Service Procedures; The Ibm Tape Diagnostic Tool (Itdt) . Contacting Ibm Technical Support - IBM TS2900 Setup, Operator, And Service Manual

Service procedures

"The IBM Tape Diagnostic tool (ITDT)"
"Contacting IBM technical support"
The IBM Tape Diagnostic tool (ITDT)
ITDT is a tool with multifunction capability and is a quick, convenient, and efficient method for drive
firmware updates. It can also assist with drive dump retrievals.
Some of the capabilities of this tool:
v Runs quick or extended diagnostic procedures on tape drives. If the library is online to the server/host
where the tool is, ITDT communicates with the drive through the library to load and unload a test
cartridge.
v Retrieves firmware memory dumps from tape drives and libraries.
v Completes a firmware update on tape drives or libraries. See the note about library firmware updates.
v Tests the performance of the environment by completely writing a cartridge and measuring
performance.
v Retrieves and displays cartridge information.
v Verifies the encryption environment.
v Does not require special device drivers.
v Is available for most major platforms. Scans the host interface and finds and displays for selection all
IBM LTO devices. The tool does not display non-IBM devices.
The IBM Tape Diagnostic tool (ITDT) v4.1 is available as a command-line utility and a graphical user
interface (GUI) version.
v The IBM Tape Diagnostic Tool (ITDT) is a command-line utility. Start it by entering the executable
command from the directory where the tool is located. The Help feature gives a brief explanation of
each function and shows the required syntax.
v The IBM Tape Diagnostic Tool (ITDT) is a GUI version for Microsoft Windows. Microsoft Windows XP
and Microsoft Windows Server 2003 (IX86, 32-bit) are supported.
Note: Be sure that you have the most current version of ITDT if you are updating firmware on a recent
drive type. Before ITDT is used, verify that your library host operating system is at the latest released
level. This verification ensures optimum read/write operations for diagnostic procedures.
Note: The earlier Tape Products (3580 GEN1 and GEN2, 3581, 3582, and 3583 Products) are not
supported by this version of ITDT but are still supported by the older version of ITDT v1.2.
Note: If the library has a BCR (Barcode Reader) that requires 9.00 or greater firmware, the Update
function stops with an error code of "Unexpected Data" if you attempt to downgrade the library
firmware.
To download the ITDT tool and instructions for using the tool, visit http://www-03.ibm.com/servers/
storage/support/.
Contacting IBM technical support
Before you call IBM technical support, complete the following steps.
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