Q: What Is The Default Administrator Username And Password To Log In To The Sn100; Q: I Forgot The Administrator Password. What Should I Do; Q: Why Is It That I Can Ping Outside Hosts, But Not Access Internet Web Sites; Q: Why Can't I Call Out From The Sn100 - Patton SmartNode SN101/1JS/E User Manual

SmartNode 100 Series ATA User Manual D • FAQ List
Q: What is the default administrator username and password to log in to the
SN100?
A: The default username is admin, and the default password is also admin to log in to the ATA. For security,
you should change the password to protect your ATA against hacker attacks.
Default Wan Port Access type is DHCP Client
LAN Port IP Address is 192.168.1.1.
Logging Web User Interface, open the Web browser (Microsoft Edge, Google Chrome, etc.), then input IP
address.

Q: I forgot the administrator password. What should I do?

A: Press the reset button on the rear panel for at least 5 seconds to return all settings to default factory values.
Then you can use the default username: admin, and password: admin to log in.

Q: Why is it that I can ping outside hosts, but not access Internet Web sites?

A: Verify the DNS server settings on your PC. You should get the DNS servers settings from your ISP. If your
PC is running a DHCP client, remove any DNS IP address setting. As the router will assign the DNS settings
to the DHCP-client-enabled PC.
Q: What is the maximum number of IP addresses that the DHCP server of
the gateway can assign to local PCs?
A: The built-in DHCP server can support 253 IP addresses for local network usage.

Q: Why can't I call out from the SN100?

A: Verify that the SN100 is registered SIP Proxy Server (ITSP), and verify that your Internet works fine. The
SN100 can't make a call without Internet or a SIP account provided by ITSP. You must have a SIP account or
know the other ATA/gateway IP/domain name, before you can make a VoIP call.

Q: Why can't I use the Web Interface to configure the SN100?

A: Verify that your PC connects the SN100 LAN port, or PC and SN100 with the same subnet. If your PC
isn't on the same subnet, you will not be able to log into the SN100 Web interface.

Q: Why does one-way talk happen?

A: Usually, one-way talk occurs when different codecs are used between VoIP devices making the call. Make
sure both calling parties are using the same codec.

Q: Why can't I call out when the SN100 under the NAT?

A: Most VoIP products have problem in NAT Pass through. By SIP, there are many NAT Pass through Func-
tion can solve 80% NAT Problem. You can choose STUN/Outbound Proxy/ Symmetric RTP to Pass through
NAT, you don't set any other setting (DMZ/Virtual Server) by router side. If you use STUN/Outbound Proxy,
you must have a STUN/Outbound Proxy Server to support. If they can't pass NAT, please open the DMZ/Vir-
tual Server by Router/NAT/Firewall.

Q: What is the default administrator username and password to log in to the SN100?

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