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IBM System Storage TS3400 Tape Library Maintenance Information

Machine type 3577
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IBM System Storage TS3400 Tape Library
Maintenance Information
Machine Type 3577
GA32-0572-03

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  • Page 1 IBM System Storage TS3400 Tape Library Maintenance Information Machine Type 3577 GA32-0572-03...
  • Page 3 IBM System Storage TS3400 Tape Library Maintenance Information Machine Type 3577 GA32-0572-03...
  • Page 4 To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto. This edition applies to the IBM System Storage TS3400 Tape Library Maintenance Information, GA32-0572-03, and to the subsequent releases and modifications until otherwise indicated in new editions.

  • Page 5: Read This First

    • Where the problem is located (for example, a page number or table) When you send information to IBM, you grant IBM a non-exclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
  • Page 6 TS3400 Tape Library Maintenance Information...

  • Page 7: Table Of Contents

    Drives ........2-13 Power Supply Units ......2-13 © Copyright IBM Corp. 2008...
  • Page 8 Before Working on Equipment ....5-4 Service Functions using the Web User Interface . . . 7-11 Normal Operating Mode ..... . 5-4 Running Encryption Key Path Diagnostics .
  • Page 9 Updating Microcode from SP2 using Replacing the LCD Display Card ....9-16 TAPEUTIL ....... . . 8-19 Removal Procedure .
  • Page 10 Notices ......C-1 Glossary ......D-1 Electronic Emission Notices .

  • Page 11: Figures

    Shipping pin storage location ....6-9 Tape Drive ......9-11 © Copyright IBM Corp. 2008...
  • Page 12 Front and rear view of tape drive ..9-12 9-34 LCD display card cable disconnected ..9-31 9-10 Drive cover plate retaining screw location . . 9-14 9-35 Center pillar removal .
  • Page 13 Encryption sense data ....A-1 Location criteria ......6-1 © Copyright IBM Corp. 2008...
  • Page 14 TS3400 Tape Library Maintenance Information...

  • Page 15: Preface

    User’s Guide (GA76-0418) contains information to help you install, configure, and use the IBM Encryption Key Manager Component for the Java Platform.* • IBM Encryption Key Manager Component for the Java Platform: Quick Start Guide for TS1120 Tape Drives (GA76-0421) contains information to help you with a basic configuration for encryption on a TS1120 Tape Drive.*...

  • Page 16: Summary Of Changes

    • IBM Total Storage Tape Drive 3592-E06 (Feature Code 9691) and IBM Total Storage Tape Drive 3592-EU6 support added. All models of the 3592 tape drive support a dual-ported switched fabric LC Fibre Channel connector.

  • Page 17: Chapter 1. Start Service

    ON, or by e-mail notification c. Check the drive status. if this feature is enabled. 3. Power OFF the library. 4. Check that the drive canisters are seated properly in the library. 5. Power ON the library. © Copyright IBM Corp. 2008...
  • Page 18 2. Ping the library address to verify communication. User Interface… 3. Verify network settings at host and library. Note: If attached to the 3592 C06 Controller, refer to the IBM System Storage TS1120 Tape Controller Maintenance Information section titled 3592 C06 Controller attached to 3577 L5U Library for information on library configuration (especially network) when in this environment.
  • Page 19 A bar code label cannot be 1. Confirm that the bar code label is not damaged or missing. read… 2. If necessary, attach an IBM bar code label to the cartridge. Firmware A firmware problem is Verify that you are running the latest levels of library and drive firmware (Operator Panel: Revision), then upgrade if necessary.
  • Page 20 Problem Area If… Then… Diagnostics You need to run library Run the Library Verify and Drive diagnostic tests to identify the diagnostic tests… problem. See “Running Library Verify Diagnostics” on page 7-5 and “Running Drive Diagnostics” on page 7-6. For other diagnostic tests, see “Service Mode Menu” on page 7-3. Power If the power supply switch 1.

  • Page 21: Error Codes

    6. If you are using application-managed encryption or system-managed encryption, check your key proxy server’s documentation for a similar test. You lose the Encryption Call the IBM Quality Hotline (U.S. and Canada: 800-442-6773) to Feature Activation Key… get your key regenerated. You change drive type or Resubmit encryption settings (Web User Interface: Configure Library →...
  • Page 22 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication 1. Cycle the power and try again. Error LED 2. Replace the Library Control Blade (page 9-8). At power-on initialization, ON and 0001 a firmware error was 3.
  • Page 23 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication 1. Confirm the server settings. 2. Confirm the LAN cable connection. Command transmit to the 002A encryption key manager 3. Cycle the power and try again. over the retry limit. 4.
  • Page 24 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication A timeout error occurred 1. Cycle the power and try again. while waiting for a 2. Replace the Library Control Blade (page 9-8). 0050 CHK 0050 response from bar code 3.
  • Page 25 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication 1. Cycle the power and try again. 2. Check for presence of media in the drive. In GET (remove cartridge 3. Replace the media. from drive) operation, 4.
  • Page 26 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication X calibration error #1. Cycle the power and try again. During X calibration, 0088 CHK 0088 CTRG. sensor OFF could not be detected. X calibration error #2. During X calibration, 0089 CHK 0089...
  • Page 27 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication 1. Confirm the magazine is closed. 2. Cycle the power and try again. 3. Replace the Library Control Blade (page 9-8). During Y operation, a 009F cartridge magazine was CHK 009F 4.
  • Page 28 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication Failed to detect cartridge 1. Confirm the media is compatible. in the Accessor at 2. Cycle the power and try again. 00B0 CHK 00B0 completion of GET (eject 3.
  • Page 29 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication 1. Cycle the power and try again. 2. Confirm the media is fully seated in magazine. 3. Replace the Library Control Blade (page 9-8). Gap status irregularity 00BF detected at the completion CHK 00BF...
  • Page 30 Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication Failed to unlock when 1. Cycle the power and try again. 00D9 CHK 00D9 ejecting a magazine. 2. Replace the Library Control Blade (page 9-8). Failed to unlock when 3.

  • Page 31: Drive Error Codes

    Table 1-1. Library error codes (continued) Panel Code (H) Description Action Required Indication Sensor error #7. 1. Cycle the power and try again. During blink check, a Y 2. Replace the Library Control Blade (page 9-8). 00F8 CHK 00F8 encoder sensor error was 3.
  • Page 32 Table 1-2. Drive error codes (continued) Panel Code (H) Description Action Required indication 1. Confirm the drive connection. 2. Confirm the media is compatible. 3. Cycle the power and try again. A timeout error occurred 4. Replace the drive canister (page 9-11). 0220 when ejecting cartridge CHK 0220...

  • Page 33: Web User Interface Error Messages

    Table 1-2. Drive error codes (continued) Panel Code (H) Description Action Required indication 1. Confirm the drive connection. 2. Verify the drive port configuration (Web User Interface: Configure Library → Physical). 3. Cycle the power and try again. A Loop ID setup of Drive 4.
  • Page 34 Table 1-3. Web user error messages (continued) Title Message Issuing Panel Command Error Move command execution failure. (Code:”****”) Move Cartridges Unload execution failure:[****]. Unload Drives Drive not ready. Unload Drives Medium not present. Unload Drives Online command execution failure:[****]. Library State Offline command execution failure:[****].

  • Page 35: Trap Definitions (Types)

    Table 1-3. Web user error messages (continued) Title Message Issuing Panel Network Error “Normal Dump” command execution failure. Download Drive Logs (continued) “Force Dump” command execution failure. Download Drive Logs Library setting information save failure. Physical Time server setting information save failure. Network Network setting information save failure.

  • Page 36: Tapealert Flags

    TapeAlert Flags TapeAlert flags provide additional information to the reader about the tape library and tape drive. All error code and diagnostic information contained in this section cannot be accessed from the Operator Panel of the Library. The Operator Panel will, however, display other library error codes and drive error codes when problems occur.

  • Page 37: Tapealert Flags Supported By The 3592 Tape

    Table 1-5. TapeAlert flags supported by the library (continued) Flag Flag Name Description Action Required Number Library Pick Retry There is a potential problem with a Run Library Verify before resuming drive ejecting a cartridge short or with normal library operations. the library mechanism picking a cartridge from a slot.
  • Page 38 Table 1-6. TapeAlert flags supported by the 3592 tape drives (continued) Flag Flag Name Description Action Required Number Media Set for any unrecoverable read, write, or Discard the media. positioning error that is due to faulty media. The flag is cleared when the cartridge is removed from the drive.
  • Page 39 Table 1-6. TapeAlert flags supported by the 3592 tape drives (continued) Flag Flag Name Description Action Required Number Read-only format Set when a “read-only,” formatted tape None. Status only. is loaded into the drive. The flag is cleared when the cartridge is removed from the drive.
  • Page 40 Table 1-6. TapeAlert flags supported by the 3592 tape drives (continued) Flag Flag Name Description Action Required Number Download fail Set when an FMR image is Cycle the power and try again. unsuccessfully downloaded to the tape If firmware is not the current version, drive via the Fibre Channel or RS-232 update the firmware.

  • Page 41: Sense Data

    Updating Firmware” on page 7-20. Sense Data When a drive encounters an error, it makes sense data available. You can use IBM device drivers to examine the sense data and determine errors. Instructions for downloading, installing, and properly configuring the IBM device drivers are available in the IBM Tape Device Drivers Installation and User’s Guide.

  • Page 42: Sense Key Definitions

    Sense Key Definitions Table 1-7. Sense key definitions Definition No Sense Recovered Error Not Ready Medium Error Hardware Error Illegal Request Unit Attention Data Protect Blank Check Aborted Command Volume Overflow 1-26 TS3400 Tape Library Maintenance Information...

  • Page 43: Library Sense Data

    Library Sense Data Table 1-8 lists the Additional Sense Codes (ASC) and Additional Sense Code Qualifiers (ASCQ) associated with the reported Sense Keys. A sense key of 00h (no sense) has no ASC/ASCQ associated with it. A few ASC/ASCQs can be associated with more than one sense key. The sense keys that can give a particular ASC/ASCQ are indicated within the Sense Key column.

