Troubleshooting Tables; Cd/Dvd Drive Problems - IBM x3690 X5 Service Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find a solution to the problem in these tables, see "DSA messages"
on page 82 for information about testing the server and "Running the DSA Preboot
diagnostic programs" on page 81 for additional information about running DSA
Preboot program that is stored in integrated USB memory on the server. For
additional information to help you solve problems, see Chapter 1, "Start here," on
page 1.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is
4. Reinstall the new software or new device.

CD/DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Symptom
The CD-ROM/DVD-ROM drive
is not recognized.
50
System x3690 X5 Types 7147, 7148, 7149, and 7192: Problem Determination and Service Guide
the light path diagnostics LEDs (see "Light path diagnostics" on page 67).
running correctly (for information about using DSA, see "DSA messages" on
page 82.
Action
1. Make sure that:
v The SATA connector to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained service technician only) Replace the system board.