICKUP? Service Menu PICKUP GROUP To switch between calls ( Select and press to confirm. Press this key. Enter the code for switching between two calls. Press the "TOGGLE" key. Wait to return.

  • Page 54: Individual

    Functions used for Receiving Calls Step by step Service Menu > PICKUP - DIRECTED Service Menu INDIVIDUAL PICKUP Individual The Individual Pickup feature allows a system extension to answer a call that rings in a different known extension number. Required: A known extension is ringing. Press this key.

  • Page 55: Call Forwarding

    [2] Call Forwarding on an Analog Line times out after 5 minutes of con- versation. Call Forwarding does not take place when the external destination number is busy. When a call is forwarded by the En- trance Telephone, it is disconnected after 1 minute of conversa- tion. Functions used for Receiving Calls...

  • Page 56: When There Is No Answer

    Functions used for Receiving Calls Step by step SAVE? Service Menu > MORE FEATURES? > *14=FORW. NO REPLY ON SAVE? CF-NR TO... Wait for a dial tone. Enter the number you want to call. Press to confirm. When there is no answer The Call Forwarding - No Answer feature allows rerout- ing a call made to a specific extension to another exten- sion, a Voice Mail Subscriber Group or an external num-...

  • Page 57: For Fax/did

    Step by step ALL TO: ANNOUNC. FAX ALL TO: ANNOUNC. DID ALL TO: FAX/DDIA CALL ALL TO: OPTIPAGE SAVE? For Fax/DID When a Fax/DID module is installed, calls can be for- warded to Auto-Answering Mode. Enter the type of Call Forwarding wanted: - Immediate Call Forwarding - Call Forwarding - No Answer Enter the Call Forwarding destination number.

  • Page 58: Conditional

    Functions used for Receiving Calls Step by step CFC ON Conditional Incoming calls can be forwarded to a specified destina- tion, as configured in any TSP-type (TAPI Service Provid- ers) application, such as Windows TAPI Browser: Previ- ous list or Unconditional Call Forwarding settings will be overwritten by the new list settings .The following information is needed for configuring a list:...

  • Page 59: Deactivating Call Forwarding

    Step by step Service Menu > MORE FEATURES? > #11=FORWARDING OFF ? Service Menu > #0=RESET SERVICES ? Service Menu > MORE FEATURES? > #11=FORWARDING OFF ? Deactivating Call Forwarding This feature allows an extension to resume answering incoming calls. Internal/External Press this key.

  • Page 60: Do Not Disturb

    Functions used for Receiving Calls Step by step Service Menu > MORE FEATURES? > *97=DND ON? > #97=DND OFF ? DND ON DND OFF Do Not Disturb The Do Not Disturb feature prevents internal and exter- nal calls from being directed to an extension while al- lowing it to make calls.

  • Page 61: Voice Mail

    • From their own telephones • Using an external or an internal telephone. The Voice Mail server may be Internal or External. An internal voice mail server refers to a server owned by the company itself while an external voice mail server refers to a facility outsourced to a local carrier.

  • Page 62: Message Waiting Indicator (mwi)

    Programming a Key as a MWI for the Internal Server A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an in- ternal Voice Mail Server.

  • Page 63

    Select and press to confirm. Programming a Key as a MWI for the External Server A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an ex- ternal Voice Mail Server.

  • Page 64: Activating The Reception Of An Internal Mwi

    Functions used for Receiving Calls Step by step Service Menu > MORE FEATURES? > *68=MAILBOX ON? > #68=MAILBOX OFF? Service Menu MAILBOX ON MAILBOX OFF Activating the Reception of an Internal MWI When a Subscriber Group is programmed as a VMIe Group Interface, it becomes a Voice Mail Subscriber Group that can be enabled for signaling the moment a new message is waiting (see Programming an Exten-...

