How The Library Reports Problems; Operator Intervention Messages - IBM TS3310 Maintenance Information

Station for importing and exporting data cartridges, and several columns of fixed
storage space. You can control the library using its LCD Operator Panel, or by
using the remote Web User Interface.
An expansion module provides a configurable I/O Station and additional space for
tape drives and fixed tape storage.

How the Library Reports Problems

This library uses advanced problem detection, reporting, and notification
technology to alert customers of problems as soon as they occur. It performs
numerous self-tests to monitor the library's temperature, voltage and currents, and
standard library operations. These self-tests are performed each time the library is
powered ON, and during normal operation when the library is idle.
If the self-test detects a problem, the library generates a service report, or Operator
Intervention, that identifies which component is likely causing the problem. The
library's LEDs may also turn ON, OFF, or blink to indicate an abnormal state. If
the problem is not severe, the library continues to provide full functionality to all
unaffected logical libraries.
When possible, the library provides instructions for resolving problems. These
instructions appear on the library's Operator Panel.
Note: If resolution of the problems includes instructions to open an Access Door,
Customers can frequently resolve a simple problem themselves by using the
information found in Chapter 1, "Start Service," on page 1-1. If the problem
involves a field replaceable unit (FRU), the customer must contact IBM Technical
Support . Only qualified service technicians can service FRUs.

Operator Intervention Messages

From the Tools menu on the Operator Panel, you can view all of the library
operator interventions. This view lists all of the library operator interventions in
the order in which they were created starting with the most recent. Each message
contains a Service Action Ticket (SAT) code (see "Service Action Tickets" on page
6-1) and an explanation of what error the library encountered. You can navigate
resolution details from this screen as well (see "Diagnostic Resolutions" on page
6-60). Before replacing a library component, closing a ticket, or contacting IBM
Technical Support, refer to Chapter 1, "Start Service," on page 1-1 for additional
help on resolving the problem.
Important: It is recommended that Service Action Tickets not be allowed to
Before ordering a CRU replacement part, observe the LEDs on all library
components to determine exactly which part is failing. See "Interpreting LEDs" on
page 7-16 for more information.
7-2
TS3310 Tape Library Maintenance Information
an Access Door must be opened and closed to clear the error and to enable
the robotics to function properly.
accumulate in the Operator Intervention reports. After an incident has
been resolved or repaired, the Service Action Ticket should be closed.