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This chapter describes how to install Auto Service Request (ASR) for Exalogic
machines.
It contains the following topics:
•
About Oracle Auto Service Request (ASR)
•
Recommended Configuration
•
Before You Begin
•
Prerequisites for Installing ASR Manager
•
Install ASR Manager on a Standalone System
•
Register the ASR Manager
•
Activate ILOM for Exalogic Compute Nodes
•
Activate the Storage Appliance
•
Approve and Verify ASR Activation for Exalogic Machine Assets
18.1 About Oracle Auto Service Request (ASR)
Auto Service Request (ASR) is a secure, scalable, customer-installable software feature
of warranty and Oracle Support Services that provides auto-case generation when
common hardware component faults occur. ASR is designed to enable faster problem
resolution by eliminating the need to initiate contact with Oracle Support Services for
common hardware component failures, reducing both the number of phone calls
needed and overall phone time required. ASR also simplifies support operations by
using electronic diagnostic data. Easily installed and deployed, ASR is completely
controlled by you, the customer, to ensure security. ASR is applicable only for
component faults. Not all component failures are covered, though the most common
components (such as disk, fan, and power supplies) are covered.
Install the ASR Software
Note:
ASR is not a replacement for other monitoring mechanisms, such as SMTP and
SNMP alerts, within your data center. It is a complementary mechanism that
expedites and simplifies the delivery of replacement hardware. ASR should
not be used for downtime events in high-priority systems. For high-priority
events, contact Oracle Support Services directly.
18
Install the ASR Software 18-1
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