Headset Toolbar; Information Panels; Call Information Panel - Avaya IP Agent Installation And User Manual

Chapter 10: Dialog Reference

Headset toolbar

The Headset toolbar contains a button used to toggle the headset or handset on and off hook.
Note:
If this station has been set as a 606A1 phone type on the Avaya communication
Note:
server, this button may not function properly in the Telecommuter configuration.

Information panels

This section contains descriptions and information on the areas of the main window that display
information to the user.
There are three different types of panels in Avaya IP Agent, which are described in the following
topics:

Call Information Panel

●
Agent Information Panel
●
Phone Display Panel
●
Call Information Panel
Avaya IP Agent displays the Call Information Panel (CIP) only during incoming and outgoing
calls. It provides information about the call, such as call status, call display, call duration. It also
displays an Answer/ Release/ Reconnect button.
If a call is currently active and the other party is listed in the Phone Directory, that name is
displayed in the CIP instead of the information passed from the ACD.
The call status, incoming, outgoing, or on-hold, is displayed in the first section. Right-click the
CIP to display a pop-up menu containing available options for this call, such as hold, transfer,
and conference.
The timer in this panel displays the amount of time that has elapsed for a call and the work done
in a subsequent non-active work mode, such as ACW. When an agent enters Auto-In or
Manual-In mode, the timer is reset to 0.
Note:
To disable the call timer, see
Note:
120
Avaya IP Agent Installation and User Guide for Citrix
on page 120
on page 121
on page 121
How to remove the call timer on page 154.
June 2007