  • Page 65: Voice Mail Forwarding

    Step by step Speaker MESSAGE MESSAGE Lift the handset. Press this key. The LED turns on. Select this key. Enter the direct access code (Voice Mail Subscriber Group) for the Voice Mail system (e.g., 790). Wait for the Voice Mail to answer the call. Proceed with what you want to do by following the in- structions given by the Voice Mail Server.

  • Page 66: Entry Voice Mail (evm)

    Functions used for Receiving Calls Step by step Entry Voice Mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for Entry Voice Mail . Your local Support Technician can configure up to 24 standard mailboxes, 2 of which can be for forwarding (Day/Night Service message).

  • Page 67: Configuring A Personal Mailbox

    Personal Mailbox Activation In order for calls to be answered by Voice Mail you must first configure Call Forwarding try Voice Mail) on your telephone. When the DISA feature made to your phone number can be forwarded to your Entry Voice Mail.

  • Page 68: Checking Your Personal Voice Mailbox

    MAILBOX > CALL MAILBOX? Checking your Personal Voice Mailbox Messages stored in your mailbox are indicated on your telephone as follows: • An audible tone is heard when you lift the handset. • The "Mailbox" key blinks, if appropriately configured for this feature •...

  • Page 69: Second Attendant

    Step by step From an external telephone Connect to your HiPath 1100. Enter the MSN designated to your EVM by the system’s Support Technician (check with the Support Technician). or If Call Forwarding to Entry Voice Mail is activated: Enter your external number (MSN) and press the Star (*) key during the message playback.

  • Page 70: Groups

    Functions used for Receiving Calls Step by step Groups A Group consists of extensions joined by type or prox- imity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call Groups (CG) When a call to a Call Group (CG) is received, it rings at all the extensions for that group.

  • Page 71: Hunt Group (hg) And Call Group (cg) Login And Logout

    Step by step > JOIN GROUP? > LEAVE GROUP? GP L OGON/GP L OGOFF GP L OGON/GP L OGOFF > JOIN GROUP? > LEAVE GROUP? GP L OGON/GP L OGOFF GP L OGON/GP L OGOFF 770 X (Name) Hunt Group (HG) and Call Group (CG) Login and Logout Hunt Group (HG) and Call Group (CG) login and logout allow an extension to join or exit one or more of its...

  • Page 72

    Functions used for Receiving Calls Step by step 770 (Name) NEXT? > JOIN GROUP? > LEAVE GROUP? > #=LEAVE ALL GROUPS? > #=REJOIN ALL GROUPS? If a name has been stored for this group, it will be dis- played (if configured by the system’s Support Techni- cian).

  • Page 73: Ucd Subscriber Groups

    Step by step > LOG ON? > LOG OFF? GP L OGON/GP L OGOFF GP L OGON/GP L OGOFF UCD Subscriber Groups Each UCD (Uniform Call Distribution) Subscriber Group is formed by a maximum of 32 extensions. These exten- sions are assigned to answer calls destined to a specific number that identifies the group.

  • Page 74

    Functions used for Receiving Calls Step by step > LOG ON? > LOG OFF? GP L OGON/GP L OGOFF GP L OGON/GP L OGOFF 790 X (Name) 790 (Name) NEXT? > LOG ON? > LOG OFF? In the event that the extension belongs to more than one Group Select and press to confirm.

  • Page 75: Available/unavailable Agent For A Ucd Group

    Step by step > UCDGRP. ON/OFF? > AVAILABLE? > NOT AVAILABLE? GP AVAIL/GP UNAV UCD > WORK ON ? > WORK OFF ? IN SERVICE / OUT OF SERVICE IN SERVICE / OUT OF SERVICE Select and press to confirm. The ringing signal for all groups is enabled/disabled.

  • Page 76: Collect Call Barring

    Functions used for Receiving Calls Step by step Collect Call Barring When this feature is activated, the system automatically rejects all incoming collect calls over a digital line. Calls received over an analog line are rejected only at the mo- ment they are answered.

