Documentation HiPath 1100 HiPath 1120, HiPath 1150, HiPath 1190 OpenStage 15 T User Manual Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
Introduction Introduction The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and HiPath 1190. The features and operation of these systems are very similar. Their differenc- es stem from their capability regarding the number of extensions, external lines and op- tional modules available.
Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.
System support technician ........17 Using the HiPath 1100 Features....18 Considerations.
Introduction Ending a Call ..........23 Seizure of a specific line .
Introduction Functions used when receiving calls ...62 Answering calls ......... . . 62 Answering a call on hold .
Features for programmable keys only on the HiPath 1100 Manager ......120 Storing a phone number in a programmable key ....121 Date and time settings .
Introduction Practical guide ......131 Care of the telephone ........131 Troubleshooting .
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 15 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 14.
Getting to know your OpenStage phone OpenStage 15 T rear panel Power supply (if necessary) HiPath Country- specific cable Key Module Handset OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.
Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Set volume lower and contrast brighter page 75. Turn loudspeaker on/off (with red LED key) page 21. Set volume louder and contrast darker page 75. Caller list key and Menu key Function when key is pressed Open mailbox (with red LED key) page 15.
Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module page 10. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: •...
Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeated- Example: To enter the letter "h", press the number key on the keypad twice.
Getting to know your OpenStage phone Display Your OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 74. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode.
Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access service messages. Voicemail Press the mailbox key If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the stored messages.
Getting to know your OpenStage phone Caller list Calls to your phone and numbers dialed from your phone are recorded chronologically in the caller list, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 10 outgoing calls, and the last 10 incoming calls in chronological order.
System support technician The support technician is the person responsible for programming your HiPath 1100. The support technician has all the necessary tools and infor- mation available in order to carry out his/her job.. Assistance with troubleshooting First contact your system’s support technician.
Using the HiPath 1100 Features Considerations The system telephone model used for describing all of the HiPath 1100 features is the OpenStage 15 T. For each usage procedure, please check the model of the system telephone in use. To ad- just device settings, consult the instruction manual.
Using the HiPath 1100 Features System signaling tones During feature configuration, the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Signaling tone Connection established. Ring signal is being applied to phone number.
• The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal number can be dialed. When this is the case, there is no need to enter an external line access code to dial an external number ("Automatic Seizure of an exter-...
Functions used when making calls Step by step ...Using the speakerphone Handset on the hook. Press this key. For an internal call: Enter an extension number • (e.g., 11/101). • For an external call: Enter the access code to ac- cess an external line (e.g., 0) and the external num- ber you want to call.
Functions used when making calls Step by step ...Using a group of external lines An extension can originate external call or calls to a Master PABX through a group of external lines. Enter the number of the appropriate group of external lines to access an external line.
Functions used when making calls Step by step Speaker This feature turns the speaker on temporarily to allow other people in the same room to participate in the con- versation. Inform the called party that the speaker is on. Required: Conversation using the handset. To activate Press this key.
 The numbers can also be stored while programming the system and may be accessed from any telephone. See Programming man- ual, the chapter on Main Configurations - speed dialing. To assign names to numbers, use the HiPath 1100 Manager.
Functions used when making calls Step by step Programming speed dialing Programming Individual speed dialing The speed dialing numbers stored in the Individual speed dialing directory are only available for the exten- sion in which they were entered. These numbers can be updated, modified and deleted.
Functions used when making calls Step by step Press until you see the abbreviated number you want. NEXT? If a number is already stored, the name will be indicated (if registered). Confirm to view the telephone number corresponding SEE EXTENSION NUMBER? to the speed-dial number.
Functions used when making calls Step by step Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E." • Key "0" = enters a space. • Keys "1" and "#" = delete the last character entered.
Functions used when making calls Step by step Phonebook search A phonebook search or and alphanumeric search allows an extension to look up a person’s number by the per- son’s name when making a call. Required: Names were assigned to the speed dialing numbers recorded.
