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15 Problem Solving
Unable to Send a Scanned Document over the Network (FTP/SMB)
15
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If you cannot send a scanned document over the network, identify the symptom in the
following table to perform the remedy.
Symptom
A Transmission
Unable to transmit because
Report - Job
of the error.
Undelivered is
output.
Unable to send
The server is not correctly
data over the
specified.
network.
The save destination is not
correctly specified.
When SMB is selected, the
shared name is not correctly
specified.
When SMB (UNC Format) is
selected, the save
destination is not correctly
specified.
The login name is not
entered correctly.
The password is not
correctly entered.
The time set on the machine
does not agree with that of
Windows, when SMB
transmission is performed to
Windows Server 2003 or
Windows Server 2008.
On Windows Server 2003,
Windows Server 2008, or
Windows XP, users who do
not set a password cannot
use SMB transmission.
Is the root of the DFS name
space (\\Domain
name\Shared name)
specified with more than
three characters.
Cause
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.410).
Correctly specify the server.
Correctly specify the save destination.
Correctly specify the shared name.
Correctly specify the save destination.
Correctly enter the login name.
Correctly enter the password.
Synchronize the time settings of the
machine and Windows.
Follow the steps below to change the
settings of network access:
1. Start Windows, and select [Control
Panel] > [Administrative Tools] > [Local
Security Policy].
2. Select [Security Settings] > [Local
Policies] > [Security Options].
3. Change [Account: Limit local account
use of blank passwords to console
logon only] to [Disabled].
Specify a DFS name space with a root
comprised of less than four characters.
Remedy
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