  • Page 77: Miscellaneous Functions

    Step by step Service Menu > *93=Change Password? Miscellaneous Functions Changing the Password for the Elec- tronic Lock This is a security feature that protects against unautho- rized use by setting a personal password. Press this key. Select and press to confirm. Enter the code for changing the password.

  • Page 78: Music On Hold

    (see General Program- ming - Music on Hold in the Programming Manual). The music can be heard, for instance, through a system telephone speaker, as background music. Select and press to confirm. Enter the code for activating or deactivating Music on Hold.

  • Page 79: Busy Signal When Extension Is Busy

    The display shows that this features is disabled. Language/Country Settings This allows to configure the system specifically accord- ing to the country. Language and currency settings for the telephone dis- play can also be configured. Required: The extension has permission to use this feature.

  • Page 80

    Miscellaneous Functions Step by step Enter the code for selecting a country. Enter the country code (up to 8 digits). The code is stored and the system is restarted. Country Brazil Chile Portugal Vietnam Thailand Ukraine Mexico Pakistan Greece IM French Venezuela South Africa Russia...

  • Page 81: Relay

    Step by step Service Menu > *90= CONTROL RELAY ON? > *90= CONTROL RELAY OFF? Country Turkey Latvia Lithuania Italy Australia United Kingdom France korea [1] The Numbering Plan suffers the following changes: a) Access to the group of external lines ( digit "9"...

  • Page 82: Relay Status Check

    MORE FEATURES? > *9414=REALLY STATUS? If a Fax/DID facility was configured... The relay can be controlled by a remote MF telephone Required: The remote telephone must have a conver- sation in progress with the system’s programming ex- tension. Press this key.

  • Page 83: Acknowledging/deactivating A General Alarm

    (as programmed) and the extension will ring again. Required:The display shows "CALL: RLA CHK..." and your telephone will ring three times (three short beeps) at 4-second intervals. Lift the handset. Press this key. The LED turns on.

  • Page 84: Scheduling Time Reminders

    Miscellaneous Functions Step by step Service Menu > *46=TIMED REMINDER ON? 1= DAILY? > 2=DAILY EXC. WEEKENDS > 3=AFTER TIMEOUT > 4=SPECIFIC DAY For Type 4 timed reminder only SAVE? > PREVIOUS? SAVE? > PREVIOUS? Scheduling Time Reminders Press this key. Select and press to confirm.

  • Page 85: Deleting/checking A Scheduled Time Reminder

    Enter the code for [DELETE?][DELETE?] a Time Re- minder. Press to confirm. Select and press to confirm. Scheduled Time Reminder Call Required: A time reminder was scheduled. The telephone rings. The scheduled time is displayed. Lift the handset. Press this key. Miscellaneous Functions...

  • Page 86: Cos (class Of Service) Changeover

    Miscellaneous Functions Step by step Service Menu > MORE FEATURES? > *508=WALKING COS ? Service Menu COS (Class of Service) Changeover The COS Changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service.

  • Page 87: Call Waiting Signaling Tone

    Step by step > *490=CAMPON PROTECTION ON > #490=CAMPON PROTECTION Service Menu > MORE FEATURES? > #87=WAITING TONE ON? > *87=WAITING TONE OFF ? Service Menu > #0=RESET SERVICES ? Select and press to confirm. Enter the code for deactivating Data Protection. Call Waiting Signaling Tone This feature allows you to activate/deactivate the auto- matic sending of a signal (call waiting) for a second call...

  • Page 88: Room Monitor

    ... from an external telephone Required: The telephone must be a DTMF telephone or you must be able to switch it to DTMF . The telephone is not connected to the system. Connect to the HiPath 1100. Enter the DISA-MSN num- ber (ask your Support Technician).

