Packing And Returning Components; Returning A Hardware Component To Juniper Networks, Inc; Chapter 22 Packing And Returning Components - Juniper ACX500 Hardware Manual

CHAPTER 22

Packing and Returning Components

Returning a Hardware Component to Juniper Networks, Inc.

Copyright © 2016, Juniper Networks, Inc.
Returning a Hardware Component to Juniper Networks, Inc. on page 185
Packing the ACX Series Router for Shipment on page 186
Guidelines for Packing Hardware Components for Shipment on page 187
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
http://www.juniper.net/support/
1-408-745-9500 (from outside the United States).
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
.
or at 1-888-314-JTAC (within the United States) or
185