  • Page 44: Tape Drive Sense Data

    Tape Drive Sense Data Table 1-9. Tape drive sense data Bit Address or Name Byte Valid Error Code Segment Number x’00’ Filemark Reserved Sense Key 3–6 Information byte Additional sense length 8–11 Command specific information bytes 12–13 Additional Sense Code (ASC) Additional Sense Code Qualifier (ASCQ) Byte 12 Byte 13...
  • Page 45 Table 1-9. Tape drive sense data (continued) Bit Address or Name Byte 12–13 Additional Sense Code (ASC) Additional Sense Code Qualifier (ASCQ) Byte 12 Byte 13 ASCQ Command sequence error Commands cleared by another initiator Incompatible medium installed Cannot read medium, unknown format Cannot read medium, Incompatible format Cleaning in process Cannot write medium, Incompatible format...
  • Page 46 Table 1-9. Tape drive sense data (continued) Bit Address or Name Byte 12–13 Additional Sense Code (ASC) Additional Sense Code Qualifier (ASCQ) Byte 12 Byte 13 ASCQ Sense Key 0 (No Sense) Encryption Related Encryption Related Encryption - Key Translate Sense Key 3 (Medium Error) Encryption Related Encryption - Proxy Command Error...
  • Page 47 - B’0’: Indicates there is no microcode dump currently available - B’1’: Indicates a microcode dump is available. This information may be retrieved with the Read Buffer command, and can be used by IBM Service personnel to analyze the state of the device.
  • Page 48 Volume label flags 81–82 Volume label cartridge type 83–88 Volume label (in ASCII or EBCDIC depending on the source) 89–95 Reserved For additional information, see IBM System Storage Enterprise Tape System 3592 SCSI Reference, GA32-0466. 1-32 TS3400 Tape Library Maintenance Information...

  • Page 49: Tape Drive Fru Id (Fid) Data

    Tape Drive FRU ID (FID) Data If you are working with a host-reported problem, attempt to find the FRU ID (FID) and follow the action required in the following tables. The FID is in byte 14 of the drive sense data — see “Field Replaceable Unit (FRU) ID” on page 1-31. If unable to find the FID in the drive sense data at the host (as might be the case if the host only logs a subset of the sense data), use the library Operator Panel to view the drive error log (Top Menu →...
  • Page 50 Table 1-11. Drive FID codes (continued) Description Action Required Security Prohibited Function A function was attempted which is prohibited due to the current security settings. A thermal sensor inside the drive detected an 1. If you suspect that the problem is due to environmental over-temperature condition.
  • Page 51 Table 1-11. Drive FID codes (continued) Description Action Required The drive detected a drive canister fan fault. Drive canister problem. See “Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal” on page 9-11. The drive detected that an input voltage is out •...
  • Page 52 1-36 TS3400 Tape Library Maintenance Information...

  • Page 53: Chapter 2. Product Description

    System z through the IBM Storage Systems TS1120 Tape Controller. The TS3400 Tape Library is an addition to the family of IBM System Storage tape library offerings. The TS3400 Tape Library is an external 5U stand-alone or rack-mountable unit that incorporates...

  • Page 54: Front Panel Components

    Tape Drive and TS1120 Tape Drive’s based encryption and associated IBM Encryption Key Manager (EKM) component in a wide variety of operating system environments, including IBM System i, IBM System p, IBM System x, IBM System z Linux, HP-UX, Sun Solaris, Linux, and Microsoft Windows. Encryption management methods supported are Application Managed, System Managed, and Library Managed.

  • Page 55: Cartridge Magazines

    Cartridge Magazines Figure 2-3. Cartridge magazine The tape library has two cartridge magazines. The upper and lower magazines are identical and can hold up to 9 cartridges each. • The front three slots of the lower magazine can be configured as I/O Station slots. •...

  • Page 56: Cleaning Cartridge Slots

    For more information on using the Operator Panel and the Web User Interface for library management functions, refer to the IBM System Storage TS3400 Tape Library Planning and Operator Guide. TS3400 Tape Library Maintenance Information...

  • Page 57: Control Keys

    The machine type and serial number ( in Figure 2-2) of the library are located on the lower left corner of the front bezel of the library. The serial number is the number that links the library to IBM entitlement for service. Rear Panel Components SHORT-WAVE...

  • Page 58: Library Control Blade (Lcb)

    The LED ( in Figure 2-7) on the rear of the LCB is an Ethernet link activity indicator. The RS-232 serial port ( in Figure 2-7) on the LCB is for use for IBM engineering purposes only. TS3400 Tape Library Maintenance Information...

  • Page 59: Tape Drives

    Ethernet port Service panel port Handle The library supports IBM System Storage™ 3592-E06, 3592-EU6, and 3592-E05 Fibre Channel tape drives. Tape drive canisters can be hot-swapped (library power remains ON and operations of the installed tape drives are still active), and drive canisters can be removed and installed without tools.

  • Page 60: Power Supply Units

    IBM System Storage TS1120 Tape Controller (also known as the 3592 C06 Controller) to provide access to very large storage complexes. The Ethernet port ( in Figure 2-8) on the E06, the RS232 serial port (...

  • Page 61: Interior Components

    The library has a redundant power configuration that allows each unit to be hot-swapped as required without interrupting library operation. Each power supply in a library includes its own input AC line cord. Each supply carries one-half the power load. If a line cord or power supply fails, the second supply sources the complete power load, and a warning message is reported to the Operator Panel, Web User Interface and to e-mail and SNMP notification recipients.

  • Page 62: Accessor

    Accessor Figure 2-12. Accessor assembly The Accessor assembly ( in Figure 2-12) contains the library robotic system and the tape cartridge bar code reader. The Accessor moves cartridges between: • I/O Station • Storage slots • Tape drives The Accessor moves back and forth along an X-axis rail using a rack and pinion gear driven by the X-axis motor.

  • Page 63: Optional Features

    Use of the control path failover feature further reduces that possibility. Data Path Failover Data Path Failover is designed to provide a failover mechanism in the IBM device driver, which enables you to configure multiple redundant paths in a SAN environment.

  • Page 64: Library & Drive Code Update

    This feature code is not required when a failed drive is being replaced. Library & Drive Code Update (Feature Code 0500) Order feature code 0500, Library and Drive Code Update, if you would like an IBM Service Representative dispatched to your location to update the library and drive firmware.

  • Page 65: Location Coordinates

    Location Coordinates A numbering system is used to identify components of the library. Figure 2-13 illustrates how the cartridge slots within the library are numbered. Figure 2-13. Library Location Coordinates Slots Slots are numbered from the bottom to the top and from the front to the back within each magazine cartridge.

  • Page 66: Media

    Cartridge memory is built into every data and cleaning cartridge to enhance the functionality and reliability of the media. For more detailed information on 3592 data and cleaning cartridges, refer to the IBM System Storage TS3400 Tape Library Planning and Operator Guide.

  • Page 67: Capacity Scaling And Segmentation

    An additional control path allows the cartridge inventory of the IBM System Storage TS3400 Tape Library to be shared by multiple IBM System i and IBM AS/400 servers, or other open systems hosts that run the same applications. An additional control path also reduces the possibility that failure in one control path will cause the entire logical library to be unavailable.

  • Page 68: Specifications

    Note: The operating environment of the library must not conflict with the media storage requirements (refer to the IBM System Storage TS3400 Tape Library Planning and Operator Guide. The library may be capable of operating at elevated temperatures for an extended period, however, the temperature could shorten the useful life of media that is stored in the library.

  • Page 69: Maintenance Start

    Interoperability Matrix. Supported Device Drivers IBM maintains the latest levels of device drivers and driver documentation for the library on the Internet. You can use one of the following procedures to access this material. (Note: If you do not have Internet access and you need information about device drivers, contact your Marketing Representative.)
  • Page 70 For more information about device drivers, refer to any of the preceding directories. 2-18 TS3400 Tape Library Maintenance Information...

  • Page 71: Chapter 3. Library Components

    “I/O Station Lock Release Mechanism” on page 3-10 “Desktop Mounting Rubber Feet” on page 3-10 “Rack Mount Kit” on page 3-11 “Library Block Diagram” on page 3-12 “Library Control Blade Block Diagram” on page 3-13 © Copyright IBM Corp. 2008...

  • Page 72: Ts3400 Tape Library

    TS3400 Tape Library Figure 3-1. Tape library unit Front Panel Components Figure 3-2. Front view of the library Cartridge Magazines Operator Panel View Window Front Panel LEDs Control Keys Serial Number Label TS3400 Tape Library Maintenance Information...

  • Page 73: Rear Panel Components

    Drive cover plate Shipping pin storage slot Library Control Blade (LCB) Drive cover plate Power supply units Ethernet port Tape drive canister RS232C serial port (for IBM engineering use at the direction of your next level of support) Chapter 3. Library Components...

  • Page 74: Cartridge Magazines

    Cartridge Magazines Figure 3-4. Tape cartridge magazine I/O Station Figure 3-5. I/O Station (Front 3 slots in lower cartridge) I/O Station, when enabled, occupies the front 3 slots in the lower cartridge. TS3400 Tape Library Maintenance Information...

  • Page 75: Power Supply Unit

    Power Supply Unit Figure 3-6. Power supply unit Power switch Power LED Power socket Thumbscrew Library Control Blade (LCB) Figure 3-7. Library Control Blade Ethernet port for network connection Thumbscrews Ethernet link LED Handle RS232C serial port Chapter 3. Library Components...

  • Page 76: Tape Drive

    Tape Drive Figure 3-8. Tape drive in canister Tape drive LEDs LCD Display Card Figure 3-9. LCD display panel with front bezel removed TS3400 Tape Library Maintenance Information...

  • Page 77: Accessor Assembly

    Accessor Assembly Figure 3-10. Accessor assembly Accessor assembly Bar code reader Picker Chapter 3. Library Components...

  • Page 78: Accessor Flat Cable Plate

    Accessor Flat Cable Plate Figure 3-11. Accessor FFC cable plate Back Board Figure 3-12. Library back board (rear view from power supply housing) TS3400 Tape Library Maintenance Information...

  • Page 79: Drive Docking Card

    Drive Docking Card Figure 3-13. Drive docking card Magazine Lock Release Mechanism Figure 3-14. Magazine lock release mechanism Chapter 3. Library Components...