  • Page 89: Night Service

    Step by step > NIGHT ANSWER ON? > NIGHT ANSWER OFF? NIGHT SERVICE NIGHT SERVICE Wait for a continuous tone (if necessary, switch to DT- MF) then enter your internal number and the lock’s password. Enter the number for the extension to be monitored. Wait.

  • Page 90: Call Forwarding When There Is No Answer On A For Digital Lines

    Miscellaneous Functions Step by step Call Forwarding when there is no an- swer on a for digital lines In some circumstances incoming calls over an digital line are forwarded to an Overflow extension after a specified timeout. 1. When no MSN number is assigned to an extension number.

  • Page 91: Door Opener

    *95=SYSTEM ADMIN ? Door Opener The Door Opener feature allows a programmed exten- sion to open a specified door. Required: The call is made to the Entrance Telephone. Lift the handset. Press this key. The LED turns on. Press to confirm.

  • Page 92: Remote Configuration

    If there is a DID installed If the system is equipped with a Fax/DID module pro- grammed as an external line DID. Enter the code using a remote MF telephone after the call is answered. The remote programmer must now enter the system’s password on an MF telephone (the default is 31994) and wait for a confirmation tone.

  • Page 93: Fax Received

    • Analog line: The system’s serial port as well as the remote PC must be connected to a modem with ac- cess to the telephone network. • Digital line: The S ed to a ISDN-type digital line, and the remote PC must have an ISDN modem installed and connect- Press this key.

  • Page 94: Associated Group

    [1] There are 8 groups available with a maximum of 16 extensions for each group. An Associated Group is assigned to each executive telephone. An non-Executive extension can be used as Secretary telephone for many groups at the same time.

  • Page 95: Call Charge Consultation

    Miscellaneous Functions Step by step Call Charge Consultation If call charges for calls made have been established, the system will have the ability to show the totals for the calls on the displays of system telephones. For the current call: The call charge is shown on the display at the end of the call (Standard) If you would like to see the charges while the calls are...

  • Page 96: Programming The Keys

    > ANOTHER KEY? Programming the Keys The Key Programming feature allows an extension to assign functions to a system telephone’s programma- ble keys. This can also be accomplished using the Hi- Path 1100 Manager application. Procedure for programming the keys Press this key.

  • Page 97: Features For Programmable Keys

    Step by step The feature can now be activated by pressing the key. For features that can be activated or deacti- vated, such as "DO NOT DISTURB", simply press the appropriate key once to activate it and then again to deactivate it. Features for Programmable Keys Programmable keys can be set to enable the following features:...

  • Page 98

    Miscellaneous Functions Step by step ”Anonymous Caller ID (Call Trace)” page 108 ”Message Waiting Indicator (MWI)” page 62 ”Override” page 34 ”Caller Lists” page 29 ”Hunt Group (HG) and Call Group (CG) Login and Lo- gout” page 71 ”UCD Group Login/Logout” page 73 ”Storing a phone number in a programmable key”...

  • Page 99: Programming The Procedure Key

    You can store numbers and functions that include more than one action, that is, you can assign multiple com- mands to a single telephone key. Thus it is possible, for instance, to store a ”Cost Code” page 50 function with all its required data (cost code + external number) to a single key.

  • Page 100: Printing Key Labels

    Miscellaneous Functions Step by step Service Menu > *91= PROG KEY? CHANGE KEY? The number sequence assigned to the key is called when the key is pressed. For procedures with features that can be activat- ed/deactivated, press the key to activate and press it again to deactivate the feature.

  • Page 101: Features For Programmable Keys Only On The Hipath 1100 Manager

    Step by step > RELEASE CALL? SAVE? > PREVIOUS? EXIT? Service Menu > *91= PROG KEY? > DELETE KEY? EXIT? Select and press to confirm. Press to confirm. or If you make a mistake: Select and press to confirm. All digits that were entered will be deleted.

