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Chapter 4. Problem solving
When an error occurs on the library, you need to determine if it is a problem with
the library or if it is the network or host applications. The following chart will help
you rule out network and connectivity issues. See "Troubleshooting the library
hardware" on page 40 for more information.
Resolving library errors
When an error occurs, the front panel will display an error message that indicates
the problem. Use the following steps to resolve the problem.
1. From the screen with the error message or the Hard error log, select More.
2. Record all information from this screen, including the error code number, field
3. Record the list of actions on this and any subsequent screens. To retrieve
4. Perform the actions in the order presented. Continue with each successive
5. If the problem persists after implementing all of the recommendations
The status bar on the front panel display shows a reverse video reminder of the
drive or library fault that caused the log entry. You might clear this reminder by
viewing either the Library hard error log, or Drive log screens.
The library reminder will also be set if the library partial availability status
changes. You can clear this reminder by viewing the LIbrary status menu.
Access the error logs by using the following menu paths:
v To view library hard errors, select Main menu, then select Information, then
v To view media event errors, select Main menu, then select Information, then
v To view library status, select Main menu, then select Information, then select
Clearing the failed state
When the library records a hard error, the library status icon in the front panel
display is set to Failed. This state can be cleared (to either Healthy or Partially
Available) by one of the following steps.
v Running the Recalibrate library test.
v Turn the library off, then on again.
Clearing the partial availability state
The Partially available state is caused by one or more of the problems listed in the
table below. The library is still partially functional when in this state.
© Copyright IBM Corp. 2001
replaceable unit (FRU) numbers, error code qualifier, sequence number, and
anything other information presented, and then select More.
information, view the latest entry in the hard error log.
action until the problem is isolated. Do not continue with subsequent actions
after the problem has been isolated.
presented on the front panel display, contact your service representative (see
"Chapter 2. Operation" on page 19).
select Library information, and then select Hard error log.
select Drive information, and then select Event log.
Library information, and then select Library status.
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