Functions used when making calls Step by step If no match is found for the letters entered or if it is not possible to enter letters at the moment, you will hear a short beeping sound. Optional DELETE CHAR? Select and confirm. It deletes the last character that was entered If all characters are deleted, the first speed dialing entry will be displayed again.
Name/Number of the call and/or Name/ Number called (MSN). The fields that should ap- pear in the display should be configured using HiPath 1100 Manager. Consulting the caller list Select and confirm. CALLER LIST? Enter the dialing code for looking up caller lists.
Functions used when making calls Step by step Press this key. Replace the handset. Press this key. The LED goes off. Consultation about time of call and additional caller information Required: The desired record is shown in the caller list during the consultation.
Enter the external number you want to call. Wait for the call to be answered. Start conversation.  The way this feature is accessed depends of the System configu- ration. On HiPath 1100 systems only four external line reservations can be done simultaneously.
Functions used when making calls Step by step For Internet access The line reservation for the Internet access feature al- lows an extension to have exclusive access to a specific external line. The remaining extensions will not be able to use this line while this feature is activated. However, this does not prevent the line from receiving incoming calls as usual.
Functions used when making calls Step by step Callback This makes it possible for a call to be made automatical- ly to an extension or external number (through a digital line) which is temporarily unavailable as soon as it be- comes is available.
Functions used when making calls Step by step Press this key. The LED goes off. Wait for the recall. Answering a Recall Required: Recall is activated. << >> The telephone rings (a distinctive ring). The display shows "CALLBACK:.." and the number you CALLBACK: ..? want to call.
Functions used when making calls Step by step Override The Override feature allows the user to override a con- versation. A beep signals that the conversation in progress has been overridden. Required: There is a conversation in progress at the call destination.
Functions used when making calls Step by step Urgent call/Callback when busy The Urgent call feature is used when the extension be- ing called is busy. Required: The destination called is busy. Wait a few seconds until the display shows "CALL CALL WAITING! WAITING"...
Functions used when making calls Step by step Hotline The Hotline feature allows an extension to automatically generate a call to a pre-programmed number in the sys- tem speed dialing as soon as the handset is lifted. Lift the handset. Press this key.
Functions used when making calls Step by step Direct communication call This features activates sending voice messages to sys- tem telephones using the speakerphone). A message can be sent to an extension or a Call group (CG). When a message is sent, the called party hears a warn- ing signal before the message is played and the display shows the caller’s name and number.
Enter the external number you want to call.  This feature must be activated by the destination number during programming (see Programming an extension - auto-answering mode, in the Programming manual).  Settings must be configured on the HiPath 1100 Manager.
Step by step Wait for the call to be answered. Start conversation. You can program the HiPath 1100 to send a warning tone if no external line is available for LCR (see Program- ming manual - Main Configurations - Warning Tone when LCR is not available).
Press this key. The LED comes on.  ACS does not affect emergency numbers when the user dials di- rectly. When a rule uses the overflow option, it may or may not change the dialing rule. Settings must be configured on the HiPath 1100 Manager.
Functions used when making calls Step by step Enter the code to access an external line (e.g., 0). Wait for an external line dial tone. Enter the external number you want to call. Wait for the call to be answered. Start conversation. When the LCR or ACS is activated, the exten- sions receive a false line tone for external dialing.
Functions used when making calls Step by step Timeout for external calls The "timeout for external calls" feature defines a time "credit" for an extension to make external calls. In other words, when the total time of the external calls made reaches the time limit set for calls underway, these calls will be interrupted and no further calls may be made un- til more time "credit"...
”Conference” page 51  The HiPath 1100 allows only one DISA call at a time. When there is a DISA call in progress, a second call to a DISA external line or one with a DISA answering mode is treated as a regular call.
Lift the handset. Call the HiPath 1100 by entering a DISA MSN number (see MSN DISA in the programming manual or the HiPath 1100 Manager) previously provided by a support technician).
Functions used when making calls Step by step Using a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call. Or use the "”Programming the keys” page 115"...
Functions used during calls Step by step Functions used during calls Consultation The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listen- ing to the conversation.