  • Page 102: Headset

    If you want to use a Siemens Elipse 1.8 EHS or GN Net- com 9120 set without the electronic hook control switch, you must use an optiPoint Acoustic Adapter for optiPoint Entry, Basic and Standard models.

  • Page 103

    Step by step HEADSET ON << ANSWER? HEADSET ON HEADSET ON Required: A headset must be connected. A key must be programmed for the Headset feature by”Program- ming the Keys” page 96 selecting HEADSET ON on the menu, unless the headset has an electronic hook switch.

  • Page 104: Storing A Phone Number In A Programmable Key

    EXIT? Storing a phone number in a program- mable key For each key on the telephone set or additional terminal that has not been programmed you can store a tele- phone number that you dial frequently. System Telephone with a display.

  • Page 105: Date And Time Settings

    Date and Time Settings If authorized, you can set the HiPath 1100 date and time. The date and time can be shown on your system telephone display. Press this key. Select and press to confirm. Enter the date (day, month and year) in a 6-digit format.

  • Page 106: Special Functions For Isdn Lines

    Special functions for ISDN lines Step by step > EXT FORWARDING ON? 1=IMMEDIATE? > 2=NO ANSWER ? > 3=BUSY? SAVE? SAVE? > PREVIOUS? Special functions for ISDN lines Call Forwarding on a Digital Line The Call Forwarding on a Digital Line feature allows re- routing calls to an external number.

  • Page 107: Deactivation Of Call Forwarding

    Step by step > EXT FORWARDING OFF ? 1=IMMEDIATE? > 2=NO ANSWER ? > 3=ON BUSY? SAVE? > PREVIOUS? Deactivation of Call Forwarding Select and press to confirm. Enter the code for deactivating Call Forwarding. Enter the type of Call Forwarding wanted. Enter an option.

  • Page 108: Anonymous Caller Id (call Trace)

    Special functions for ISDN lines Step by step Service Menu > *84=TRACE CALL? Service Menu > MORE FEATURES? > *86= SUPPRESS CALL ID? > #86=RESTORE CALLER ID? Anonymous Caller ID (Call Trace) Allows a local carrier to identify external and malicious anonymous callers.

  • Page 109: Using Features Provided By A Carrier Over An Isdn Network

    ISDN features can be enabled by code in your country (ask your system’s technical sup- port personnel for more information). Siemens is not responsible for any damage/ costs that may be caused by improper use or handling). Special functions for ISDN lines...

  • Page 110: Practical Guide

    60. The telephone does not work when dialing an ex- ternal number: Make sure your telephone is not blocked (if it is, the dis- play will show: "LOCK ON"). If it is, unblock it page 77. If there are any other problems when operating the phone: First, contact your system’s Support Technician.

  • Page 111: System Error Messages

    This function provides indication that an error occurred in the system. The error is signaled on the keys and on the displays of system telephones. Required: System Telephone with a display. Select the key programmed for indicating system error messages.

  • Page 112: Display Messages

    FRAUD DTCT ADMN SYS CLOCK RESET SW UPDATE FAIL POWER DOWN Display Messages This feature shows on the telephone display informa- tion about actions performed by the user. Possible cause: This message confirms that an error has occurred. Possible cause: Memory space available for tickets is full.

  • Page 113: Index

    Index Acknowledging/Deactivating a General Alarm Deactivating a General Alarm ... 39 Alarm clock ... 83 deleting/checking a scheduled time schedule timed reminders scheduled time reminder call Answering calls ... 51 answer a call that was placed on hold Assistance with Troubleshooting Problems ...

  • Page 114

    ... 22 ... 38 switching to Headset urgent call/recall when busy ... 44 General guidelines for using the telephone Features Telephone Groups ... 50 available/unavailable agent for UCD group CG groups HG Groups ... 18 hunt group (HG) and call group login and logout ...

  • Page 115

    Switching to handset Switching to Headset Switching to speakerphone System error messages System programming mode System signaling tones System Support Technician System telephone functions call charge consultation display messages redial storing a number in the key system error messages ... 101 .

