Voicemail For Hunt Groups; Overview; Hunt Group Configuration In Ip Office - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail for Hunt Groups

Overview

Hunt groups must first be set up in IP office. You can then use Voicemail Pro to configure the way in
which voicemail works for a hunt group. Voicemail provides a number of services for hunt groups.
Queuing and Out of Hours Greetings
If a hunt group is using queuing or is in out-of-hours mode, the voicemail server provides appropriate
greetings to callers. These greetings can be changed through the normal mailbox controls. Mailbox
users can find out more in the IP Office or Intuity Mailbox user guides.

Voicemail Pro allows the actions available to a queued caller to be customized as well as the
greeting messages.

Note that Voicemail Pro does not control the queuing of calls. Queuing is controlled by the IP
Office switch that presents queued and still queued calls at the appropriate times and provides
the queue position and ETA data.
For more information, see Out of Hours Operation.
Messaging
If voicemail for a hunt group is on (the IP Office default), calls to the hunt group are automatically routed
to voicemail if all available extensions have been called for the number of seconds defined in the IP
Office Allocated Answer Interval (No Answer Time) parameter (default 15 seconds).
Message Waiting Indication
By default there is no indication on the handset when a hunt group mailbox contains messages and no
direct access method to a hunt group mailbox.
For hunt group members to receive message indication, you as the system administrator must set up a
user with an appropriate H source number entry. For more information, see Configuring Hunt Group
Message Waiting Indication.
For access by other users an access short code can be used. For more information, see Enabling Hunt
Group Access to Voicemail with a Short Code.

Hunt Group Configuration in IP Office

Using IP Office Manager, the following options can be configured via the Voicemail tab of the Hunt
Group window.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 171