Appendix A Troubleshooting And Maintenance; Overview; Before You Begin - High End Systems studio spot User Manual

Appendix A
Troubleshooting and Maintenance
In this appendix you will:
fill out a technical support checklist (A-2)
learn how to acquire technical support (A-2)
troubleshoot problems (A-3)
perform self-tests (A-9)
replace the lamp (A-10)
optimize the lamp (A-12)
clean the fixture (A-13)
upload software (A-14)

Overview

This appendix provides directions for troubleshooting problems that may
be preventing you from operating Studio Spot properly. It also includes
instructions for properly maintaining your fixture.
Before calling technical support, follow the recommended procedures in
this appendix to diagnose and solve many hardware and software
problems.
If the procedures in this appendix do not solve your problem and you need
to call for assistance, please provide the support technician with the
information outlined in the "Support Checklist" in this appendix.
If you need to return your fixture for warranty or non-warranty service,
please follow the procedures outlined in "Returning an Item Under
Warranty for Repair" on page iv.

Before You Begin

Before you begin, read and understand the following warnings:
1. Do not submerse in liquid! If any liquid has been spilled on or into the
fixture, contact High End Systems technical support before attempting to
service the fixture.
2. There are no user serviceable parts inside the top box. Servicing should
only be conducted by a qualified technician.
3. High Voltage! Touching internal electrical components can result in
electric shock!
4. Disconnect the fixture from power before servicing.
5. Exterior surfaces can reach 200° C and interior surfaces can exceed 250°
C. Allow the fixture to cool for five minutes before touching any surface.
6. Always wear hand and eye protection when servicing the fixture.

Appendix A Troubleshooting and Maintenance

2
A-1