  • Page 80: I/O Station Lock Release Mechanism

    I/O Station Lock Release Mechanism Figure 3-15. I/O Station lock release mechanism I/O Station lock release button I/O Station lock Desktop Mounting Rubber Feet Figure 3-16. Desktop mounting rubber feet 3-10 TS3400 Tape Library Maintenance Information...

  • Page 81: Rack Mount Kit

    Rack Mount Kit Figure 3-17. Rack mount kit brackets and rails Rack mount kit rails Clip-on bezels Mounting brackets 3-11 Chapter 3. Library Components...

  • Page 82: Library Block Diagram

    Library Block Diagram Redundant P/S #1 Drive Canister #1 Drive Docking Redundant P/S #2 Drive Canister #2 Card Back Board Ethernet Solenoid *3 Library Control Card RS-232C Sensor *4 LCD Display Card Accessor LCD Module Motor *2, Sensor *3 Switch *4 EEPROM LED *3 Buzzer...

  • Page 83: Library Control Blade Block Diagram

    Library Control Blade Block Diagram 15.625MHz 25MHz (SH7616) RESET RJ-45 FLASH 1 RS-232C SDRAM*2 D-sub 9 SCIF FLASH SDRA 4M*16*2 4M*16*2 SCIF Address/Data Bus 32.768Hz Battery FPGA EEPROM Solenoid Driver OP Panel Port RS-422 UART DRV I/F Sensor X12 RS-422 UART DRV I/F Motor...
  • Page 84 3-14 TS3400 Tape Library Maintenance Information...

  • Page 85: Chapter 4. Operator Panel And Web User Interface

    Menu Screen Common Elements The menu screen is used to control library functions through user intervention. Figure 4-1. Menu screen common elements Library Offline indicator Scroll bar Menu bar Control Key icons Clock Menu items © Copyright IBM Corp. 2008...

  • Page 86: Status Display Screen

    All menu screens have the following elements: • The Library Offline indicator ( in Figure 4-1), when displayed on the Operator Panel, indicates that the library Accessor is currently offline. The library is online when the icon is not displayed. The tape drives are always online. •...

  • Page 87: Login Screen

    • The Drive status icons ( in Figure 4-2) indicate whether a tape cartridge is currently in the tape drive. • The Message display area ( in Figure 4-2) is used to display Accessor status messages, user prompts, and error messages. Login Screen All library functions require the user to login.

  • Page 88: Web User Interface

    Web User Interface The Web User Interface Java Applet requires Java 1.5.0 or higher be installed on your host computer for full functionality, and is best viewed using Internet Explorer 6.0 or higher. Internet Explorer 7.0 or higher is required for IPv6. If your computer does not have Java installed or you need to upgrade your installation, download the latest version of the Java Runtime Environment (JRE) for your platform from http://www.java.com/ and follow the instructions provided to enable and configure...

  • Page 89: Common Header Elements

    After launching the Web User Interface, the login window is displayed. Figure 4-7. Login window The factory default account passwords are: • User account: user, Password: user • Superuser account: suser, Password: suser • Administrator User account: admin, Password: secure •...

  • Page 90: Menus Available From The Web User Interface

    Menus Available from the Web User Interface Figure 4-8 shows the Web User Interface window for the Service User account. Figure 4-8. Service User account window User Privileges User privilege levels are manually assigned to user accounts created within the library.

  • Page 91: Menu Commands And Access Privileges

    Table 4-1. Menu commands and access privileges Administrator Menu Command Service User Superuser User User ONITOR IBRARY System Summary Library Map Drive Display ANAGE IBRARY Move Cartridges – Unload Drives – Cartridge Attributes – Clean Drives – Library State – Inventory –...
  • Page 92 TS3400 Tape Library Maintenance Information...

  • Page 93: Chapter 5. Safety Instructions

    Danger notices contain a Dxxxx reference number. Caution notices contain a Cxxxx reference number. Rack safety notices contain a Rxxxx reference number. Use the reference number to locate the translation in IBM Translated Safety Notices (Part number 96P0851). Danger Notice A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people.

  • Page 94: Caution Notice

    Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery available when you call.

  • Page 95: Area Of Application

    Table 5-2. Examples of symbol use (continued) CAUTION: The weight of this part or unit is more than 55 kilograms (121.2 pounds). It takes specially trained persons and/or a lifting device to safely lift this part or unit. (C011) 32-55 kg (70.5-121.2 lbs) Area of Application The information in this document applies to the entire Tape Library.

  • Page 96: Before Working On Equipment

    Before Working on Equipment Before beginning work, become familiar with the location of the: • Main Switch • Power source connection All drive units and all hazardous voltages must be switched OFF. Proceed with extreme caution if the system cannot be switched off at the main switch because of required work (for example, functional checks).

  • Page 97: Performing The Safety Inspection Procedure

    Performing the Safety Inspection Procedure Before you service the unit, perform the following safety inspection procedure: 1. Ensure with the customer that all activity between the host and library and drives has been completed. 2. Stop all activity between the host and the library’s tape drives. 3.

  • Page 98: Ac Grounding Inspection

    0.0 Vac V a c <0.1 <0.1 Figure 5-2. ac grounding inspection TS3400 Tape Library Maintenance Information...

  • Page 99: Before Restarting Equipment

    Before Restarting Equipment Movement of components inside the library can cause serious injury. Before starting the Tape Library, ensure that the library magazines are closed. Working on Parts With Line Voltage Present 1. Contact with live electrical parts can cause severe or fatal burns and internal injury as the consequence of electrical shock.

  • Page 100: Mechanical Maintenance

    Mechanical Maintenance Observe the following: • Location of the escape routes and emergency exits - keep these free of obstacles • Keep dismounted machine components and other parts safe and inaccessible for unauthorized persons • Keep the equipment clean during work; clean up carefully afterward Before and after work, remove and reinstall all safety provisions installed for maintenance, such as: •...

  • Page 101: Rack Safety

    Rack Safety The following general safety information should be used for all rack mounted devices. DANGER • Always lower the leveling pads on the rack cabinet. • Always install stabilizer brackets on the rack cabinet. • To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.

  • Page 102: Product Recycling And Disposal

    (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de...

  • Page 103: Battery Return Program

    TI. Se puede encontrar información sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http://www.ibm.com/ ibm/environment/products/index.shtml. Notice: This mark applies only to countries within the European Union (EU) and Norway.
  • Page 104 United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment.
  • Page 105 For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.
  • Page 106 5-14 TS3400 Tape Library Maintenance Information...

  • Page 107: Chapter 6. Installing The Library

    Clearance • Back: Minimum of 15 cm (6 in.) • Front: Minimum of 30 cm (12 in.) • Sides: Minimum of 5 cm (2 in.) Rack requirements Standard EIA 19-inch rack: 5U space © Copyright IBM Corp. 2008...

  • Page 108: Verifying The Shipment

    • Data cartridge • Cleaning cartridge • Foot pads (for desktop installation) • IBM Translated Safety Notices • IBM License Agreement for Machine Code • Quick Reference • Planning and Operator Guide CD-ROM • Maintenance Information manual • Warranty information •...

  • Page 109: Components Removed To Reduce Weight

    Figure 6-1. Components removed to reduce weight Chapter 6. Installing the Library...

  • Page 110: Removing The Power Supply Units

    Removing the Power Supply Units Figure 6-2. Power supply unit removal To remove each power supply installed in the library: 1. Loosen the blue thumb screw ( in Figure 6-2) on the power supply by turning it counterclockwise. 2. Grasp the handle ( in Figure 6-2) and slowly pull the power supply toward you while supporting it from underneath.

  • Page 111: Removing The Library Control Blade

    Removing the Library Control Blade Figure 6-3. Library Control Blade removal To remove the Library Control Blade installed in the library: 1. Loosen the two blue thumb screws ( in Figure 6-3) on the Library Control Blade by turning them counterclockwise. 2.

  • Page 112: Cartridge Magazine

    Figure 6-4. Cartridge magazine lock release 2. Insert a screwdriver, or a similar tool, into the lock release access hole and gently push the lock mechanism to release the lock and eject the cartridge magazines. Figure 6-5. Cartridges released 3. If the I/O Station is enabled, the lower cartridge magazine cannot be fully removed from the library.
  • Page 113 Figure 6-6. I/O Station enabled a. On the front panel, locate the access hole for the I/O Station locking mechanism below the I/O Station ( in Figure 6-7). Figure 6-7. I/O Station lock release access hole b. Insert the 2 mm hexagonal wrench, or a similar tool, into the lock release access hole and gently push to release the locking mechanism.

  • Page 114: Removing And Storing The Shipping Pin

    Removing and Storing the Shipping Pin Figure 6-8. Shipping pin and label Important: The shipping pin prevents the library Accessor from moving during shipment and must be removed before the library is powered ON. The shipping pin is attached to an orange label and is taped in place on the right side of the library.

  • Page 115: Shipping Pin Storage Location

    To remove and store the shipping pin: 1. Remove the orange label and the shipping pin from the bottom right side of the library. Figure 6-9. Shipping pin and label 2. Store the shipping pin and label in the storage location on the rear panel. Figure 6-10.

  • Page 116: Attaching Foot Pads For Installing On A Desktop

    Attaching Foot Pads for Installing on a Desktop Six foot pads must be installed on the bottom of the library before the library can be used as a desktop unit. If you intend to install the library in a rack, skip this step and proceed to “Installing the Library in a Rack”...

  • Page 117: Installing The Library In A Rack

    Installing the Library in a Rack The TS3400 Tape Library can be easily installed into a standard 19-inch rack system. The library requires 5U of rack space. Identifying the Location in the Rack When deciding on a location in your rack for the library, remember that the Operator Panel has a small LCD screen and should be positioned to allow easy viewing.

  • Page 118: Rack Mount Rail Stud Locations For Rear Vertical Rack Rails

    Figure 6-13. Rack mount rail stud locations for rear vertical rack rails 1. Using a pencil, make a mark below the lowest 1U space on the front vertical rail where the rack is to be installed. Make marks between each 1U space for a total 5U space.

