Printronix T5204R Administrator's Manual page 322

Chapter 6
Diagnostics for E0xx, Bad NVM, or ILL NVM Errors
Table 18. LCD Message Troubleshooting (continued)
Displayed Message
LABEL WRAP: Open
Head To Clear
322
Can User
Explanation
Correct?
Yes Tear-Off Strip Media
Handling was selected
and the Lbl Missing
Fault menu was set to
Early Detect. The
Label Taken Sensor
did not detect the first
1.3 inches of a label,
indicating that the label
has likely wrapped
around the platen
roller.
A label wrap occurs
when a die cut label is
incorrectly torn at the
tear bar by the user
and adhesive is
exposed under the
leading edge of the
next label. When the
printer pulls this next
label back to TOF, the
adhesive contacts the
platen and when this
label advances forward
during printing or a
Form Feed, it wraps
around the platen.
Solution
1. Open the pivoting deck by
rotating the deck lock lever
clockwise
2. Open the front door and
loosen the two
thumbscrews for better
platen access.
3. Remove the wrapped label
by slowly pulling and
unwrapping it from the
platen.
NOTE: Even though power is
removed from the
platen motor, some
drag will be felt as the
platen rotates.
CAUTION
Never use a sharp object
against the platen as cuts
and gouges in the platen
may cause voids in the
printed image and require
platen replacement.
4. When all of the label is
removed from the platen,
use an isopropyl alcohol
wipe, Printronix PN
254945-901, to remove all
adhesive from the platen to
help prevent any future
label wraps.
5. Tighten the printer front
door thumbscrews.
6. Avoid label wraps by
having the user practice
careful tear off techniques
and ensuring that the label
cross perforations are
ideally positioned at the
tear bar edge by using the
correct Paper Feed Shift
value in the QUICK
SETUP menu.