Warranty Information - High End Systems studio spot User Manual

Warranty Information

Limited Warranty
Unless otherwise stated, your product is covered by a two year parts and labor limited
warranty. Dichroic filters and Lithopatterns® are not guaranteed against breakage or
scratches to coating. It is the owner's responsibility to furnish receipts or invoices for
verification of purchase, date, and dealer or distributor. If purchase date cannot be pro-
vided, date of manufacture will be used to determine warranty period.
Returning an Item Under Warranty for Repair
It is necessary to obtain a Return Material Authorization Number (RMA#) from your
dealer/point of purchase BEFORE any units are returned for repair. The manufacturer will
make the final determination as to whether or not the unit is covered by warranty.
Lamps are covered by the lamp manufacturer's warranty.
Any Product unit or parts returned to High End Systems must be packaged in a suitable
manner to ensure the protection of such Product unit or parts, and such package shall
be clearly and prominently marked to indicate that the package contains returned
Product units or parts and with a Return Material Authorization (RMA#) number.
Accompany all returned Product units or parts with a written explanation of the alleged
problem or malfunction.
Please note: Freight Damage Claims are invalid for fixtures shipped in non-factory boxes
and packing materials. Ship returned items to 2227 Braker Lane, Austin, Texas 78758.
Freight
All shipping will be paid by the purchaser. Items under warranty shall have return
shipping paid by the manufacturer only in the Continental United States. Under no
circumstances will freight collect shipments be accepted. Prepaid shipping does not
include rush expediting such as air freight. Air freight can be sent customer collect in the
Continental United States.
REPAIR OR REPLACEMENT AS PROVIDED FOR UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. HIGH END SYSTEMS, INC. MAKES NO
WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCT, AND
HIGH END SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. HIGH END SHALL NOT BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, INCLUDING LOST PROFITS,
SUSTAINED OR INCURRED IN CONNECTION WITH ANY PRODUCT OR CAUSED BY
PRODUCT DEFECTS OR THE PARTIAL OR TOTAL FAILURE OF ANY PRODUCT
REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT,
(INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR
NOT SUCH DAMAGE WAS FORESEEN OR UNFORESEEN.
Warranty is void if the product is misused, damaged, modified in any way, or for
unauthorized repairs or parts. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
iv Studio Spot User's Manual