Chapter 6: Using Vustats; Configuring An Extension For Vustats Through The Avaya Communication Server; Configuration - Avaya IP Agent Installation And User Manual

Chapter 6: Using VuStats

The VuStats feature is used to pass contact center information from the Avaya communication
server to a display on a station or extension. Supervisors and agents use this feature to monitor
contact center activity and statistics.
The VuStats window of Avaya IP Agent displays any VuStats buttons that have been assigned
to the extension by the communication server administrator.
Using Avaya IP Agent, you will be able to specify how long the program monitors each
transmission of VuStats information before it moves to the next one.
This section includes the following topics:

Configuring an extension for VuStats through the Avaya communication server

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Viewing a single set of VuStats information in Avaya IP Agent
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Adjusting intervals for monitoring VuStats
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Configuring an extension for VuStats through the Avaya
communication server
For an Avaya IP Agent extension to display VuStats information, the following configurations on
the Avaya communication server must be done:
The extension must be assigned as a telephone type that has a display. Avaya
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recommends the 8434D or 606A1 telephone types for the Telecommuter configuration.
The extension must have one or more buttons assigned with the vu-display feature.
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Different streams of VuStats information are available by specifying the format and ID
parameters of the vu-display feature.
For different views and formats, multiple VuStats configurations can be assigned to the
●
buttons for this extension.

Configuration

For information on configuring extensions for the VuStats feature through your Avaya
communication server, see the "VuStats" section of Avaya Call Center ACD Guide.
Avaya IP Agent Installation and User Guide for Citrix
on page 59
on page 57
on page 58
June 2007
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