Functions used during calls Step by step Transfer The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call must be in progress. Select and confirm. TRANSFER? Enter the extension or external number.
Functions used during calls Step by step If the consultation extension is busy or does not an- swer, or if you want to return to the first call before answering... RETURN TO HELD CALL? Confirm. Enter the code to return to the first call. Wait to return.
Functions used during calls Step by step Conference The conference feature allows a third party to partici- pate in a conversation when a call is in progress. Three party call Required: A call must be in progress. Consult? Select and confirm. Select and confirm.
Functions used during calls Step by step Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master exten- sion) may administrate up to 5 new participants (slave extensions).
Functions used during calls Step by step Adding a participant Required: A conference with more than three speakers activated and the extension as master. The display shows the number of participants. Conf.:n participants Select and confirm. Add participant? Enter the extension (e.g., 12/102) or dial the access code for an external line (e.g., 0) then the number to be included in the conference.
Functions used during calls Step by step Removing a participant The master extension can remove a slave extension at any time, while keeping the other participants in the conversation. Required: A conference activated and the extension as master. The display shows the number of participants. Conf.:n participants View conf parties? Select and confirm.
Functions used during calls Step by step • If external call timer is activated and the master ex- tension leaves the conference, the timer stays acti- vated. When the time is up, the external lines will be disconnected but the other members of the confer- ence will keep talking.
Functions used during calls Step by step Parking The Parking feature can place up to 10 internal or exter- nal calls on hold and answer these at any extension. Required: A call must be in progress. Press this key. Select and confirm. *56=Parking? Press this key.
Functions used during calls Step by step Common Hold Common Hold allows external calls to be placed on hold using a programmable key (”Programming the keys” page 115) configured with this option or using the display menu and retrieved from any extension that has a "Seizure of a specific line"...
Functions used during calls Step by step Suffix dialing Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: The call is in progress and the system ac- cessed is ready to receive the information/codes. Enter the information requested by the answering ser- vice.
Functions used during calls Step by step Retrieving a call on hold This allows a call waiting for a consultation to be recov- ered when the destination party of the consultation is busy or does not answer. Once the call is resumed, the destination is disconnect- Required: A consultation was made and the destina- tion is busy or does not answer.
Functions used during calls Step by step Press the "Account code" key. Enter the Account code (a sequence of up to 10 digits from 0 to 9). If the Account code has not been configured using Hi- Path 1100 Manager or the option to validate the Account code is deactivated, this key closes the sequence of digits if the code has fewer than 10 digits.
It is also possible to configure the system so that it is either mandatory or optional to enter a Ac- count code at the start of the call. This setting can be made using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*) or pro- gramming code (see Programming Manual, A31003-K1160-B804-*-*, Account code type).
The display shows the caller’s number, if Caller ID has not been blocked by the caller. On the HiPath 1100, if you record a name associated to the number, the name will also be displayed (if so configured by your system’s support technician).
Functions used when receiving calls Step by step Answering a call on hold If there is an intermittent signal in the background when a conversation is in progress, it means there is a second or an urgent call being made to that extension. Required: A call must be in progress.
Functions used when receiving calls Step by step Pickup Group The group pickup feature allows any group extension to answer a call that rings at a different extension belong- ing to the same group (Ask your system’s support tech- nician). Required: The extension rings briefly.
Functions used when receiving calls Step by step Enter the extension number (e.g. 11/101). Wait. Start conversation. Call forwarding This allows a call to be forwarded up to two times another extension or call group, or even for a configured external number.
Functions used when receiving calls Step by step External The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number. ENABLE CALL FORWARDING? Select and confirm. Enter the code for call forwarding. Enter the number for accessing an external line: 1.
Functions used when receiving calls Step by step Enter the number for the: 1. Extension you want to call (e.g., 11/101). 2. UCD Subscriber group for voice mail (e.g., 790). 3. Call group (e.g: 770) 4. Access to an external line (e.g., 0) and the external destination number.