  • Page 119: Installing The Rails

    Installing the Rails Figure 6-14. Rail mounting in rack (front view) Note: The left and right rails ( in Figure 6-14) are identified by “FL” and “FR” markings ( in Figure 6-14) near the front edge of each rail, respectively. To install the Rack Mount Kit rails: 1.

  • Page 120: Installing The Rack Ear Mounting Brackets

    5. Insert centering screws in each of the vertical posts (two screws on each of the rear rails) and finger-tighten. The screws occupy the following rack locations ( in Figure 6-13): • Bottom hole in the second 1U space • Top hole in the third 1U space 6.

  • Page 121: Rack Ear Mounting (Left Side View)

    Figure 6-16. Rack ear mounting (left side view) To install the mounting brackets ( in Figure 6-15 and Figure 6-16): 1. Attach a mounting bracket to the front right side of the library. The rear two holes on the mounting bracket are recommended for normal installations.

  • Page 122: Placing The Library In The Rack

    Placing the Library in the Rack The library slides into position on the rack shelf and is secured in position by screws through the mounting brackets. Before proceeding with the installation of the library, ensure that you have removed all the library components by following the procedures in “Removing Components to Reduce Library Weight”...

  • Page 123: Clip-On Bezels

    Figure 6-18. Clip-on bezels Figure 6-19. Library front panel clip-on bezel 6-17 Chapter 6. Installing the Library...

  • Page 124: Adding A Drive Canister Shipped With Library

    Adding a Drive Canister Shipped with Library To install a 3592 drive canister that was shipped with this library, complete the following steps: 1. Remove all drive cover plates ( in Figure 6-20) from the rear panel of the library. Store the cover plate and retaining screw for future use. T -W Figure 6-20.

  • Page 125: Adding A Drive Canister From Another Library

    4. Grasp the drive canister handle ( in Figure 6-21) and carefully but firmly push the drive into position. Ensure that the connectors to the right correctly align and fully engage with the drive docking card. 5. Lower the locking lever ( in Figure 6-21) until it snaps into place.

  • Page 126: Connecting The Power Cords

    Figure 6-22. Power supply cables For information regarding safety when servicing electrical equipment, refer to Electrical Safety for IBM Service Engineers (S229-8124-09). Important: Before attaching any electrical cables to the library, inspect the ac grounding of the library. See “ac Grounding Inspection” on page 5-5.

  • Page 127: Connecting The Host Interface Cable And Network Cable

    Figure 6-23. Host interface cable Note: If this library is to be connected to a 3592 C06 Tape Controller, please refer to IBM System Storage TS1120 Tape Controller Maintenance Information and feature code 9014 Installation Instructions (PN 95P5799). To connect the host interface cables to the library: 1.

  • Page 128: Configuring The Library

    IBM System Storage TS3400 Tape Library Planning and Operator Guide. Note: If this library is attached to an IBM System Storage TS1120 Tape Controller, refer to the IBM System Storage TS1120 Tape Controller Maintenance Information section titled 3592 C06 Controller Attached to 3577 L5U Library for direction on configuring the TS3400 Tape Library for that environment.

  • Page 129: Chapter 7. Service Procedures

    Control Blade. The library error log can be viewed on the Operator Panel by selecting Service Mode → Error Log. The log lists all of the library error messages in the order in which they were created starting with the most recent. © Copyright IBM Corp. 2008...

  • Page 130: General Service Guidelines

    The Web User Interface can display and download a log history summary of events, warnings, and errors that have occurred by selecting Service Library → Operator Interventions. See an example in Figure 7-14 on page 7-13. The summary can be filtered to display the operator intervention log for a specific hardware component and specific event levels.

  • Page 131: Service Mode Menu

    6. Review the cable connections to the library. If you need to disconnect the cables to remove or replace a field replaceable unit (FRU), consider labeling the cables so you can reconnect them correctly. 7. Determine whether you will need to take the library offline to service the library. See “Required Library State for Repairs”...

  • Page 132: Checking The Error Log

    To check the library status: 1. Log into the Operator Panel. 2. Press the Down button to select Service Mode, and press Enter. 3. Press the Down button to select Error Status, and press Enter. • Accessor — Checks the error status of the Accessor. •...

  • Page 133: Running Library Verify Diagnostics

    • View Accessor — Checks the accumulated operation count for: all movements, Accessor movements, Picker movements, X movements, Y movements, swivel movements. • View Retry — Checks the accumulated number of retries (re-attempts to load cartridges) in the drives and slots by the Accessor. •...

  • Page 134: Running Drive Diagnostics

    If an error occurs, see “Error Codes” on page 1-5 to identify and locate the problem. Running Drive Diagnostics Service Mode Diagnostics Drive Diagnostics Normal R/W Test Perform R/W Test Media Test Head Test Fibre Wrap Test Figure 7-6. Drive diagnostics Use Service Mode →...

  • Page 135: Replacing A Drive

    7. Press any key and, when prompted, remove the cartridge used for this diagnostic from the I/O Station. 8. View the Error Log to check if any errors occur. If an error occurs, see “Error Codes” on page 1-5 to identify and locate the problem.

  • Page 136: Library Control Blade Ethernet Port

    Figure 7-8. Library Control Blade Ethernet port To connect your laptop to the service port: 1. If necessary, close down your laptop’s firewall and wireless network connection. 2. Connect the laptop to the Ethernet network. If connecting directly to the Ethernet port, install an Ethernet crossover cable between the laptop and the Ethernet port in Figure 7-8) on the LCB.

  • Page 137: Java Security Warning Message

    The Web User Interface login screen appears. 7. Enter the service user login account name and password. Special instructions when servicing the library, including the server user login information, are provided on the web at http://snjlnt02.sanjose.ibm.com/tape/tapetec.nsf/ pages/opensystems. 8. Click Login. The System Summary window appears.

  • Page 138: Connecting To The Serial Port

    Connecting to the Serial Port The library can be accessed from a terminal program running on a computer connected to the serial port on the rear of the Library Control Blade (LCB). Figure 7-11. Library Control Blade serial port To connect your laptop to the serial port: 1.

  • Page 139: Service Functions Using The Web User Interface

    This section contains those menu options available to the Service User only. All other menu options accessible by an Administrator and User for normal library operation are described in the IBM System Storage TS3400 Tape Library Planning and Operator Guide.

  • Page 140: Usage Statistics

    Usage Statistics Figure 7-13. Usage statistics screen Use Service Library → Usage Statistics to download statistics information about the movement of the robotics of the library. The information presented is the same as the information that can be accessed from the Operator Panel (see “Checking Mechanical Movement Statistics”...

  • Page 141: Operator Interventions

    Operator Interventions Figure 7-14. Operator Interventions screen Use Service Library → Operator Interventions to display and download a log history summary of events, warnings, and errors that have occurred. The summary can be filtered to display the operator intervention log for a specific hardware component and specific event levels.

  • Page 142: Library Logs Screen

    • Sense data — These log entries are Library/Drive sense data in [x/yy/zz] format, where x is the sense key, yy is the ASC code, and zz is the ASCQ code. The sense data is listed in “Library Sense Data” on page 1-27 and “Tape Drive Sense Data” on page 1-28.

  • Page 143: Trace Data

    2. Select the Code/Sense Key filter options to reduce the number of errors displayed as needed. 3. Click Refresh to display the filtered list. 4. Click on an error in the Index List to display the data for that error in the Detail panel.

  • Page 144: Downloading Drive Logs

    Downloading Drive Logs Figure 7-17. Download Drive Logs screen Use Service Library → Download Drive Logs to download a tape drive log for use by support personnel to help troubleshoot a problem. You can choose to create normal data or forced data for each drive in the library. To download a drive data log: 1.

  • Page 145: E-Mailing Logs

    Download. See “Downloading Drive Logs” on page 7-16. 4. When requested by IBM, attach the library log and drive logs to an email message and send it to IBM Technical Support for further diagnosis.

  • Page 146: Power Supply Led

    • Alarm (Yellow LED) - The Alarm LED ( in Figure 7-19) is lit when a piece of media is bad, degraded, or invalid, and indicates that operator intervention is required. It is cleared when all invalid cartridges have been exported from the library.

  • Page 147: Drive Rear Panel Leds

    • Physical write protect means that the cartridge write-protect switch is positioned to prevent writing data to the tape. • Logical write protect means that either the host has sent a command to prevent writing to the tape, or the drive has disallowed writing due to some internally detected condition.

  • Page 148: Methods Of Updating Firmware

    Library Control Blade has a library firmware backup region. If a library firmware download fails due to power shutdown or other action, the backup firmware is restored automatically. Periodically visit the web at http://www-03.ibm.com/servers/storage/support/ index.html for updated levels of firmware. Updating Library Firmware Figure 7-22.

  • Page 149: Updating Drive Firmware

    3. Browse to the file on your computer, select the “.ffr” file that was downloaded from the IBM web site, then click Update. The Web User Interface will indicate that the operation has completed. This means that the firmware file has been successfully moved from the host computer to the library.
  • Page 150 • Scans to find and displays all IBM devices. The tool will not display any non-IBM devices. • The “Help” selection explains the required syntax as well as a brief explanation of the particular function.

  • Page 151: Downloading The Ts3400 Snmp Mib File

    Downloading the TS3400 SNMP MIB File To download the MIB file: 1. Download the SNMP MIB file for this library to your host computer from http://www-03.ibm.com/servers/storage/support/index.html. 2. Install the MIB file on your SNMP server. Refer to your server application documentation for instructions.

  • Page 152: Taking Offline

    Taking Offline To take the library offline using the Operator Panel: 1. From the top menu, press the Down button to select Configuration, and press Enter. 2. Select Library Settings, and press Enter. 3. Select Online/Offline, and press Enter. 4. Select Offline, and press Enter. 5.

  • Page 153: Powering Down

    Important: To completely remove all power before servicing or in an emergency, toggle the power switch on each power supply to the OFF (O) position, and disconnect all power cords from their electrical source. Powering Down 1. Ensure that no applications are accessing the library. If an event is in progress, wait until the operation completes.

  • Page 154: Applying A Rid Tag To A Library

    Applying a RID Tag to a Library A RID (Repair Identification) Tag maintains the original serial number record and WWN of the machine to ensure that your warranty coverage, if applicable, is not interrupted. The tag is important for customer inventory accuracy. Follow the instructions on the RID tag precisely.

