Diagnosing A Problem - IBM TS2900 Setup, Operator, And Service Manual

Library error message content
When a library event occurs, the event is logged in to flash memory on the Library Control Board.
The library error log is viewed on the Operator Panel by selecting Service > View Error Status. The log
lists all of the library error messages in the order in which they occurred, starting with the most recent at
the top.
The Web User Interface can display a log history summary of information, warning, and error events that
occurred by selecting Service Library > Operator Interventions. The summary can be filtered to display
the operator intervention log for a specific hardware component and specific event levels. The log is
stored in memory on the Library Control Board. When the memory buffer is full, new events overwrite
the oldest events. The log is not cleared from memory when power is turned OFF. The information that is
displayed in the Detail panel for the selected operator intervention event consists of:
v Index number of the event
v Date the event occurred
v Time the event occurred
v Unit in the library where the event occurred
v Event level
v Description of the event
The Web User Interface can also display a log history summary of errors that occurred by selecting
Service Library > View Library Logs. The error log is displayed with sense data information. The
summary can be filtered to display errors with specific sense data code types. The information that is
displayed in the Detail panel for the selected error consists of:
v Index number of the error
v Date and time the error occurred
v Error code
v Description of the error

Diagnosing a problem

Problem Area If...
Cartridge A cartridge is not ejecting from
the drive...
The cartridge case or tape inside
the cartridge is damaged...
Your cleaning cartridge expires...
A bar code label cannot be read
by the bar code reader...
130
IBM TS2900 Tape Autoloader: Setup, Operator, and Service Guide Machine Type 3572
Then...
1. Try unloading the drive (Operator Panel: Commands
> Unload).
2. Power cycle the library.
3. If the cartridge does not eject from the drive, see
"Contacting IBM technical support" on page 139.
Replace the tape cartridge.
Replace the cleaning cartridge.
1. Export the suspect cartridge from the library.
2. Confirm that the bar code label is not damaged or
missing. Replace the bar code label, if necessary.
3. Import the cartridge back into the library.
4. Inventory the library.
a. If no errors are reported, resume normal library
operations.
b. If an error is reported, see Appendix B, "Error
codes," on page 187.