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User status and attendance messages
User primary message Explanation
Restore Held Jobs?
Scanner ADF Cover
Open
Scan Document Too
Long
SMTP server not set up.
Contact system
administrator.
Some held jobs were
not restored
Unsupported disk
31.xx Missing or
defective [color]
cartridge
32.xx [color] cartridge
part number
unsupported by device
34 Incorrect paper size,
check [paper source]
34 Incorrect paper type,
check [paper source]
35 Insufficient memory
to support Resource
Save feature
Try one or more of the following:
• Touch Continue to restore all held jobs stored on the printer hard disk.
• Touch Do not restore if you do not want any print jobs to be restored.
The ADF cover is open. The message clears when the cover is closed.
The scan job exceeds the maximum number of pages. Touch Cancel Job to clear
the message.
An error occurred on the SMTP server, or the SMTP server is not configured
properly. Touch Continue to clear the message. If the message appears again,
then contact your system support person.
Touch Continue to delete the specified job.
Note: Held jobs that are not restored stay on the hard disk and are inaccessible.
An unsupported printer hard disk has been installed. Remove the unsupported
device, and then install a supported one.
Try one or more of the following:
1. Remove and reinstall the specified print cartridge.
For instructions on removing a print cartridge, touch More Information.
2. Touch Continue to clear the message.
Note: If the message is not cleared, then replace the defective print cartridge.
Remove the unsupported toner cartridge, and then install a supported one.
Try one or more of the following:
• Load the appropriate paper or specialty media in the proper tray.
• Confirm that the wheel on Tray 1 is set to the paper size loaded in the tray.
Make sure the paper size matches the document you are trying to print.
• Touch Continue to clear the message and print using a different tray.
• Check the tray length and width guides and make sure the paper is loaded
properly in the tray.
• Make sure the correct paper size and type are specified on the Print Properties
or Print dialog settings.
• Check that the paper size is correctly set. For example, if the MP Feeder Size
is set to Universal, make sure the paper is large enough for the data being
printed.
• Cancel the print job.
Try one or more of the following:
• Load the appropriate paper or specialty media in the proper tray.
• Confirm that the wheel on Tray 1 is set to the paper type loaded in the tray.
Make sure the paper type matches the document you are trying to print.
• Touch Continue to clear the message and print using a different tray.
• Check the tray length and width guides and make sure the paper is loaded
properly in the tray.
• Make sure the correct paper size and type are specified on the Print Properties
or Print dialog settings.
• Check that the paper type is correctly set. For example, if the MP Feeder Type
is set to Universal, then make sure the paper is large enough for the data being
printed.
• Cancel the print job.
Try one or more of the following:
• Touch Continue to disable Resource Save and continue printing.
• To enable Resource Save after receiving this message, make sure the link
buffers are set to Auto, and then exit the menus to activate the link buffer
changes. When Ready appears, enable Resource Save.
• Install additional memory.
7558-xxx
Diagnostic information
2-7
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