  • Page 155: Procedures

    3. Select the drive in the Target Drive pop-up menu. 4. Select the Clear radio button option. 5. Click the Clear button to erase the drive log from memory. Note: If the Clear button is not enabled, upgrade your library firmware. © Copyright IBM Corp. 2008...

  • Page 156: Offloading Drive Data Dumps

    7. Select Tape Drive Service Aids option from the menu, and press Enter. 8. Select Read Dump from the following panel, and press Enter. IBM Tape Device Service Aid Menu 700000 Select One of the Service Aids to be performed Force Microcode Dump Perform a microcode dump of the system.

  • Page 157: Tapeutil

    900000 Select One of the devices listed below. NAME LOCATION TYPE rmt2 00-05-01-10 IBM 3592 Tape Drive and Medium Changer rmt3 00-05-01-30 IBM 3592 Tape Drive and Medium Changer F3=Cancel F7=Commit F10=Exit 10. Enter the Filename in the destination field. (Example: /dev/rfd0 +/). You must press F7=Commit to write the file to the diskette.
  • Page 158 IBMtapeutil for Linux ============================== 1. Tape 2. Changer 3. Quit ============================== Enter your choice: 5. Select 1 (Tape). Hit <enter> to continue... -------------------- General Commands: ---------------------------- 1. Open a Device 7. Request Sense 2. Close a Device 8. Log Sense Page 3.

  • Page 159: Tapeutil

    11. Enter Q. to quit the program. Offloading Dumps to Sun System using TAPEUTIL Refer to IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for details of the tapeutil program in the Sun (Solaris) system.

  • Page 160: Tapeutil

    /opt/IBMtape/tapeutil Offloading Dumps to HP-UX System using TAPEUTIL Refer to IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for details of the tapeutil program in the HP-UX system. The tape drive supports forcing a diagnostic dump and storing that dump to a mounted tape cartridge or to a host system file via the SCSI bus.
  • Page 161 Offloading Dumps to Windows NT or Windows 2000 using NTUTIL For a complete update on device driver software, see the IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide. Note: The dump procedure may be performed by using the menu-driven interface of the ntutil program.
  • Page 162 900000 Select One of the devices listed below. NAME LOCATION TYPE rmt2 00-05-01-10 IBM 3592 Tape Drive and Medium Changer rmt3 00-05-01-30 IBM 3592 Tape Drive and Medium Changer F3=Cancel F7=Commit F10=Exit 10. Enter the filename /tmp/3592.dmp in the destination field.
  • Page 163 4. Locate the control unit diskette drive, and insert into it a formatted diskette that will be used for the dump. 5. Refer to the IBM TotalStorage Enterprise Tape Controller 3592 Model J70 Maintenance Information or the IBM TotalStorage Enterprise Tape Controller 3590 Model A60 Maintenance Information to login to the control unit as Service.
  • Page 164 900000 Select One of the devices listed below. NAME LOCATION TYPE rmt2 00-05-01-10 IBM 3592 Tape Drive and Medium Changer rmt3 00-05-01-30 IBM 3592 Tape Drive and Medium Changer F3=Cancel F7=Commit F10=Exit 10. Enter the Filename in the destination field. (Example: /dev/rfd0 +/). You must press F7=Commit to write the file to the diskette.

  • Page 165: Offloading Dumps To Tape Cartridge

    Prompting for Srce File for Operation on rmt3 located at 00-05-01-30 B00000 Please enter the following fields... Enter Filename: /dev/rfd0 +/ F1=Help F2=Refresh F3=Cancel F4=List F5=Reset F7=Commit F10=Exit 11. Press F10 to exit the read dump. 12. Press q to quit tapeutil. 13.

  • Page 166: Updating Microcode

    • Scans to find and displays all IBM devices. The tool will not display any non-IBM devices. • The “Help” selection explains the required syntax as well as a brief explanation of the particular function.

  • Page 167: Updating Microcode From Iseries (Os/400)

    To download the ITDT tool and instructions for using the tool, visit http://www-03.ibm.com/servers/storage/support/. Updating Microcode from iSeries (OS/400) On a AS/400 system, the Update Device Microcode (QTAUPDDV) API provides an interface for updating device microcode from a code image stored in an Integrated File System (IFS) stream file.
  • Page 168 900000 Select One of the devices listed below. NAME LOCATION TYPE rmt2 00-05-01-10 IBM 3592 Tape Drive and Medium Changer rmt3 00-05-01-30 IBM 3592 Tape Drive and Medium Changer F3=Cancel F7=Commit F10=Exit 9. If you are loading the microcode from the CD-ROM drive, press F7=Commit from the following panel.

  • Page 169: Tapeutil

    Prompting for Srce File for Operation on rmt3 located at 00-05-01-30 B00000 Please enter the following fields... Enter Filename: D3I1_xxx.fmrz F1=Help F2=Refresh F3=Cancel F4=List F5=Reset F7=Commit F10=Exit 11. While the microcode load takes place, the display shows: "Operation running, please standby" The drive display shows the loading status messages at the bottom of the display.
  • Page 170 5. Select 1 (Tape). Hit <enter> to continue... ----------------------- General Commands: --------------------- 1. Open a Device 7. Request Sense 2. Close a Device 8. Log Sense Page 3. Inquiry 9. Mode Sense Page 4. Test Unit Ready 10. Switch Tape/Changer Device 5.
  • Page 171 11. Enter Q to quit the program. Updating Microcode from Sun System using TAPEUTIL Refer to IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for details of the tapeutil program in the Sun (Solaris) system.
  • Page 172 /opt/IBMtape/tapeutil Updating Microcode from HP-UX System using TAPEUTIL Refer to IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for details of the tapeutil program in the HP-UX system. You may require assistance from the customer during this process.

  • Page 173: Updating Microcode From Windows Nt Or Windows 2000 Using Ntutil

    Updating Microcode from Windows NT or Windows 2000 using NTUTIL For a complete update on device driver software, see the IBM SCSI Tape Drive, Medium Changer, and 3592 Device Drivers: Installation and User’s Guide. You may require assistance from the customer during this process.
  • Page 174 900000 Select One of the devices listed below. NAME LOCATION TYPE rmt2 00-05-01-10 IBM 3592 Tape Drive and Medium Changer rmt3 00-05-01-30 IBM 3592 Tape Drive and Medium Changer F3=Cancel F7=Commit F10=Exit 12. Enter the filename in the source field. (Example: /tmp/3592.fmr) You must press F7=Commit after entering the filename.

  • Page 175: Starting Nt Utility (Ntutil) From Windows Nt Or Windows 2000

    Starting NT UTILITY (NTUTIL) from Windows NT or Windows 2000 For a complete update on device driver software, see the IBM SCSI Tape Drive, Medium Changer, and 3592 Device Drivers: Installation and User’s Guide. You may require assistance from the customer during this process.
  • Page 176 1: Manual Test 2: Batch Test 9: Exit ntutil Enter selection: 4. Enter 1 in the Enter selection: input area to select Manual Test. Test tool version x.x.x.x Variable settings ==================== BASE MODE ======================================== gp->fd0=-1 gp->fd1=-1 block size=1024 block count=1 hex block id = 0000000000000000 return_error_when_fail 1 exit_on_unexpected_result 0 trace_flag 0 manual test menu:...

  • Page 177: Exercising Drive Attached To Windows Nt Or Windows 2000 Using Ntutil

    Exercising Drive Attached to Windows NT or Windows 2000 using NTUTIL For a complete update on device driver software, see the IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide. Note: The drive exercise procedure may be performed by using the menu-driven interface of the ntutil program.

  • Page 178: Host Attachment Checkout

    Host Attachment Checkout Checking Channel Attachment – iSeries (OS/400) To verify that a 3592 is attached properly to an iSeries (OS/400), perform the following: 1. Type WRKCFGSTS *DEV *TAP ASTLVL(*BASIC) at the prompt. The following screen appears, which shows all of the attached tape device names. In this example, TAP13 1 is the device name to use for VFYTAP.

  • Page 179: Rs6000 Aix

    The devices must be fully installed and the host device driver must be configured and available. See IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for information about installing and using the IBM tape drive, medium changer, and library device drivers. Also, “Installation and Configuration Instructions”...

  • Page 180: Device Fibre Addresses - Available

    Defined 00-02-00 IBM 3592 Tape Drive and Medium Changer FCP rmt1 Available 00-02-00 IBM 3592 Tape Drive and Medium Changer FCP Figure 8-4. Device Fibre Addresses – Defined Perform the following to determine the port address (FCP ID) and port name (FCP World Wide Name).
  • Page 181 port address is 0x26 (with leading 0s not shown) and the port name is “0x500507630240202a”. If you do not know which devices to test, ask the customer’s system administrator. 2. To determine the “unique identifier,” use the following: a. Enter the following: $ tapeutil -f /dev/rmt1 qrypath b.
  • Page 182 4. At the Enter Selection: prompt, select the Open a Device option, and press Enter. 5. At the Enter the device special file name: prompt, type /dev/rmt1 (or your actual device). 6. At the Select mode (1=Read/Write, 2=Read Only, 3=Write Only, 4=Append): prompt, type 1 to receive the Opening device…...
  • Page 183 2. At the Enter Selection: prompt, select the Open a Device option, and press Enter. 3. At the Enter the device special file name: prompt, type /dev/rmt1 (or your specific device). 4. At the Select mode (1=Read/Write, 2=Read Only, 3=Write Only, 4=Append): prompt, type 1.

  • Page 184: Checking Channel Attachment - Linux

    The devices must be fully installed and the host device driver must be configured and available. See IBM Tape Device Drivers Installation and User’s Guide for information about installing and using the IBM tape drive, medium changer, and library device drivers. Also, “Installation and Configuration Instructions” in the above guide describe the smit and cfgmgr commands.

  • Page 185: Checking Channel Attachment - Sun

    The devices must be fully installed and the host device driver must be configured and available. Refer to IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide, GC35-0154, for details of the tapeutil program in the Sun (Solaris) system.

