Licenses; Backup License Key - Avaya IP Office Maintenance Manual

Licenses

Backup License Key

Issue
Customer requires a backup of the license keys for disaster recovery.
Action
Before backing up the license keys, it is good practice to verify that the licenses are valid by doing the
following:
PROCEDURE
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select License. The list of license keys are displayed on the
right-hand-side of the Manager window. The status should all show Valid.
3. If any are invalid, see
II. After verifying the validity of all license keys, export them by doing the following:
PROCEDURE
1. Log onto Manager and open the IP Office configuration.
2. Click the File menu and select Import/Export|Export Configuration Entities.
3. A Enter export details window displays. Select License from the list of configuration
forms.
4. The default file directory for saving the backup license is within the Manager folder. If you
want to save backup elsewhere, click the Browse button to navigate to the desired file
directory.
5. The default file name is config.exp. The file name can be amended, but the file extension
must remain .exp in order for the system to recognize it when the file is imported.
6. Click OK to complete the export procedure.
III. If the problem persists after you have performed ALL these troubleshooting steps, gather the
following information BEFORE escalating the issue:
• A copy of the IP Office configuration will be useful before escalating to your support
organization.
•
The username and password of the configuration must be provided to your support
organization for testing purposes.
•
Any trace codes or log files generated by the System Monitor application (if available).
• Notes relating to the result of each of the verification steps performed above.
• The customer's network diagram (if applicable).
Validation
Navigate to the location where the backup license keys are stored and verify that it is there.
Licenses Show Invalid or Unknown.
73