Tools And Parts Required To Remove Components From An M320 Router - Juniper M320 Hardware Manual

M320 Router Hardware Guide
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Tools and Parts Required to Remove Components From an M320 Router

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or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
When you need to return a component:
Determine the part number and serial number of the component.
1.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). You can send e-mail or telephone as described
above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the router or component for shipment.
5.
Locating M320 Component Serial Numbers Using the CLI on page 273
Packing the M320 Router for Shipment on page 283
Contacting Customer Support on page 281
Preventing Electrostatic Discharge Damage to an M320 Router on page 214
To remove components from the router or the router from a rack, you need the following
tools and parts:
2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block
7/16-in. (11 mm) nut driver
Blank panels to cover empty slots
Electrostatic bag or antistatic mat, for each component
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade (–) screwdriver
Mechanical lift, if available
Phillips (+) screwdrivers, numbers 1 and 2
Rubber safety cap for fiber-optic interfaces or cable
Wire cutters
Copyright © 2010, Juniper Networks, Inc.