  • Page 186: Checking Channel Attachment - Hp-Ux

    The devices must be fully installed and the host device driver must be configured and available. See IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for information about installing and using the IBM SCSI library device drivers. Also, “Installation and Configuration Instructions” in the above guide describes the smit and cfgmgr commands.
  • Page 187 The devices must be fully installed and the host device driver must be configured and available. See IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide for information about installing and using the IBM SCSI tape drive, medium changer, and library device drivers. Also, “Installation and Configuration Instructions”...
  • Page 188 Port 1 3592 Tape Drive Figure 8-7. Host Attachment Example 1. Load a CE scratch tape in the IBM 3592. Important: This test overwrites any data or label existing on the tape cartridge. 2. Type ntutil. 3. Select 1 to enter the device file name.

  • Page 189: Checking Channel Attachment Using Ntutil Under Windows Nt Or Windows 2000

    Checking Channel Attachment using NTUTIL under Windows NT or Windows 2000 For a complete update on device driver software, see the IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers: Installation and User’s Guide. Notes: • The 3592 must be powered ON before the Windows NT or Windows 2000 device is powered ON.

  • Page 190: Connecting And Disconnecting Laptop From

    Connecting and Disconnecting Laptop From Drive (E06 Only) You must perform this procedure before you attempt to perform other Ethernet procedures. Use this procedure to connect your laptop to a drive by using the Ethernet port. 1. Prepare the tape drive for service. 2.

  • Page 191: Determining Current Drive Microcode Level

    10. Perform any of these procedures, then return here: • “Determining Current Drive Microcode Level (E06 Only)” on page 8-37 • “Determining Current Dump Status (E06 Only)” on page 8-37 • “Offloading Dumps By Using Ethernet Port (E06 Only)” on page 8-37 •...

  • Page 192: Updating Microcode By Using Ethernet Port

    appears in the current directory of your laptop. The dump remains in the drive buffer after transfer. The dump offload time can take as long as ten seconds. With No Dump in Buffer: If there is no dump in the buffer, you will receive a response on your laptop like: mget 0000120036_D3I2_448_000001365747_f.dmp? Table 8-3 describes the information fields in this response.

  • Page 193: Obtaining Microcode Image By Using Ethernet Port (E06 Only)

    4. After the drive resets, you can reestablish the FTP connection to the drive to verify the drive microcode level by issuing the command open 169.254.0.3. You will see a screen that displays the drive type, model number, serial number, and microcode level.
  • Page 194 8-40 TS3400 Tape Library Maintenance Information...

  • Page 195: Chapter 9. Check, Adjust, Remove, And Replace Procedures

    “Replacing the Drive Docking Card” on page 9-19 Accessor Assembly “Replacing the Accessor Assembly” on page 9-23 Accessor Flat Cable “Replacing the Accessor Flat Cable Plate Assembly” on Assembly page 9-28 Back Board “Replacing the Back Board Assembly” on page 9-37 © Copyright IBM Corp. 2008...

  • Page 196: Required Library State For Repairs

    Table 9-1. Library FRUs (continued) Part Name Reference Information Library chassis “Replacing the Library Chassis” on page 9-44 Required Library State for Repairs Adding, removing, and replacing library components usually requires you to power OFF the library. There are a few components, however, that you can service without powering OFF the library.

  • Page 197: Repairs

    2. Power OFF the library by toggling the power supply switch on both supplies to the OFF (O) position. If the library is processing queued requests, wait for library to finish the current library task and then turn OFF the power supply units. Restoring the Library to Normal Operation after Repairs 1.

  • Page 198: Replacement Procedures

    Replacement Procedures Replacing the library in a rack is the reverse process of removing the library from a rack. 1. With a person on each side of the library, lift the library from the work surface and slide the library into the rack. 2.

  • Page 199: Cartridges Released

    Figure 9-1. Cartridge magazine lock release 4. Insert a screwdriver, or a similar tool, into the lock release access hole and gently push the lock mechanism to release the lock and eject the cartridge magazines. Figure 9-2. Cartridges released 5. If the I/O Station is enabled, the lower cartridge magazine cannot be fully removed from the library.
  • Page 200 Figure 9-3. I/O Station enabled a. On the front panel, locate the access hole for the I/O Station locking mechanism below the I/O Station ( in Figure 9-4). Figure 9-4. I/O Station lock release access hole b. Insert the 2 mm hexagonal wrench, or a similar tool, into the lock release access hole and gently push to release the locking mechanism.

  • Page 201: Replacing A Power Supply Unit

    Replacing a Power Supply Unit Figure 9-5. Power supply unit The switch on the rear of each power supply unit ( in Figure 9-5) controls power for the library. Note: Power supply units remain powered ON when still connected to an ac source. The two power supply units provide redundancy and help ensure that the library does not lose power (and become inaccessible) if one of the power supply units should happen to fail.

  • Page 202: Replacement Procedure

    7-23. 8. Package the failed power supply in the same packaging that the new power supply was shipped to you in, and return to IBM. 9. Go to “End of Call” on page 7-26. Replacing the Library Control Blade (LCB) Figure 9-6.

  • Page 203: Removal Procedure

    7-23. 11. Package the failed Library Control Blade in the same packaging that the new Library Control Blade was shipped to you in, and return to IBM. 12. Go to “End of Call” on page 7-26. Chapter 9. Check, Adjust, Remove, and Replace Procedures...

  • Page 204: Adding A Tape Drive Canister

    Adding a Tape Drive Canister (Feature Code 4685) 3592 Drive Canisters (Models E05, E06, and EU6) can also be moved and installed in the TS3400 Tape Library from the following tape libraries: • 3584 (TS3500 Tape Library) • 3494 (3494 Tape Library) •...

  • Page 205: Replacing A Tape Drive Canister Or Fc 1663 Tape Drive Removal

    6. Grasp the drive canister handle ( in Figure 9-9) and carefully but firmly push the drive into position. Ensure that the connectors to the right correctly align and fully engage with the drive docking card. 7. Lower the locking lever ( in Figure 9-9) until it snaps into place.

  • Page 206: Replacement Procedure

    4. From the top menu of the Operator Panel, press the Down button to select Service Mode, and press Enter. 5. Press the Down button to select Drive Replacement, and press Enter. For information describing the function of this menu command, see “Replacing a Drive”...
  • Page 207 Note: • If a logical library label ( in Figure 9-9) is attached to the old drive, remove it from the old drive an attach it to the new drive. • The drive safety flaps must not be removed when installing the drive. The safety flaps will pivot up, out of the path when the drive is installed.

  • Page 208: Replacing The Front Bezel

    13. Package the failed tape drive in the same packaging that the new tape drive was shipped to you in, and return to IBM. 14. Go to “End of Call” on page 7-26. Removing the Drive Cover Plate When a library drive tray is empty, the tray should be covered at all times to prevent dust, dirt, and airborne particulates from entering the library enclosure to ensure maximum longevity of the library.
  • Page 209 Figure 9-11. Front bezel screw locations (1) 6. Remove the three screws located on the magazine cartridge tray frame ( Figure 9-11 and Figure 9-12) using a short-handled Phillips screwdriver. Figure 9-12. Front bezel screw locations (2) 7. Holding the sides of the front bezel ( in Figure 9-13), lift up and out from the bottom to remove the front bezel.

  • Page 210: Replacement Procedure

    Figure 9-13. Front bezel removal Replacement Procedure 1. To replace the front bezel, perform the steps to remove the bezel in reverse order. When placing the new bezel on the front panel of the library, three little clips along the bottom edge of the front bezel snap into place when the bezel is fitted correctly.

  • Page 211: Lcd Display Card Flat Cable Connector

    4. Manually remove and clearly label the cartridge magazines from the library. See “Unlocking Cartridge Magazines Manually” on page 9-4. 5. Remove the front bezel. See “Replacing the Front Bezel” on page 9-14. Note: Before removing the LCD display card, check for a loose flat cable connection that may be the cause of the problem.

  • Page 212: Replacement Procedure

    4. If requested, take the library online. See “Taking the Library Offline/Online” on page 7-23. 5. Package the failed LCD display card in the same packaging that the new LCD display card was shipped to you in, and return to IBM. 6. Go to “End of Call” on page 7-26. 9-18...

  • Page 213: Replacing The Drive Docking Card

    Replacing the Drive Docking Card The drive docking card is the connection interface between the library control circuit and the tape drives. Figure 9-17. Drive docking card Removal Procedure 1. Take the library offline. See “Taking the Library Offline/Online” on page 7-23. 2.

  • Page 214: Components Removed To Gain Access To Drive Docking Card

    T -W Figure 9-18. Components removed to gain access to drive docking card 4. Remove the five screws securing the drive docking card cover plate ( Figure 9-19). 9-20 TS3400 Tape Library Maintenance Information...

  • Page 215: Drive Docking Card Cover Plate

    Figure 9-19. Drive docking card cover plate 5. Remove the two cable connectors (Figure 9-20 and in Figure 9-21) on the right side of the drive docking card. Figure 9-20. Drive docking card connectors 9-21 Chapter 9. Check, Adjust, Remove, and Replace Procedures...

  • Page 216: Replacement Procedure

    4. If requested, take the library online. See “Taking the Library Offline/Online” on page 7-23. 5. Package the failed drive docking card in the same packaging that the new drive docking card was shipped to you in, and return to IBM. 6. Go to “End of Call” on page 7-26. 9-22...

  • Page 217: Replacing The Accessor Assembly

    Replacing the Accessor Assembly The Accessor assembly contains all the robotics of the library and is replaced as a single unit. Figure 9-22. Accessor assembly The Accessor assembly contains several electric motors that generate an electrical current when moved. Accordingly, the Library Control Blade must be removed to prevent damage due to induced voltages when moving the Accessor.

  • Page 218: Library Door Screw Locations

    8. On the front panel, remove the front bezel. See “Replacing the Front Bezel” on page 9-14. 9. Remove the five screws securing the library door ( in Figure 9-23) to the library frame. Figure 9-23. Library door screw locations 10.

  • Page 219: Accessor Flat Cable Connectors

    Figure 9-24. Accessor flat cable connectors Figure 9-25. Accessor flat cable connector lock tab 9-25 Chapter 9. Check, Adjust, Remove, and Replace Procedures...