Functions used when receiving calls Step by step Conditional Incoming calls can be forwarded to a specified destina- tion list, as configured in a TAPI-type application such as a Windows TAPI browser. The settings of the previous list or unconditional call forwarding will be replaced with the new list settings.
Functions used when receiving calls Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External Press this key. Select and confirm. MORE FEATURES? #11=FORWARDING OFF? Enter the code to deactivate call forwarding. Conditional Press this key.
Functions used when receiving calls Step by step Do not disturb The Do not disturb feature prevents internal and exter- nal calls from being directed to an extension while al- lowing it to continue making and calls. When the hand- set is lifted there is a distinctive dial tone to remind the user that the feature is activated.
MWI (Message Waiting Indicator) from the external voice mail server.  This feature is only available when the HiPath 1100 is connected to a voice mail server. This can be an organization’s own internal serv- er or it can be part of the services provided by a local carrier. Voice mail Servers provide a wide range of features.
MWI group (see Programming an extension - External MWI group in the programming manual).  For system telephones without a display, the signaling must be programmed using the HiPath 1100 System Manager application.
Functions used when receiving calls Step by step Select and confirm. MAILBOX? SAVE? Confirm. Select and confirm. ANOTHER KEY? Programming a key as a MWI for the external server A programmable telephone key is assigned as an indi- cator for a new message in the mailbox by using an ex- ternal voice mail server.
Functions used when receiving calls Step by step Activating receipt of an Internal MWI When a subscriber group is programmed as a VMIe group interface, it becomes a voice mail subscriber group that can be activated for signaling the moment a new message is waiting (see programming an exten- sion - VMIe group interface in the programming manu- al).
Functions used when receiving calls Step by step Accessing a mailbox To access your mailbox, call the direct access number (Voice mail subscriber group) and follow the voice mail system prompts. You can also do the following: • Record/Change a greeting announcement to be played when there is a call.
Example: The HiPath 1100 receives a call from a user who is not at the company at that particular moment. The user’s extension is programmed to use the voice mail feature and forward the call to your mailbox.
Functions used when receiving calls Step by step Entry voice mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for "Entry voice mail". The support technician can configure up to 24 standard mailboxes, 2 of which are for forwarding (message for day/night service).
Functions used when receiving calls Step by step Mailbox greeting configuration If the support technician has not already configured your personal voice mailbox. Required: Voice mailbox configuration has been autho- rized by the system’s support technician. Enter the code for "Entry voice mail" (default = 790) Enter the password for the mailbox (default = 1234).
Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. In an external telephone Connect to your HiPath 1100. Enter the MSN designated to your EVM by the system’s support technician (check with the support technician).
Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. If your HiPath 1100 is configured "...Using Auto- matic Seizure of an activated external line" (con- sult the system’s support technician), press the Flash key before selecting your mailbox.
Functions used when receiving calls Step by step Groups A group consists of extensions linked by type or prox- imity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call groups (CG) When a call to a Call group (CG) is received, it rings at all the extensions for that group.
Functions used when receiving calls Step by step Calling a Hunt group (HG) Enter the Hunt group number. • = Hunt groups (HG); Wait for the call to be answered. Start conversation. Hunt group (HG) and Call group (CG) Login and Logout Hunt group (HG) and Call group (CG) login and logout al- low an extension to join or exit one or more of its groups...
Functions used when receiving calls Step by step Press the "GP LOGON/GP LOGOFF" key. If an X appears next to the group number (e.g., 770) it 770 X (Name) means that a ringing signal for this group is activated. If a name has been stored for this group, it will be dis- played (if configured by the system’s support techni- cian).
Functions used when receiving calls Step by step Select and confirm. #=REJOIN ALL GROUPS? The ringing signal for all groups is activated again. Enter the code for "REJOIN ALL GROUPS". UCD subscriber groups Each UCD (Uniform Call Distribution) subscriber group is formed by a maximum of 32 extensions.
Functions used when receiving calls Step by step GP LOGOFF? *401 Enter the code to login or logout of the UCD group. #401 Enter the code to login or logout of the UCD group. Press the "UCD GROUP LOGON/LOGOFF" key. If the extension belongs to more than one group Select and confirm.
