Troubleshooting; How The Library Reports Problems Library Error Message Content - IBM TS2900 Setup, Operator, And Service Manual

Troubleshooting

"How the library reports problems"
"Library error message content" on page 130
"Diagnosing a problem" on page 130
"Isolating problems" on page 133
"Installation and configuration problems" on page 135
"Interpreting front panel LEDs" on page 136
"Reseating cables" on page 137
"Emailing logs" on page 137
The TS2900 Tape Autoloader is a customer replaceable unit (CRU). The customer is responsible for the
setup and maintenance of the library. Warranty replacement of the TS2900 Tape Autoloader, if required, is
provided by exchanging the old unit with a new unit. The customer is charged for onsite service if a
service contract is not in place.
When an error occurs during operation of the library, the library stops the current operation and displays
an error code on the Operator Panel. Unless otherwise noted, try to resolve the problem by cycling power
to the library and retrying the last operation.
Note: When power cycling the library, wait 10 seconds after the power is switched OFF before the library
is powered ON again.
Before you place a service call or inform IBM Technical Support, observe the LEDs on the front panel and
error messages on the Operator Panel to determine exactly which part is failing. See "Interpreting front
panel LEDs" on page 136. If the LEDs on all components are functioning properly, see "Diagnosing a
problem" on page 130.
How the library reports problems
The library uses advanced problem detection, reporting, and notification technology to alert customers of
problems as soon as they occur. It completes numerous self-tests to monitor the library's temperature,
voltage and currents, and standard library operations. These tests monitor the library when the library is
powered ON, and during normal operation when the library is idle.
If the test detects a problem, the library generates a message that identifies which component is likely
causing the problem. The library's Error LED and Attention LED might turn ON to indicate an abnormal
state. If the problem is not severe, the Attention LED turns ON and the library continues to provide full
functionality to the library. If the problem is not recoverable, the Error LED turns ON and an error
message is displayed on the Operator Panel.
When the library generates an attention event or an error event, support staff can be notified immediately
by setting up email event notification or SNMP trap notification. The type of event that generates email
notification or SNMP trap notification can be selected to limit the number of events to a specific priority
level.
Customers can frequently resolve a simple problem themselves by with the information found in
"Diagnosing a problem" on page 130. If the problem is unrecoverable, the customer must contact IBM
Technical Support (see "Contacting IBM technical support" on page 139).
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