Internet/Intranet Connection Problems - Fuji Xerox DocuCentre-IV C2260 Administrator's Manual

14 Problem Solving

Internet/Intranet Connection Problems

The possible causes and remedies for problems when connecting to the Internet or
intranet are as follows:
When connection to the Internet/Intranet fails
The Authentication feature
used on the remote server is
not supported by the
machine.
The remote linkage services
used does not support the
model or accessories of the
machine.
The IP address is incorrect.
The IP gateway address is
incorrect.
The subnet mask is incorrect. Set the correct subnet mask corresponding to your
The DNS server address is
incorrect.
The DNS server selected
cannot resolve the address.
The address of the address
that does not use a proxy
server is incorrect.
The desired server, or the
14
proxy server is down.
The network cable is not
connected, or broken.
Cannot communicate
because of overloading of the
server application.
An error occurs that is not
displayed on the control
panel.
412
Cause
Only Basic Authentication is supported by the machine. The
machine does not support NTLM/digest. For security
purposes, change to the Authentication feature using SSL.
Purchase products/models/accessories supported by the
remote linkage services.
Confirm the IP address. If the IP address is incorrect, either
set a static IP address or resolve the IP address using DHCP
or Autonet.
Set the correct IP gateway address when connecting to the
proxy server, or to a Web server via the IP gateway.
environment.
Confirm the DNS server address.
Select a DNS server that can resolve the address.
When connecting via the proxy server
Set the IP address of a DNS server that can resolve the
address of the proxy server.
When not connecting via the proxy server
Set the IP address of a DNS server that can resolve the
destination address.
Confirm whether only addresses that do not use a proxy
server are set. Even if addresses not through a proxy server
are specified using the FQDN, if a server is directly accessed
using its IP address, the registered server is not excluded.
Set the address not to use a proxy server.
Likewise, even if you directly specify an address that does
not use a proxy server, if a server is accessed with the
FQDN, the registered server is not excluded. Set an IP
address with the FQDN not to use a proxy server.
Confirm whether the desired server or the proxy server is
operating correctly.
Confirm whether the network cable is correctly connected.
We recommend using a spanning-tree configuration, with
which network disconnection rarely occurs.
Wait for a while and try accessing again.
Even though an error occurs during background processing,
no massage appears on the control panel. Display the [Job
Status] screen or print the Job History Report to confirm the
result.
Remedy