Functions used when receiving calls Step by step Enter the UCD group number. • = UCD group; Confirm. The next number in the group will be dis- NEXT? played. Select and confirm. GP LOGON? The ringing signal for the group displayed is activated. GP LOGOFF? Select and confirm.
Functions used when receiving calls Step by step The display indicates that the agent is available. AVAILABLE The display indicates that the agent is unavailable. NOT AVAILABLE The message will only be shown if the extension is on the hook. UCD agent in Service/Out of Service This allows an agent to resume receiving calls in a group once he/she is available again.
Functions used when receiving calls Step by step Show queue size to UCD agent This shows the number of calls in the hold queue of the UCD agent for 5 seconds on the left of the first line of the display. Required: The extension should be logged in to the UCD group.
Functions used when receiving calls Step by step Overflow extension An overflow extension only receives calls when the ex- tension that was called is not available, that is, when it is busy, there is no answer, or the number called does not exist.
Miscellaneous functions Step by step Miscellaneous functions Changing the password for the elec- tronic lock This is a security feature that protects against unautho- rized use by setting a personal password. Press this key. Select and confirm. *93=CHANGE PASSWORD? Enter the code to change the password. Enter the current 5-digit password for the electronic lock (default is 00000).
Miscellaneous functions Step by step Electronic lock The electronic lock allows the user to prevent unautho- rized persons from making calls from that particular ex- tension. When an extension is configured for using a special class of service (see Main Configurations – special class of service for blocked extensions, in the Programming manual) it will allow specific functions.
Miscellaneous functions Step by step Music on hold This feature plays pre-programmed music during the time an external call is on hold (see General program- ming - music on hold in the programming manual). The music can be heard, for instance, through a system telephone speaker, as background music.
Miscellaneous functions Step by step *9411 Enter the code to activate busy signaling. or . #9411 Enter the code to deactivate busy signaling. The display shows that this feature is activated. BUSY BY BUSY ON BUSY BY BUSY OFF The display shows that this feature is deactivated.
Miscellaneous functions Step by step Language/country settings This allows you to configure the system specifically ac- cording to the country. Language and currency settings for the telephone dis- play can also be configured. Required: The extension has permission to use this feature.
Miscellaneous functions Step by step Country Code Peru 75051002 Malaysia 76010255 IM English 85315585 Spain 96149549 China 98245912 China2 98245924 IM Spanish 98256348 India 98274553 Argentina 99195953 Philippines 99251479 Turkey 53951509 Latvia 23730903 Lithuania 54369901 Italy 70129594 Australia 99168546 United Kingdom 54721445 France 68141859...
Miscellaneous functions Step by step Relay The relay on the HiPath 1120 music module is used to con- trol all peripheral equipment, such as the door opener, etc. Press this key. *90= CONTROL RELAY ON? Select and confirm. *90= CONTROL RELAY OFF? Enter the code to activate or deactivate the relay.
If the support technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100. Answer the call to acknowledge that the alarm was de- tected. If the alarm call is not acknowledged, a new at- tempt at a call will be made (as programmed) and the extension will ring again.
Miscellaneous functions Step by step Disabling a general alarm If an alarm system has been activated, in addition to the alarm signal, it can be deactivated. #9414 Enter the code to deactivate a general alarm. Enter the access code (default is 31994). Alarm clock The Alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed...
Miscellaneous functions Step by step For type 4 timed reminder Enter the day, month, hour, minutes (e.g., 05080830 for August 5, 8:30 a.m.). only Confirm. SAVE? or If you make a mistake: Select and confirm. All digits that were entered are de- PREVIOUS? leted and the display returns to the Time Reminder op- tions.
Miscellaneous functions Step by step Alarm clock/Announcement association The alarm clock/announcement association allows you to associate an announcement to the scheduled time reminder feature. The second announcement of the voice mail will be used to be played at the answering of a timer reminder call.
Miscellaneous functions Step by step COS (Class of Service) changeover The COS changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service.