  • Page 220: Accessor Flat Cable Connector Block

    Figure 9-26. Accessor flat cable connector block 13. Remove the screw ( in Figure 9-26) securing the flat cable connector block to the Accessor assembly, and lay the flat cable (Figure 9-27) out straight. Note: The flat cable runs along a plate on the lower right side of the library, passing underneath a metal flange on the Accessor assembly.

  • Page 221: Replacement Procedures

    4. If requested, take the library online. See “Taking the Library Offline/Online” on page 7-23. 5. Package the failed Accessor assembly in the same packaging that the new Accessor assembly was shipped to you in, and return to IBM. 6. Go to “End of Call” on page 7-26. 9-27...

  • Page 222: Replacing The Accessor Flat Cable Plate Assembly

    Replacing the Accessor Flat Cable Plate Assembly The Accessor flat cable forms the communication and control path between the Library Control Blade and the Accessor. The cable loops back upon itself lengthwise, on a plate assembly along the length of the library, as the accessor moves backward and forward accessing cartridge slots and loading/unloading the tape drives.
  • Page 223 T -W Figure 9-29. Library housing cover screw locations (1) T -W Figure 9-30. Library housing cover screw locations (2) 9-29 Chapter 9. Check, Adjust, Remove, and Replace Procedures...

  • Page 224: Lcd Display Card Cable Connector

    10. On the front panel, remove the front bezel. See “Replacing the Front Bezel” on page 9-14. 11. Disconnect the flat cable from the connector (Figure 9-31) on the right side of the LCD display card. Pull out the lock tab ( in Figure 9-32) on the front right side of the connector toward you using your fingernail and remove the flat cable.

  • Page 225: Flat Cable Clamps On Rear Of Library Door

    Note: Use caution when removing the screws securing the door to the front of the library frame and when opening the door. It is possible for the door and LCD panel display to be detached from the frame when the top cover is removed, damaging the LCD ribbon cable.
  • Page 226 Figure 9-35. Center pillar removal 15. On the right side of the library, remove the two screws securing the flat cable plate to the wall of the library. 9-32 TS3400 Tape Library Maintenance Information...

  • Page 227: Flat Cable Plate Screw Location (Side)

    Figure 9-36. Flat cable plate screw location (side) 16. On the back board assembly, disconnect the three flat cable connectors (Figure 9-37). Release the connector lock by pulling the lock tab ( Figure 9-38) on the left side of the connector towards you, and then withdraw the flat cable out of the connector.

  • Page 228: Back Board Flat Cable Connectors

    Figure 9-37. Back board flat cable connectors Figure 9-38. Back board flat cable connector lock tab 17. Unfasten the four white plastic cable clamps located around the tape drive housing (Figure 9-39). 9-34 TS3400 Tape Library Maintenance Information...

  • Page 229: Plastic Flat Cable Clamps

    Figure 9-39. Plastic flat cable clamps 18. Remove the screw securing the flat cable plate to the library floor ( Figure 9-40), pull the flat cable plate assembly forward a few millimeters and lift the assembly ( in Figure 9-40) out. 9-35 Chapter 9.

  • Page 230: Replacement Procedure

    Figure 9-40. Flat cable plate assembly removal Replacement Procedure 1. Remove the packaging from the replacement flat cable plate assembly. 2. To replace the flat cable plate assembly, perform the steps to remove the flat cable plate assembly in reverse order, taking the following points into account. •...

  • Page 231: Replacing The Back Board Assembly

    Replacing the Back Board Assembly The back board is an interface board between the power supply units, Library Control Blade, drive docking card, and the Accessor assembly robotics. Figure 9-41. Back board Removal Procedures 1. Take the library offline. See “Taking the Library Offline/Online” on page 7-23. 2.
  • Page 232 T -W Figure 9-42. Library housing cover screw locations (1) T -W Figure 9-43. Library housing cover screw locations (2) 9-38 TS3400 Tape Library Maintenance Information...
  • Page 233 9. Remove the power supply units. See “Replacing a Power Supply Unit” on page 9-7. 10. Remove the Library Control Blade. See “Replacing the Library Control Blade (LCB)” on page 9-8. 11. On the sides of the library, remove the four screws securing the center pillar ( in Figure 9-44) of the library frame, and remove the pillar.

  • Page 234: Supply Housing)

    Figure 9-45. Back board connectors (rear) 13. On the left side of the library, remove the spring (Figure 9-46) between the power supply housing and the cartridge magazine release plate. Important: Wear safety goggles when removing the spring. Figure 9-46. Cartridge magazine release plate spring 14.

  • Page 235: Cartridge Magazine Release Plate

    T -W Figure 9-47. Cartridge magazine release plate 15. Unhook the circuit wiring from the hook ( in Figure 9-47) located on the top of the power supply housing. 16. Disconnect the three flat cable connectors and the two pin connectors on the front of the back board (Figure 9-48).

  • Page 236: Back Board Connectors

    Figure 9-48. Back board connectors Figure 9-49. Back board flat cable connector lock tab 17. Remove the five screws securing the back board ( in Figure 9-50) to the power supply housing, and lift the back board out. 9-42 TS3400 Tape Library Maintenance Information...

  • Page 237: Replacement Procedure

    4. If requested, take the library online. See “Taking the Library Offline/Online” on page 7-23. 5. Package the failed back board assembly in the same packaging that the new back board assembly was shipped to you in, and return to IBM. 6. Go to “End of Call” on page 7-26. 9-43...

  • Page 238: Replacing The Library Chassis

    System Summary window of the Web User Interface and check against the latest firmware version at http://www-03.ibm.com/servers/storage/support. To update the library firmware, if necessary, see “Methods of Updating Firmware” on page 7-20. 7. Go to “End of Call” on page 7-26.

  • Page 239: Removing A Cartridge From A Drive Manually

    Removing a Cartridge from a Drive Manually Note: • Before using this procedure to recover a tape cartridge that fails to unload from a drive canister, you must have exhausted all other means of removing the tape cartridge from the drive. Use this procedure only if you cannot remove the tape cartridge by using any other means.

  • Page 240: Removal Procedure

    Removal Procedure 1. Remove the drive canister from the library. See “Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal” on page 9-11. Figure 9-51. Drive canister cradle screws 2. Remove the drive from the canister housing by performing the following steps: a.

  • Page 241: Drive Canister Bezel Screws

    The leader block is positioned in the take-up reel. After the procedure is complete, return the drive through your normal IBM parts channel. • “Tape Broken in Midtape” on page 9-51 – Tape appears to be on both the supply reel (inside the cartridge) and the take-up reel.

  • Page 242: Tape Spooled Off Supply Reel

    • “No Apparent Failure or Damage to Tape” on page 9-53 – There appears to be no damage or slack to the tape. After the procedure is complete, return the drive through your normal IBM parts channel. Tape Spooled Off Supply Reel Use this procedure if the tape has become unspooled inside the tape cartridge.

  • Page 243: Tape Pulled From Leader Pin Or Broken Near Leader Pin

    7. Continue spooling tape into the cartridge until the tape is taut and remains within the flanges of the tape guiding rollers. Ensure that you do not stretch or scratch the tape. 8. Reassemble the drive by reversing Step 5 on page 9-47. 9.

  • Page 244: Components

    Table 9-4. Gear train identification Component Gear or Part Name Loader motor worm gear Cartridge loader tray guide bearing Rotator stub Threader motor worm gear Threader intermediate gear Threader mechanism gear Aluminum bracket Loader mechanism gear 1. From the left side of the drive, pull out tape from the take-up reel. Note: If there is more than approximately 0.6 m (2 ft) of tape on the take-up reel, go to “Tape Broken in Midtape”...

  • Page 245: Tape Broken In Midtape

    See “Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal” on page 9-11. 13. Repack and return the failed drive through your IBM parts network. Tape Broken in Midtape Note: The term ‘midtape’...

  • Page 246: Tape Tangled Along Tape Path

    7. Turn the supply reel clockwise, carefully guiding the mended portion of the tape to wind around the hub of the supply reel located inside the cartridge. Continue spooling tape into the cartridge until the tape is taut. The tape must remain within the flanges of the tape guiding rollers.

  • Page 247: No Apparent Failure Or Damage To Tape

    See “Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal” on page 9-11. 15. Repack and return the failed drive through your IBM parts network. No Apparent Failure or Damage to Tape Use this procedure if you cannot see a failure or there does not seem to be any damage to the tape.
  • Page 248 See “Replacing a Tape Drive Canister or FC 1663 Tape Drive Removal” on page 9-11. 14. Repack and return the failed drive through your IBM parts network. 9-54 TS3400 Tape Library Maintenance Information...

  • Page 249: Chapter 10. History Of Service Activity

    Chapter 10. History of Service Activity Table 10-1. Service activity Service Date Parts Exchanged Description of Service Activity Representative 10-1 © Copyright IBM Corp. 2008...
  • Page 250 Table 10-1. Service activity (continued) Service Date Parts Exchanged Description of Service Activity Representative 10-2 TS3400 Tape Library Maintenance Information...
  • Page 251 Table 10-1. Service activity (continued) Service Date Parts Exchanged Description of Service Activity Representative 10-3 Chapter 10. History of Service Activity...
  • Page 252 Table 10-1. Service activity (continued) Service Date Parts Exchanged Description of Service Activity Representative 10-4 TS3400 Tape Library Maintenance Information...

  • Page 253: List

    6025 Rack Mount Kit with 2 RML line cords 7004 Additional Cartridge Magazine 8109 3592 Cleaning Cartridge 8802 Attachment to IBM Storage Systems TS1120 Tape Controller 9014 (3592 C06 Controller) 3592-E05 Tape Drive 9685 3592-E06 Tape Drive 9691 Encryption Configuration...

  • Page 254: Power Supply Unit

    Table 11-2. Library field replaceable units (FRU) (continued) Description FRU Part Number Accessor flat cable plate 23R9379 Power supply unit 95P5098 Library Control Blade (LCB) 95P5096 LCD Display card assembly 95P5097 Front bezel, including mounting screws 23R9381 Drive docking card (DDC) 23R9387 Back board assembly 23R9388...

