HySecurity StrongArmPark DC Programming And Operations Manual page 75

Alert/Fault/Error
Display
MASTER-SLAVE COM ERROR 4
No display ERROR 5
MENU CHECKSUM ERROR 7
RPM SENSOR ERROR 8
BATT DISCONNECT ERROR 9
www.hysecurity.com © 2017
Table 8: Troubleshooting Codes
Type Buzzer
3 chirps/s The Smart DC Controller detects a
once per communication error between master and
minute slave in a dual gate installation. Several
possible causes:
• Master/Slave communication cable has
not been installed correctly.
• Master/Slave not configured properly
through the Installer Menu.
• Operator not properly earth grounded.
• Master/Slave communication cable
installed in same conduit as high-
voltage AC power.
• One operator does not have power
applied to it.
• One operator may have a different
software version.
3 chirps/s The display provides no indication of this
once per error, but it can appear in the S.T.A.R.T. log
minute and means that the Smart DC Controller
has detected a serious internal error.
2 chirps/s Software issue exists that may require
every 15s factory reset. Corrupt software or data.
3 chirps/s RPM sensor disconnected. Motor Encoder
once per or wires are damaged or unplugged.
minute
3 chirps/s The Smart DC Controller cannot identify
when battery connection. The batteries are
detected disconnected or a wiring fault exists.
Automatically resets after one minute.
Possible Cause
Troubleshooting
Suggested Corrective Action
1. Correct communication cable.
2. Verify that each operator is
configured properly through the
Installer Menu. One operator
must be set as Master and the
other as Slave using the Installer
Menu.
3. Install ground rod per NEC/
NFPA standard.
4. Install separate conduit for
communication cables.
5. Ensure AC power is present at
both operators and all power
switches are ON.
6. Check software version in
operators by pressing RESET.
Make sure both operators are
running the same software
version.
1. Report any instance of this error
to HySecurity Technical Support.
2. Turn both power switches off to
reset software.
3. Use S.T.A.R.T. to update the
operator to the most current
software version.
4. Replace Smart DC Controller.
Call HySecurity Technical Support
for assistance.
Check wiring from the motor to the
Smart DC Controller board.
Smart DC operators ship with a wire
disconnected to prevent battery
drain.
1. Ensure the red wire's spade
connector in the upper left
corner of the control box is
plugged in.
2. Correct any issues with battery
wiring.
3. Check the 35 amp fuse on the
circuit board. If blown, replace
it.
MX3650-01 Rev. D 65