Routing Calls To Voicemail; Overview; Vm: Versus Short Codes; Routing User Calls To Voicemail - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Routing Calls to Voicemail

Overview

There are different methods by which callers can be transferred to voicemail. The transfer can be used
to route the caller to a specific mailbox to leave or collect messages or to a particular Voicemail Pro start
point.
The sections that follow describe the use of Voicemail Collect short codes and VM: paths as telephone
numbers. These can then be applied to dialing, DSS keys, SoftConsole and Phone Manager buttons.
An example Voicemail Pro module is included which allows the transferred caller to select the extension
to which they want to talk or leave a message.

VM: versus Short Codes?

The VM: method is easier to deploy. In fact for SoftConsole and Phone Manager it can be used without
the need to access and change the Manager configuration. However the disadvantage is that VM:
cannot be dialed from a physical phone.
Short codes have the advantage that they can be dialed at any extension once set up through Manager.

Routing User Calls to Voicemail

If a user has voicemail switched on, calls will be automatically routed to Voicemail if:
1. The extension is busy and Call Waiting has not been enabled.
2. The user has Do Not Disturb set or the extension is not answered within the No Answer Time
as set in the Manager program (default 15 seconds).
The caller hears the standard greeting message. A user can record their own standard greeting
message if required.
When new messages are received, the user's telephone call display or IP Office PC application is
updated to show the number of new messages waiting.
If Voicemail Ringback is enabled, the Voicemail Server calls the user's extension to attempt to deliver
new messages when the user next uses the telephone.
All messages are stored until they have been listened to and are then automatically deleted after a set
time period. The default time period for IP Office mode is 36 hours. In IP Office mode users can
designate a message as saved so that it is not automatic deleted.
At any stage while mailbox owners listen to Voicemail messages they can press 8 to for help.
A mailbox owner can turn Voicemail and Voicemail Ringback on or off via Phone Manager or using the
default short codes as follows:

*18 - To turn Voicemail on.

*19 - To turn Voicemail off.

*48 - To turn Voicemail ring back on.

*49 - To turn Voicemail ring back off.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 159