Read This First; Registering For My Notification; Sending Us Your Comments - IBM TS2900 Setup, Operator, And Service Manual

Read this first

This product might not be certified in your country for connection by any means whatsoever to
interfaces of public telecommunications networks. Further certification might be required by law
before making any such connection. Contact IBM
Accessing online technical support
It is the customer's responsibility to set up this tape drive or library and to ensure that the drive and
library have the latest firmware (unless you purchase a service contract).
For online Technical Support, visit http://www.ibm.com/support/.
For latest firmware and diagnostic procedures, visit http://www.ibm.com/support/.
Note: IBM supports higher versions of the browsers if the vendors do not remove or disable functions
that the product relies upon. For browser levels higher than the versions that are certified with the
product, customer support accepts usage-related and defect-related service requests. As with operating
system and virtualization environments, if IBM support cannot re-create the issue in the lab. The client
might be asked to re-create the problem on a certified browser version to determine whether a product
defect exists. Defects are not accepted for cosmetic differences between browsers or browser versions that
do not affect the functional behavior of the product. If a problem is identified in the product, defects are
accepted. If a problem is identified with the browser, IBM might investigate potential solutions or
workarounds that the client can implement until a permanent solution becomes available.

Registering for My Notification

My Notification registration provides email notification when new firmware levels are updated and
available for download and installation. To register for My Notification:
1. Visit the web at: http://www-01.ibm.com/software/support/einfo.html.
2. Click My Notifications.
Note: Library firmware and tape drive firmware are verified and released together. When you are
updating, verify that all installed components such as tape drive and library firmware are at the latest
levels noted on the Support website. Mixing different levels of library and tape drive firmware is not
supported and might cause unpredictable results.

Sending us your comments

Your feedback is important in helping IBM provide accurate and useful information. If you have
comments or suggestions for improving this publication, send your comments by:
v Emailing IBM:
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Include the following information in your email:
– Exact publication title
– Form number (for example, GA32–1234–02) or part number (on the back cover of the publication)
– Page number to which you are referring
v Mailing your comments:
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