Miscellaneous functions Step by step Data protection The data protection feature prevents audio signals gen- erated by the system from affecting data equipment connected to the extension, such as faxes, modems, In- ternet connections or answering machines. Press this key. *490=CAMPON PROTECTION Select and confirm.
Miscellaneous functions Step by step Call waiting signaling tone With this feature you can block/allow a second call to automatically send a signal (call waiting) when a conver- sation is in progress. Required: The extension being called is busy. Press this key. Select and confirm.
Miscellaneous functions Step by step Room Monitor The Room Monitor feature uses a telephone handset as a microphone to capture audio signals in a room. To activate Press this key. *88=BABYPHONE? Select and confirm. Enter the code to activate the Room Monitor feature. Lift the handset and position it towards the object to be monitored.
DTMF . The telephone is not connected to the system. Connect to the HiPath 1100. Enter the DISA-MSN num- ber (ask your support technician). Wait for a continuous tone (if necessary, switch to DTMF) then enter your internal number and the lock’s...
Miscellaneous functions Step by step Night service The night service feature activates DIDs on the night ta- ble. It can be activated or deactivated at any system ex- tension. When night service is ON - for example, at lunch time or after business hours-- all external calls are forwarded to a specified internal extension (Night destination).
Miscellaneous functions Step by step Call forwarding when there is no answer on a digital line In some circumstances incoming calls over a digital line are forwarded to an Overflow extension after a speci- fied timeout. 1. When no MSN number is assigned to an extension number.
Miscellaneous functions Step by step Entrance telephone – door opener This feature lets the system allow certain pre-pro- grammed extensions to order a door to open using an entrance telephone device equipped with door opening control. Required: The entrance telephone extension has per- mission to open the door.
Miscellaneous functions Step by step Press this key. The LED comes on. Press the "OPEN DOOR" key once to call. Press this key. *61=Open Door? Select and confirm. Enter the code to open the door. note For the two options above, if the system has more than one entrance telephone installed and the extension had permission to open the door, the system will request the extension number of the entrance telephone.
 If the system’s serial port is connected to a modem with access to a telephony network, and the remote PC has a modem installed, remote configuration can be carried out using the HiPath 1100 Sys- tem Manager application. Ask your support technician how to do...
 The system must be activated during a conversation by configuring certain parameters (see General programming - remote configura- tion in the Programming manual). For further information on how to use the HiPath 1100 Manager application refer to the instruc- tions in the Help file.
Miscellaneous functions Step by step The system will be available for remote configuration via the application for a specified time period. Fax received If the system has a Fax/DID Module and a fax machine, you can program a key to indicate when a fax was re- ceived.
Miscellaneous functions Step by step Executive/secretary function If this function is available (consult your service person- nel) the following keys are configured on the executive telephone: • Call Forwarding Unconditional (to secretary). • Call Pickup group. • Temporary MSN with the executive’s private MSN (in case of using ISDN lines).
Miscellaneous functions Step by step Call charge consultation If call charges for calls made have been established, the system will have the ability to show the totals for the calls on the displays of system telephones. For the current call: The call charge is shown on the display at the end of the call (Standard) If you would like to see the charges while the calls are...
Programming the Keys allows the extension to attribute functions to the programmable keys of the OpenStage 15 and OpenStage Key Module 15. You can also do this with the HiPath 1100 Manager application . Procedure for programming the keys Press this key.
Miscellaneous functions Step by step Select and confirm. ANOTHER KEY? The feature can now be activated by pressing the key. For features that can be activated or deacti- vated, such as "DO NOT DISTURB", simply press the appropriate key once to enable it and then again to deactivate it.
Miscellaneous functions Step by step ”Anonymous Caller ID (Trace)” page 129 ”Message Waiting Indicator (MWI)” page 72 ”Override” page 36 ”LCR Bypass” page 41 ”Caller Lists” page 29 ”Hunt group (HG) and Call group (CG) Login and Lo- gout” page 82 ”UCD group login/logout”...
