Table of Contents
Advertisement
15 Problem Solving
Error Code
027-519
027-520
027-521
027-522
027-523
15
027-524
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
456
Downloaded From ManualsPrinter.com Manuals
[Cause]
The machine failed to transfer data using SMB of the Scan to PC service
because the save location or file name specified for the scanned image had a
problem.
The save location or the file name has a problem.
The specified save location does not exist on the server.
Invalid characters are used in the save location or the file name.
Because the specified save location has the Distributed File System (DFS)
settings, it is linked to another shared folder.
[Remedy] Take one of the following measures:
Check whether the save location is correct
Check whether the specified file name can be used on the SMB server.
Confirm the Distributed File System (DFS) settings with your system
administrator.
To confirm the settings, execute the following procedures:
1) Select [Start] > [Programs] > [Administrative Tools] > [Distributed File
System] on the SMB server.
2) Select the specified save location from the left side frame of the
[Distributed File System] window, and then confirm the target information
displayed on the right side frame of the window.
3) Specify the SMB server, shared name, and save location based on the
information you confirmed in step 2.
[Cause]
The machine failed to transfer data using SMB of the Scan to PC service
because the file name or folder name could not be retrieved.
[Remedy] Confirm the access privilege to the SMB server.
[Cause]
The machine failed to transfer data using SMB of the Scan to PC service
because the suffix of the name of the file or folder exceeded the limit value.
[Remedy] Change the file name or forwarding destination folder of the scan server. Or,
try moving or deleting the files within the forwarding destination folder.
[Cause]
During forwarding using SMB of the Scan to PC service, the scanned image
file could not be created on the SMB server because of one of the following
reasons:
The specified file name already exists.
The specified file name has already been used.
The specified file name exists as a directory.
Invalid characters are used in the file name.
[Remedy] Take one of the following measures:
Check whether the specified file name can be used in the save location.
Check whether the specified file name has been used by another user.
Check whether the specified file name has been used for another file or
folder.
[Cause]
The machine failed to transfer data using SMB of the Scan to PC service
because a folder could not be created on the SMB server. The specified
folder already exists.
[Remedy] Check whether the specified name is being used for another file or folder on
the SMB server.
[Cause]
The machine failed to transfer data using SMB of the Scan to PC service
because a folder could not be created on the SMB server. The specified
folder already exists.
[Remedy] Check whether the specified name is being used for another file or folder on
the SMB server.
Cause and Remedy
Advertisement
Table of Contents