  • Page 116

    Index UCD Agent in Service/Out of Service Urgent call/recall when busy Using ... 13 Using a specific line ... 23 Using a temporary MSN for making a call ... 43 Voice Mail ... 61 accessing a mailbox ... 64 leaving a message ...

  • Page 117: Terminals, Adapters And Accessories

    Terminals, Adapters and Accessories Using options improves performance and provides more comfort to the user during work. For detailes information on products and availability, please refer to your telephone’s manual optiPoint 500 and its acessories technical specifications at http://www.siemens.com/hipath For availablity information on specific models of terminals, adapters and acessories optiPoint 500 see Chapter ”optiPoint 500 Properties and Connection Options”...

  • Page 118: Feature Codes

    Feature Codes Feature Codes Symbols Symbols Explanation Enter numbers, keys, password, internal or external numbers, etc. Signaling with a short beep Lift/Replace the handset Initiate conversation X and Y Numeric variables Service Menu Service Menu Programmable key LED ON Programmable key LED OFF Programmable key BLINKING <...

  • Page 119: Features

    2. Using the Service Menu key then browsing the feature option list 3. Using the Service Menu key and the appropriate Feature Code 4. Using a programmable key 5. Using a Feature Code Feature System Telephone Features Mailbox Access Call Charge Consultation Call Forwarding Call Forwarding...

  • Page 120: Functions Used For Making Calls

    (“X” is from 4 to 9) CHANGE? number SAVE? (“X” is from 0 to 4) wait for wait for extension with a system telephone wait for record your message extension 7 7 0 7 7 9 7 8 0 7 8 9...

  • Page 121: Functions Used During Calls

    Service Menu busy extension 9 4 4 1º) no answer RECALL? Wait for. Phone rings 2) Wait for Wait for. The telephone rings. MSN slot or MSN number external line external number cost code Consultation Service Menu Consultation Service Menu (“X”...

  • Page 122: Functions Used When Receiving Calls

    Feature Codes Feature Transfer (When an external analog line programmed as “Type of An- swering Signal ” or a digital line is being used, you must wait for an answer before transfer- ring the call. For transfers with- out consultation, there is no need to wait before answering) Functions Used When Receiving Calls Mailbox Access...

  • Page 123: Miscellaneous Functions

    Feature Consultation from another extension Consultation from an exter- nal extension Miscellaneous functions Door opening and closing (After answer by the Entrance Telephone) General Alarm Deactivating Electronic Lock Password Change Electronic Lock Activation Electronic Lock Deactivation Busy signal when extension...

  • Page 124: Alarm Clock

    Feature Codes Feature Music on Hold Deactivation Remote Configuration HiPath 1100 Manager Remote configuration using a standard MF tele- phone Data Protection Activation Data Protection Deactivation Relay Activation (For HiPath 1120only) Relay Deactivation (For HiPath 1120only) Night Service Activation Night Service Deactivation Call Waiting tone Activation...

  • Page 125: Satellite Pabx

    Feature Alarm Clock Daily, except weekends Alarm Clock After a specified time period Alarm clock For a specified date and time Alarm clock Deactivating UCD Subscriber Group Functions Agent Available Agent Unavailable Calling a UCD Subscriber Group Logging into a UCD Sub- scriber Group Logging out of a UCD Sub- scriber Group...

  • Page 126

    Feature Codes Feature Call Forwarding for MSN when the line is busy Activation Call Forwarding - Busy, for Deactivation Anonymous Caller ID (Trace) Restriction for sending MSN Activation Restriction for sending MSN Deactivation Using Features provided by a Carrier on ISDN Lines Notes: •...

  • Page 127

    The selection of features to be provided is not binding unless explicitly established in the terms of the contract. The trademarks used in this document are the property of Siemens AG or of the respective owner. © Siemens Ltda.

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