Miscellaneous functions Step by step Programming a procedure key You can store numbers and functions that include more than one action, that is, you can assign multiple com- mands to a single telephone key. Thus it is possible, for instance, to store a ”Account code”...
Operator Terminal functions. This service is available on HiPath 1100 Manager (Ad- vanced Configuration -> Programming the keys -> Print- ing key labels). It opens a Microsoft Word document with a label template.
DELETE KEY? Confirm. Press to exit. EXIT? Features for programmable keys only on the HiPath 1100 Manager Programmable keys can be set to enable the following features HiPath 1100 Manager: Feature Function Music on hold page 92...
Miscellaneous functions Step by step Storing a phone number in a programmable Programmable keys can also be used to store numbers that are used most often. System telephone with a display Press this key. Select and confirm. *91= PROG KEY? Enter the programming code a key.
Miscellaneous functions Step by step System telephone without a display Enter the programming code a key. Select a programmable key. If the key is already as- signed, the programmed function will be overwritten. Enter the extension number (e.g. 11/101), external num- ber, Call group (CG) (for example: 770) or Hunt group (HG) (for example: 780).
Miscellaneous functions Step by step Date and time settings If authorized, you can set the HiPath 1100 date and time. The date and time can be shown on your system telephone display. Press this key. MORE FEATURES? Select and confirm.
Miscellaneous functions Step by step Admin of extensions names This allows you to insert, edit or delete the content of the following items: • System speed dialing; • The names of extensions and groups (HG, CG and EVM). Required: Use the first extension equipped with a tele- phone with display to enter administration mode.
Miscellaneous functions Step by step Entering Letters Letter A Letter B Letter C Number 2 Letter D, and so on. Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E."...
PABX during a certain period. These events are defined while the system is being pro- grammed using the programming code (code 246) or using HiPath 1100 Manager. This information can be downloaded using the HiPath 1100 Manager so that the support technician can check the system.
Special functions for ISDN Lines Step by step Special functions for ISDN Lines Call forwarding on an ISDN line The call forwarding on a digital line feature allows calls to be rerouted to an external number. Depending on whether this feature is programmed, the call parties may see call the MSN/Attendant number of the switch or the original numbers of the participants (see pro- gramming manual - A31003-K1160-B804-*-, "no...
Special functions for ISDN Lines Step by step Select and confirm. All digits that were entered are de- PREVIOUS? leted and the display returns to the call forwarding op- tions. Disabling call forwarding EXT FORWARDINGOFF? Select and confirm. Enter the code to deactivate call forwarding. Enter the type of call forwarding wanted.
Special functions for ISDN Lines Step by step Anonymous Caller ID (Trace) Allows a local carrier to identify external and malicious anonymous callers. The caller ID can be determined during a call or up to 30 seconds after a call. However, it is critical that the handset remains off the hook.
ISDN features can be activated by code in your country (ask your system’s technical sup- port personnel for further information). Siemens is not responsible for any damage/ costs that may be caused by improper use or handling (for example, abusive billing).
Practical guide Step by step Practical guide Care of the telephone • To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! • If necessary, you may use a diluted mild detergent (commercially available).
Practical guide Step by step System error messages This function indicates that an error has occurred in the system. The error is signaled on the keys and on the dis- plays of system telephones. Required: System telephone with a display. Select the flashing "SYS ERR MSG"...
Practical guide Step by step Display Messages This feature shows information on the telephone dis- play about actions performed by the user. Possible cause: ERROR ACK This message confirms that an error has occurred. Possible cause: CDR BUFFER FULL Memory space available for tickets is full. Tickets will be overwritten.
Index Collect call barring ........88 Index Common Hold ..........57 Conference ..........51 Consultation ..........48 COS (class of service) changeover ..101 Account code ..........59 Acknowledging/deactivating a general alarm disabling a general alarm ...... 98 Data protection .........
Index Functions used during calls recall ...... 48 ............34 Account code speed dialing .......... 59 ........... 24 common hold timeout for external calls .......... 57 ...... 44 conference Functions used when receiving calls ..........51 ..62 consultation answering calls ..........
