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15 Problem Solving
Error Code
018-547
018-556
018-557
018-558
018-559
018-560
018-561
018-562
018-563
15
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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[Cause]
The machine failed to transfer data using SMB of the Scan to PC service
because the number of users logging into the SMB server exceeded the limit
when logging in to the SMB server.
[Remedy] Take one of the following measures:
Confirm how many users can access the shared folder.
Check whether the number of login users have exceeded the limit.
[Cause]
Received the "XRXERROR" error detection code from the HTTP server.
[Remedy] 1) Check whether the specified drive and directory is available on the
destination HTTP server for the scanned document.
2) Perform the same operation again. If the problem persists, contact our
Customer Support Center.
[Cause]
The specified file name contains invalid characters.
[Remedy] Modify the file name. Make sure that invalid characters are not contained in
the destination file name for the scanned document.
[Cause]
Received an error code from HTTP server.
[Remedy] 1) Check whether the specified directory exists on the destination HTTP
server for the scanned document.
2) Check whether the specified file exists on the HTTP server.
[Cause]
The same file name already exists.
[Do Not Save] is selected when duplicate file name exists.
[Remedy] Select any option other than [Do Not Save] in [File Name Conflict].
[Cause]
An user authentication error occurred. (Received HTTP Status 401).
[Remedy] Check the followings:
The destination HTTP server for the scanned document is accessible by
PC.
Login name
Login password
The HTTP server name
The HTTP server path name
[Cause]
The hostname or the script storage location is not correct. (Received HTTP
Status 404).
[Remedy] Check the followings:
The destination HTTP server for the scanned document is accessible by
PC.
The HTTP server name
The HTTP server path name
[Cause]
A client-side error occurred. (Received HTTP Status 4xx other than 401 and
404).
[Remedy] Check the followings:
The destination HTTP server for the scanned document is accessible by
PC.
The server settings
[Cause]
A server-side error occurred. (Received HTTP Status 5xx).
[Remedy] Check the followings:
The destination HTTP server for the scanned document is accessible by
PC.
The server settings
Cause and Remedy
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