Isolating Problems - IBM TS2900 Setup, Operator, And Service Manual

Problem Area If...
Firmware The Library firmware does not
complete the boot-up process and
appears hung...
All firmware (library and drive)
is not at the latest level...
Front Panel LEDs One or more front panel LEDs is
ON or blinking...
Host Attachment You are experiencing host
Interface attachment interface problems...
Installation and You are experiencing trouble
Configuration installing or configuring your
library...
ITDT The Performance Test duration
varies...
Library Not There is a blank operator
Booting panel/display...
The accessor does not move...
The display is stuck on
initialization for extended period
of time...
Logs You are required to download the
library log or drive log...
You need to acquire library or
drive information at the host...
Network Time The library time is not being
Protocol (NTP) updated by the NTP server...
Power If the power supply switch is ON
and the library is OFF...
Web User Interface HTML error 404 appears on
computer screen when trying to
launch the Web User Interface...

Isolating problems

Isolating library power problems
1. Ensure that the power cord is plugged in at the power supply and at the electrical outlet, then turn
library power ON. Feel for air that is flowing out of the cooling fan grill on the rear of the library.
Power is good if air is flowing from the cooling fan grill.
Then...
Failure of the login screen to display on the Operator
Panel in 15 minutes indicates that the boot-up process is
not completing.
1. Power OFF the library and wait at least 1 minute
before the library is powered ON to recover from the
problem.
2. If a library firmware update was completed, try
repeating the update procedure.
See "Updating library and drive firmware" on page 104.
See "Interpreting front panel LEDs" on page 136.
See "Isolating host attachment interface problems" on
page 135.
See "Installation and configuration problems" on page
135.
Items affecting the duration of the test:
v The level of adapter device driver
v Your adapter model and type
Failure of the login screen to display on the Operator
Panel in 15 minutes indicates that the boot-up process is
not completing.
1. Power OFF the library and wait at least 1 minute
before the library is powered ON to recover from the
problem.
2. If a library firmware update was completed, try
repeating the update procedure.
Using the Web User Interface.
v Library log: Service Library > Download Library Logs
v Drive log: Service Library > Download Drive Logs
See Appendix E, "Message retrieval at the host," on page
217.
Using the Web User Interface.
1. Disable NTP.
2. Set the time manually.
3. Enable NTP.
See "Isolating library power problems."
See "Isolating Web User Interface problems" on page 134.
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Troubleshooting