Programming the keys ......115 COS changeover ........101 finish key ..........119 data protection ........102 only on the HiPath 1100 Manager ..120 date and time settings ......123 printing key labels ........ 119 deactivating a feature ......103...
UCD agent in Service/Out of Service ..87 Unanswered calls ........16 Urgent call/callback when busy ....37 Using a specific line ........23 Using a temporary MSN to make a call . 47 Using the features of the HiPath 1100 .. 18...
Accessories Accessories The use of optionals improves performance and provides greater comfort for the user while s/he works. OpenStage Key Module 15 Features: • 18 additional freely programmable keys with LEDs; function, speed dial or line keys (one layer). • Key labeling by sheet of paper.
Feature codes Feature codes Symbols Symbols Explanation Enter numbers, keys, password, internal or external numbers, etc. Signaling with a short beep Lift/Replace the handset Start conversation X and Y Numeric variables Service menu Programmable key is ON Programmable key deleted Blinking programmable key <...
Feature codes Description HiPath 1120 HiPath 1150 HiPath 1190 EVM - Default internal number EVM - Message ports 7491 and 7492 EVM - Virtual Ports 744 to 747 Fax/DID - Virtual message ports 740 to 743 USB/CAPI line Substitution for * and # 75 and 76 (accordingly) Features Features can be selected as follows:...
Feature codes Feature Code Speaker Activate/deactivate speakerphone Activate/deactivate speaker *9414 Checking relay status *9495 Admin of extensions names PIN extension + OpenStage with system System Speed Dial or Extension/Group display) Seizure of an external line External call External call using a group of 890.899 j external line external lines...
Feature codes Feature Code Individual speed dialing Programming CHANGE? wait for SAVE? number Handsfree answerback wait for Activation Handsfree answerback wait for Deactivation *80 j Direct communication call extension with system telephone wait for speak the message Internal call extension 770.
Feature codes Feature Code Callback does not answer RECALL? To activate (Extension does not answer or is busy) Wait. The telephone rings 2º) Wait Wait. The telephone rings Callback Deactivation Carrier *41 j MSN position or MSN number Using a temporary MSN to make a Call external line external number...
Feature codes Feature Code N *0 Recovering a Call on hold if busy or no answer Transfer Internal When an analog trunk pro- extension grammed as “Type of answer- ing signal” or a digital line is be- External ing used, you must wait for an [ <...
Feature codes Feature Code *14 j Call forward no answer or extension, Voice mail group, call busy group Activation or external line Call forward no answer or #14 j busy Deactivation Do not disturb Activation Do not disturb Deactivation EVM: Consultation at the extensi- VM group password...
#85 j Call group (CG) and Hunt group (if the extension belongs to group (HG) Logout more than one group) Room monitor (Babyphone) Music on hold *9410 Music Activation Music on hold #9410 Deactivation Remote configuration *992 HiPath 1100 Manager...
Feature codes Feature Code Remote configuration 1) The local programming extension is talking to the re- using an MF telephone mote programmer: *991 Remote programmer must provide: password programming codes. 2) Remote programmer dials the system and is attend- ed by the Fax/DID feature: *95 j password Programming codes.
Feature codes Feature Code PABX Trace log #177 Stops Extended PABX Trace log *178 to enable Extended PABX Trace log #178 to deactivate Alarm clock *461 j Alarm clock time (for example 1230) Daily Alarm clock *462 j time (for example 1230) Daily, except weekends Alarm clock *463 j...
Feature codes Feature Code Sub-PABX N *51 Flash on analog trunk 890.899 j Operation as Sub-PABX number of the line Functions for ISDN Lines Immediate call forwarding *641 j for MSN external line Activation Immediate call forwarding #641 for MSN Deactivation Call forward no answer, for *642 j...
"*0" instead of "*57" d) Recovery of a parked call is done with sequence "*57" instead of "*0"; • Feature codes can be changed in the HiPath 1100 Manager. An expert should be consulted in this case.
Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-K1270-U115-1-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...