Chapter 1. Start Service; Troubleshooting - IBM System Storage TS3400 Tape Library Maintenance Information

Chapter 1. Start Service

"Troubleshooting" on page 1-1
"Error Codes" on page 1-5
"Web User Interface Error Messages" on page 1-17
"Trap Definitions (Types)" on page 1-19
"TapeAlert Flags" on page 1-20
"Sense Data" on page 1-25
"Tape Drive FRU ID (FID) Data" on page 1-33
When you are ready to service the library, determine whether you will need to take
the library offline (see "Preparing the Library for Repairs" on page 9-2). If so, contact
the library administrator (customer) and ask them to complete or cancel any jobs that
are in the queue. When all library/drive activity is complete, take the library offline
(see "Taking the Library Offline/Online" on page 7-23).

Troubleshooting

Problem Area If...
Library Installation You need instructions
during installation...
Error Message The library issues an Error
Code...
You will know when an
Error Code has been issued
when the Alarm or Error
LED to the left of the
Operator Panel screen turns
ON, or by e-mail notification
if this feature is enabled.
© Copyright IBM Corp. 2008
"Library Error Codes" on page 1-5
"Drive Error Codes" on page 1-15
"TapeAlert Flags Supported by the Library" on page 1-20
"TapeAlert Flags Supported by the 3592 Tape Drive" on
page 1-21
"Sense Key Definitions" on page 1-26
"Library Sense Data" on page 1-27
"Tape Drive Sense Data" on page 1-28
Then...
See Chapter 6, "Installing the Library," on page 6-1.
1. Check the error message on the Operator Panel. If you
encounter an error code, see "Error Codes" on page 1-5.
2. Check the status of the cartridges, accessor, and drives
through the view window.
a. Check that all cartridges are completely inserted and
secured in the correct orientation.
b. Check that no cartridge or foreign object is laying on the
bottom of the library.
c. Check the drive status.
3. Power OFF the library.
4. Check that the drive canisters are seated properly in the
library.
5. Power ON the library.
1-1