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15 Problem Solving
15
366
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Symptom
Unable to print,
Is a message displayed on
or unable to
the touch screen?
copy.
Is the memory capacity
insufficient?
Is the print mode [Off-line]?
Is the power cord
disconnected from the
machine?
The <Data>
Is the interface cable
indicator does
connected?
not light even
Is the computer's
though you
environment correctly set?
instructed the
machine to print.
Is the required interface
correctly set?
Paper is not fed
Is the specified size paper
from Tray 5.
loaded in the tray?
Unsatisfactory
A probable cause is an
print quality.
image defect.
Unable to print
Non-standard fonts are
text correctly.
used for printing.
(Text is garbled.)
The <Data>
Data remains in machine
indicator lights or
memory.
blinks, but
printed paper is
not output.
Unable to insert
Did you open a cover or turn
or remove a
the machine off during
paper tray.
printing?
Cause
Follow the instructions displayed to resolve
the problem.
Perform one of the following:
Set [Image Quality] to [Standard] in the
print driver, or try printing again by
setting [Print Page Mode] to [On].
Set the status of the unused ports to
[Disabled].
Add memory by installing add-on
memory.
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
Switch the main power and power off, and
then firmly plug the power cord into the
connector of the machine and power
outlet. Then switch the main power and
power on.
Refer to "2 Product Overview" > "Power
Source" in the User Guide.
Check the interface cable connection.
Refer to "Interface Cables" (P.19).
Check the computer environment such as
print driver settings.
Check the status of the interface port.
Refer to "Printer Environment Settings"
(P.247).
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 5" (P.43).
Resolve the problem by referring to "Image
Quality Trouble".
Refer to "Image Quality Trouble" (P.370).
Check the application or print driver
settings. If PostScript (optional) is being
used, download the required fonts to the
machine.
Cancel printing, or output the remaining
data.
Refer to "10 Job Status" > "Checking Current/
Pending Jobs" in the User Guide.
Do not forcibly insert or remove the paper
tray. Switch off the power. In a few
seconds, switch on the power. When the
machine is ready to receive data, insert or
remove the paper tray.
Remedy
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