Printronix T5204R Administrator's Manual page 307

Table 17. Printer Problems and Solutions (continued)
Symptom
•
Print quality is good, but
the printer skips every
other label.
•
An occasional blank label
occurs within a print job,
but no labels are lost.
RIBBON
Printer advances media, but
the ribbon does not advance.
Printer cuts (melts) through
the transfer ribbon.
Printing stops and the
ONLINE status indicator
flashes.
Solution/Explanation
1. Make sure that the label is not formatted too close to the
top edge of the form. Leave white space equal to eight dot
rows at the top of the label. 300 dpi = .0264 inches.
203 dpi = .04 inches.
2. Check that Clip Page = Enable in the MEDIA CONTROL
menu. Clip Page = Enable causes any printable data to be
clipped off and lost once the next TOF position
(transmissive gap, notch, hole, or reflective mark) is
detected. Clip Page = Disable allows the printer to ignore a
gap or mark. The printer looks for the gap or mark after the
specified Label Length is first reached.
1. Make sure the ribbon is installed correctly.
2. A poor ribbon/media combination can cause insufficient
friction between the media and ribbon. Verify that the
correct ribbon and media are being used.
3. The printhead pressure may not be set high enough. Set
the pressure higher.
4. There may be adhesive on the printhead. Clean the
printhead.
5. Verify that Print Mode in the QUICK SETUP or MEDIA
CONTROL menu is set for Transfer and not Direct
Thermal.
1. Verify that Print Intensity is set to the proper level in the
QUICK SETUP or MEDIA CONTROL menu.
2. Verify that Print Mode in the QUICK SETUP or MEDIA
CONTROL menu is set for Transfer and not Direct
Thermal.
1. Check that the media sensor is clean and undamaged.
2. Check that the gap between the bottom of a label and the
top of the next label is at least 0.100 inch. Use only labels
and tag stock approved for this printer.
3. Inspect for a jammed label. Remove the jammed label.
4. Check that the transfer ribbon and label stock are routed
correctly.
Solving other Printer Problems
307