Fuji Xerox DocuCentre-IV 2060 Administrator's Manual page 384

15 Problem Solving
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Symptom
Unable to When calling from an
communicate abbreviated telephone
(general fax) number, an external access
number is appended.
You are using a feature
such as the Polling feature
that is not supported by the
destination fax.
The Authentication/
Accounting feature is being
used and the fax is being
sent directly from the
computer.
Unable to The IP address is incorrect.
communicate
(IP Fax (SIP))
The SIP user name is
incorrect.
The correct IP address of a
SIP server is not set in the
machine.
The specified SIP server in
a network is not active.
Registration of the machine
information to a SIP server
failed.
The destination IP fax (SIP)
machine The IP fax (SIP)
machine of the recipient is
abnormal.
The method for specifying
the recipient is incorrect.
Cause
When calling from an abbreviated
telephone number to an external line, an
external access number such as "0" may
be registered for the abbreviated
telephone number. Confirm the telephone
number of the receiver on the
Transmission Report - Job Undelivered.
Confirm whether the destination fax
supports the feature.
When the Authentication/Accounting
feature is used and you send a fax directly
from the computer, you must set the user
ID and passcode registered on the
machine to the fax driver.
For details on the Authentication/Accounting
feature, refer to "Authentication and
Accounting Features" (P.327). For details on
how to directly send a fax from the computer,
refer to "11 Computer Operations" > "Sending
Fax" in the User Guide.
Set a correct IP address, subnet mask,
and gateway address on the machine.
Set a correct SIP user name in the
machine.
Set a correct IP address of the SIP server
on the machine.
Consult your network administrator on the
SIP server condition.
Turn the machine off and then on.
The data cannot be sent if the IP fax (SIP)
machine of the recipient is turned off.
Call the recipient to confirm the machine
condition.
Specify the following recipient information:
Neither a SIP server nor a VoIP gateway
is used Specify "SIP user name@IP
address" in [Recipient].
Only a SIP server is used Specify [SIP
user name] or [telephone number] in
[Recipient].
Only VoIP gateway is used Specify
[telephone number] in [Recipient].
Both SIP server and VoIP gateway are
used Specify [SIP user name] or
[telephone number] in [Recipient].
Remedy