Internet/Intranet Connection Problems - Fuji Xerox ApeosPort-V 5070 Administrator's Manual

Symptom
Cannot transmit e-mail (E-mail
Notification Service, Internet
Fax, and E-mail).

Internet/Intranet Connection Problems

The possible causes and remedies for problems when connecting to the Internet or intranet
are as follows:
When connection to the Internet/Intranet fails
The Authentication feature
used on the remote server is
not supported by the machine.
The remote linkage services
used does not support the
model or accessories of the
machine.
The IP address is incorrect.
The IP gateway address is
incorrect.
The subnet mask is incorrect.
The DNS server address is
incorrect.
The DNS server selected
cannot resolve the address.
Is the E-mail address for the machine configured?
Is [E-mail Notification Service] set to [Enabled]? (For E-mail
Notification Service).
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the settings for notification of transmission configured
correctly? (for E-mail Notification Service)
Confirm the settings on the [Properties] tab of CentreWare
Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Consult your network administrator.
Cause
Only Basic Authentication is supported by the machine. The
machine does not support NTLM/digest.
For security purposes, change to the Authentication feature
using SSL.
Purchase products/models/accessories supported by the remote
linkage services.
Confirm the IP address. If the IP address is incorrect, either set a
static IP address or resolve the IP address using DHCP or AutoIP.
Set the correct IP gateway address when connecting to the
proxy server, or to a Web server via the IP gateway.
Set the correct subnet mask corresponding to your environment.
Confirm the DNS server address.
Select a DNS server that can resolve the address.
When connecting via the proxy server
Set the IP address of a DNS server that can resolve the
address of the proxy server.
When not connecting via the proxy server
Set the IP address of a DNS server that can resolve the
destination address.
Network-related Problems
Remedy
Remedy
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