  • Page 255: Power Cords And Receptacles

    Power Cords and Receptacles Figure 11-1 shows the plugs that are used by the power cords in Table 11-3. Match the index number that is beside each plug to the index number in the table. Figure 11-1. Types of power cord receptacles 11-3 Chapter 11.
  • Page 256 Table 11-3. Power cords Description, Feature Code Index Number in Plug Standard Reference Country or Region (FC), and Part Number (PN) Figure 11-1 US/Canada NEMA 5-15P Aruba, Bahamas, Barbados, Bermuda, Bolivia, Brazil, • 2.8 m, 125V Canada, Cayman Islands, • FC 9800 Colombia, Costa Rica, •...
  • Page 257 Table 11-3. Power cords (continued) Description, Feature Code Index Number in Plug Standard Reference Country or Region (FC), and Part Number (PN) Figure 11-1 France, Germany CEE 7 - VII Afghanistan, Algeria, Andorra, Angola, Aruba, • 2.8 m, 250V Austria, Belgium, Benin, •...
  • Page 258 Table 11-3. Power cords (continued) Description, Feature Code Index Number in Plug Standard Reference Country or Region (FC), and Part Number (PN) Figure 11-1 Switzerland SEV SN 416534 Liechtenstein, Switzerland • 2.8 m, 250V • FC 9828 • AAS PN 39M5158 •...
  • Page 259 Table 11-3. Power cords (continued) Description, Feature Code Index Number in Plug Standard Reference Country or Region (FC), and Part Number (PN) Figure 11-1 Korea HV** KS C8305, K60884-1 Korea • 2.8 m, 250V • FC 9844 • AAS PN 39M5219 •...
  • Page 260 11-8 TS3400 Tape Library Maintenance Information...

  • Page 261: Host

    Table 12-1. Device driver types If you are… Then… Using an IBM device Refer to the IBM Tape Device Drivers Installation and User’s Guide driver (GC27-2130) for problem determination information specific to your host operating system. Visit ftp://ftp.software.ibm.com/storage/ devdrvr/Doc/ to download the latest version of the manual.

  • Page 262: Scsi Sense Data Definition

    TAPE_ERR2, it could also be caused by a library failure. The ASC/ASCQ points to a “Mechanical Positioning Error” while attempting a “Move Medium” command (“A5”). For more information about Sense Data, refer to the IBM System Storage TS3400 Tape Library SCSI Reference. 12-2 TS3400 Tape Library Maintenance Information...

  • Page 263: Tape Drive

    Class: Type: PERM Resource Name: smc0 Resource Class: tape Resource Type: 3577 Location: P1.1-I3/Q1-W5003013D38321011-L1000000000000 VPD: Manufacturer....IBM Machine Type and Model..3577-TL Serial Number....0000000F00341003 Device Specific.(FW)..0009 Description TAPE DRIVE FAILURE Probable Causes TAPE DRIVE Failure Causes TAPE TAPE DRIVE Recommended Actions...

  • Page 264: Error

    The fact that a FID was listed (“86”) defines the failure as “The drive detected a drive hardware or media fault”. In this case, the FID should be followed to make a repair. For more information about Sense Key and ASC/ASCQ fields, refer to the IBM System Storage TS3400 Tape Library SCSI Reference.

  • Page 265: Retrieving From A Sun System

    Table 12-4. Sense data example 2 Description Byte 0 of Library Sense Data (Valid Data). Sense Key (in this case Hardware Error). 5300 ASC/ASCQ (additional sense code/additional sense code qualifier). FID (FRU identification number). In this case, a Drive Hardware or Media problem. Retrieving from a Sun System The Sun System provides information when an error occurs on a tape drive or library in system-errolog /var/adm/messages.
  • Page 266 12-6 TS3400 Tape Library Maintenance Information...

  • Page 267: Appendix A. Encryption Sense Data

    Potential causes: EKM software problem, problem with the key store (loss of network connection to the key store, hardware problem with the key store), or an undefined key label. © Copyright IBM Corp. 2008...
  • Page 268 Table A-1. Encryption sense data (continued) ASCQ Description Impact Explanation Customer Action Required Encryption - Key This is not an error (if the tape If this sense is associated with Required drive and proxy are a job failure: Verify that the configured correctly).
  • Page 269 Table A-1. Encryption sense data (continued) ASCQ Description Impact Explanation Customer Action Required Encryption - Key This is not an error (if the tape none - key translation has Translate drive and proxy are been requested (in-band) configured correctly). It is sense data used to initiate a key translation request to the application/system key path.
  • Page 270 Table A-1. Encryption sense data (continued) ASCQ Description Impact Explanation Customer Action Required Encryption - Key usage error. An invalid Retry the command if Unauthorized Request Drive Session Key (dSK) was necessary. This sense may be - dSK used or a valid dSK was used reported following the service incorrectly.
  • Page 271 Table A-1. Encryption sense data (continued) ASCQ Description Impact Explanation Customer Action Required Encryption - The tape drive received a Retry the command if Unsupported Type corrupted or unrecognized necessary. If the problem message from the EKM. The persists, verify the EKM and most likely causes are an drive code versions are EKM code bug or...
  • Page 272 Table A-1. Encryption sense data (continued) ASCQ Description Impact Explanation Customer Action Required Encryption - Data The tape drive was unable to Retry the command using the Read Decryption decrypt data using an encryption key that was used Failure application-provided key. The when the cartridge was probable cause is use of the written.

  • Page 273: Accessibility

    HTML version of the customer documentation successfully. Features These are the major accessibility features for the HTML version of the IBM System Storage TS3400 Tape Library Maintenance Information: • You can use screen-reader software and a digital speech synthesizer to hear what is displayed on the screen.
  • Page 274 TS3400 Tape Library Maintenance Information...

  • Page 275: Notices

    The materials at those web sites are not part of the materials for this IBM product and use of those web sites is at your own risk.

  • Page 276: Electronic Emission Notices

    IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

  • Page 277: European Union (Eu) Electromagnetic Compatibility Directive

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to European Standard EN 55022.

  • Page 278: Avis De Conformité À La Réglementation D'industrie Canada

    Wohnbereich Funkstörungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen durchzuführen und dafür aufzukommen.” Anmerkung: Um die Einhaltung des EMVG sicherzustellen, sind die Geräte wie in den IBM Handbüchern angegeben zu installieren und zu betreiben. TS3400 Tape Library Maintenance Information...
  • Page 279 A code representing characters by sets of AH. Authentication Header parallel bars of varying thickness and separation which are read optically by transverse scanning. AIX. Advanced Interactive Executive. IBM’s ® implementation of the UNIX operating system. The bar code label. Paper bearing a bar code and having an RS/6000 system, among others, uses AIX as it’s...
  • Page 280 boot. To load the first piece of software that starts the command. A control signal that initiates an action or library. the start of a sequence of actions. browser. A client program that initiates requests to a compact disc (CD). A disc, usually 4.75 inches in Web server and displays the information that the server diameter, from which data is read optically by means of returns.
  • Page 281 DH group. Diffie-Hellman group. encryption key manager (EKM). A Java software DIAG. Diagnostic section of maintenance information program that assists IBM-encrypting tape drives in manual. generating, protecting, storing, and maintaining encryption keys that encrypt information written to and differential. See High Voltage Differential (HVD).
  • Page 282 Located within the library, a data-storage device that tape drives. controls the movement of the magnetic tape in an IBM TotalStorage System Storage Tape Cartridge. The drive FP. File protect.
  • Page 283 MB. Mega Byte (usually expressed as data rate in of addresses available for networked devices. MB/s or MB/second). ITDT. IBM TotalStorage Diagnostic Tool. media capacity. The amount of data that can be contained on a storage medium, expressed in bytes of ITST.
  • Page 284 microcode represents microinstructions used in a OPER. Operation. product as an alternative to hard-wired circuitry to ov. Over voltage. implement certain functions of a processor or other system component. overrun. Loss of data because a receiving device is unable to accept data at the rate it is transmitted. MIM.
  • Page 285 SCSI. Small computer system interface. segment. A part. rack. A unit that houses the components of a storage sel. Select. subsystem, such as the library. serialize. To change from parallel-by-byte to rackmount kit. A packaged collection of articles used serial-by-bit. to install the rack mounted version of the library.
  • Page 286 Tape encryption is set up used by functional areas of the drive, and information implicitly through the IBM device driver. required for manufacturing, RAS, and engineering. tachometer, tach. A device that emits pulses that are word.
  • Page 287 7-21 Field Replaceable Unit (FRU) 11-2 media test 7-6 updating library firmware 7-20 normal R/W test 7-6 updating using ITDT 7-22 Operator Panel 7-6 updating using QTAUPDDV 7-22 performance R/W test 7-6 © Copyright IBM Corp. 2008...
  • Page 288 Flat Cable Plate, Accessor 3-8, 9-28 installation 6-1 downloading operator Field Replaceable Unit (FRU) 11-2 attaching clip-on bezels 6-17 interventions 7-13 removal procedure 9-28 cartridge magazines 6-5 downloading trace data 7-15 replacement procedure 9-36 connecting network cable 6-21 downloading usage statistics 7-12 foot pads, attaching 6-10 connecting power cord 6-20 error codes 1-1, 1-5...
  • Page 289 lock release 3-9 path failover 2-11 replacing drives lower 2-3 performance R/W test drive Operator Panel 7-7 status display 4-2 diagnostics 7-6 reporting library problems 7-1 unlocking 9-4 Picker 2-10, 3-7 reseating cables 7-23 upper 2-3 access time 2-16 restarting library 7-25 maintenance bar code reader 2-10 restoring library to normal operation after...
  • Page 290 Sun System offloading to drive dumps Windows checking channel attachment 8-31 using NTUTIL 8-7 unlocking offloading dumps using Port 0 LED 2-8 I/O Station 9-4 TAPEUTIL 8-5 Port 1 LED 2-8 magazines 9-4 updating microcode using Power LED 2-8 unlocking cartridge magazines 9-4 TAPEUTIL 8-17 removal 2-12 updating firmware 7-20...
  • Page 291 IBM business partner, or your authorized remarketer. When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 292 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line GA32-0572-03 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
  • Page 294 Part Number: 45E5263 Printed in USA GA32-0572-03...

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